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Desktop Support Engineer

2 - 3 years

4 - 5 Lacs

Mumbai Navi Mumbai

Posted:6 hours ago| Platform: Naukri logo

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Skills Required

Windows OS Remote desktop Active directory Wireless networking Windows microsoft Mac Os Troubleshooting Desktop support Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Level

L 1

Experience Range

2-3 Years

Required Skills Set

Window, OS, Outlook 365. Trouble Shooting, Service Now tools knowledge

Salary Range

19,000-21,000

Qualification

Graduate and IT Related diploma

Certification

Optional

Technical Question

A user reports that their computer is running slow. What steps would you take to diagnose and resolve the issue?
What is OS and its functionality
How do you troubleshoot a computer that is not powering on?
What are the differences between Windows 10 and macOS in terms of user interface and key features?
How do you check the IP address of a computer running Windows?
How do you install additional RAM in a desktop computer?
What tools or software do you use to diagnose hardware issues on a laptop?
How would you install a printer on a Windows computer?
A user is unable to open Microsoft Word. How would you troubleshoot this issue?
ow do you troubleshoot network connectivity issues on a desktop computer?
Explain the difference between a wired and wireless network connection.
What are some common signs that a computer might be infected with malware?
How do you reset a users password in Active Directory?
How do you handle a situation where a user is frustrated and not cooperating during a technical support call?
Do you know how to log a ticket and which tool you have used for it.
Have you used remote desktop tools like Team Viewer or Remote Desktop Connection? Describe your experience.
How would you assist a user remotely who is located in a different office?

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Sysnet
Sysnet

Information Technology, Security, Compliance

London

201-500 Employees

137 Jobs

    Key People

  • Graham O'Neill

    CEO

  • Colm McCaffery

    CFO

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