Assistant Manager- Ecommerce

Job Summary: The E-Commerce Officer will be responsible for managing and optimizing our presence across all e-commerce platforms, including but not limited to Amazon, Flipkart, and TATA Cliq online store. The ideal candidate will have a strong understanding of e-commerce best practices, digital marketing, and customer engagement strategies. This role requires a proactive and results-driven individual who can effectively coordinate with various departments to ensure seamless e-commerce operations. Key Responsibilities: Platform Management: - Manage product listings, descriptions, images, and pricing across multiple e-commerce platforms. - Ensure all products are accurately represented and optimized for searchability and conversion. - Monitor and analyze product performance and make data-driven decisions to improve sales and visibility. Inventory and Order Management: - Coordinate with the inventory team to ensure stock levels are maintained and accurately reflected online. - Oversee the order fulfillment process, ensuring timely and accurate delivery to customers. - Resolve any issues related to orders, including returns, refunds, and customer complaints. Marketing and Promotions: - Develop and implement e-commerce marketing strategies, including promotions, discounts, and advertising campaigns. - Collaborate with the marketing team to create and execute digital marketing initiatives, such as email campaigns and social media promotions. - Analyze campaign performance and adjust strategies as needed to maximize ROI. Customer Engagement: - Monitor customer feedback and reviews on e-commerce platforms, responding to inquiries and resolving issues promptly. - Implement strategies to enhance customer satisfaction and retention. - Gather and analyze customer data to identify trends and opportunities for improvement. Reporting and Analysis: - Generate regular reports on e-commerce performance, including sales, traffic, conversion rates, and customer behavior. - Conduct competitor analysis to stay informed about market trends and adjust strategies accordingly. - Provide insights and recommendations to senior management based on data analysis. Qualifications: - Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related field. - Proven experience in managing e-commerce platforms, preferably in a similar industry. - Strong understanding of SEO, SEM, and digital marketing principles. - Proficiency in using e-commerce management tools and platforms. - Excellent analytical and problem-solving skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team in a fast-paced environment. - Attention to detail and a high level of organizational skills. Job Types: Full-time, Permanent Pay: Up to ₹50,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person