Email Support Executive

0 years

1 - 0 Lacs

Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Respond to customer queries related to Gmail usage, settings, account access, and troubleshooting.
  • Guide users in managing Gmail features like filters, spam, forwarding, and recovery.
  • Help in resolving login or password recovery issues.
  • Handle email/chat-based support requests efficiently and professionally.
  • Escalate unresolved issues to the appropriate technical team.
  • Maintain detailed logs of customer interactions and resolutions.
  • Educate users on best practices for Gmail use and security.
  • Meet service level agreements (SLAs) and support KPIs.

Required Skills:

  • Excellent written and verbal communication in English.
  • Basic technical knowledge of Gmail, web browsers, and email protocols (POP/IMAP).
  • Ability to understand and resolve customer queries quickly.
  • Familiarity with CRM or ticketing tools is a plus.
  • Patience, empathy, and customer-centric attitude.

Job Type: Full-time

Pay: ₹11,605.06 - ₹13,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Work Location: In person

Speak with the employer
+91 9667147541

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