Ecommerce Assistant Manager

Job Summary: will be responsible for managing and optimising our presence across all e-commerce platforms, including but not limited to Amazon, Flipkart, and TATA Cliq online store. The ideal candidate will have a strong understanding of e-commerce best practices, digital marketing, and customer engagement strategies. This role requires a proactive and results-driven individual who can effectively coordinate with various departments to ensure seamless e-commerce operations. Key Responsibilities: Platform Management: - Manage product listings, descriptions, images, and pricing across multiple e-commerce platforms. - Ensure all products are accurately represented and optimised for searchability and conversion. - Monitor and analyse product performance and make data-driven decisions to improve sales and visibility. Inventory and Order Management: - Coordinate with the inventory team to ensure stock levels are maintained and accurately reflected online. - Oversee the order fulfilment process, ensuring timely and accurate delivery to customers. - Resolve any issues related to orders, including returns, refunds, and customer complaints. Marketing and Promotions: - Develop and implement e-commerce marketing strategies, including promotions, discounts, and advertising campaigns. - Collaborate with the marketing team to create and execute digital marketing initiatives, such as email campaigns and social media promotions. - Analyse campaign performance and adjust strategies as needed to maximise ROI. Customer Engagement: - Monitor customer feedback and reviews on e-commerce platforms, responding to inquiries and resolving issues promptly. - Implement strategies to enhance customer satisfaction and retention. - Gather and analyse customer data to identify trends and opportunities for improvement. Reporting and Analysis: - Generate regular reports on e-commerce performance, including sales, traffic, conversion rates, and customer behaviour. - Conduct competitor analysis to stay informed about market trends and adjust strategies accordingly. - Provide insights and recommendations to senior management based on data analysis. Qualifications: - Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related field. - Proven experience in managing e-commerce platforms, preferably in a similar industry. - Strong understanding of SEO, SEM, and digital marketing principles. - Proficiency in using e-commerce management tools and platforms. - Excellent analytical and problem-solving skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team in a fast-paced environment. - Attention to detail and a high level of organisational skills. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role through our career page at https://ahinternational.keka.com/careers/jobdetails/68949 Show more Show less