Digital Operations Manager

Key Responsibilities:

Digital Domain & Website Management:

• Ensure timely domain renewals and manage DNS settings via GoDaddy.
• Conduct weekly website audits using Google Analytics & GTMetrix.
• Coordinate with developers to resolve website bugs and performance issues.
• Regularly update website content (events, blogs, etc.).
• Perform weekly backups of websites.

Social Media Management:

• Create and manage a monthly content calendar for social media.
• Develop engaging posts using Canva/Photoshop.
• Schedule and monitor posts using Buffer/Hootsuite.
• Respond to audience engagement within 24 hours.

Creative Design:

• Design WhatsApp images and resize them for optimal display.
• Develop event banners, backdrops, and branded visuals following branding guidelines.
• Store all creative assets in Google Drive.

Copywriting & Content Creation:

• Write compelling email content and test formatting in Mailchimp.
• Draft social media captions tailored to each platform.
• Create clear and engaging event descriptions for Luma/Townscript.

Payment & Subscription Management:

• Track and process domain renewal payments.
• Manage G-Suite subscription plans, payments, and user management.
• Maintain accurate payment records in Google Drive.

Event Management:

• Set up and manage event registrations and ticketing via Luma/Townscript.
• Monitor ticket sales and send reminder emails to attendees.
• Manage community-driven events on Nas.io and collect post-event feedback.

Digital Marketing & Advertising:

• Design email marketing campaigns in Mailchimp and segment lists.
• Create and manage digital ad campaigns on Google Ads, Facebook Ads, etc.
• Optimize ad performance based on key metrics (CTR, CPC) and report results.

Branding & Web Design:

• Ensure brand consistency across all digital platforms.
• Collaborate with developers to optimize website UX/UI.
• Test website performance across multiple browsers and devices.

Database & Workflow Management:

• Maintain and clean legacy databases for GDPR compliance.
• Set up and manage structured databases in Airtable.
• Organize shared files in Google Drive and manage G-Suite permissions.
• Oversee workflow management using Airtable/Slack for task tracking.

Required Skills & Qualifications:

• Bachelor's degree in Digital Marketing, IT, Business Administration, or related field.
• 2+ years of experience in digital operations, marketing, or web management.
• Proficiency in Google Analytics, GTMetrix, GoDaddy, Canva, Photoshop, Mailchimp, Buffer, Hootsuite, and Airtable.
• Strong understanding of social media management and digital advertising.
• Excellent copywriting skills with attention to detail.
• Strong project management skills and ability to multitask effectively.
• Knowledge of database management and workflow tools.

Preferred Qualifications:

• Experience in event management platforms (Luma, Townscript, Nas.io).
• Basic HTML/CSS knowledge for website troubleshooting.
• Familiarity with GDPR compliance and database security.
• Prior experience in a fast-paced digital environment.

Why Join Us?

• Work in a dynamic and creative digital environment.
• Opportunity to manage diverse digital projects and grow professionally.
• Collaborate with a passionate team committed to excellence.
• Competitive salary and benefits.

Job Types: Full-time, Permanent

Pay: ₹70,000.00 - ₹100,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Okhla, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Digital marketing: 5 years (Preferred)

Work Location: In person