Director of Operations

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About the Role

healthcare sector

The incumbent will be responsible for ensuring smooth, efficient, and patient-centric operations across one or more hospital facilities or healthcare business units.

Key Responsibilities

• Lead and manage end-to-end hospital or healthcare operations with a focus on patient experience, clinical efficiency, and service excellence
• Oversee daily administration including infrastructure, vendor management, biomedical services, housekeeping, and facility compliance
• Implement quality improvement programs, SOPs, and cost-efficiency initiatives across operational functions
• Liaise with medical, nursing, and support teams to ensure seamless coordination and high-quality service delivery
• Monitor KPIs for occupancy, turnaround time, clinical outcomes, and regulatory adherence
• Drive digital enablement and technology adoption across operational processes
• Engage with internal leadership and external regulatory authorities on strategic and compliance matters
• Lead and mentor cross-functional operational teams to build a culture of accountability and continuous improvement

Candidate Profile

• 15+ years of experience in

  healthcare or hospital operations

  , with at least 5 years in a leadership or pan-unit role
• Strong understanding of healthcare standards, hospital administration, and accreditation frameworks (e.g., NABH, JCI)
• Proven track record in driving operational transformation and process excellence in a healthcare setting
• Excellent leadership, team management, and stakeholder engagement skills
• MBA in Hospital Administration / Healthcare Management or equivalent qualification preferred