Role : Process Specialist Experience : 1 - 2 years Location: Visakhapatnam Essential Functions: Good knowledge of telecommunications/utility and invoice processing Ability to handle client chats and emails Basic understanding of the billing process Proficiency in MS Office Flexibility with shift timing Good typing skills

Job Title: E-commerce Inventory Operations Executive Location: Visakhapatnam Experience: 1 - 3 years Key Responsibilities: E-commerce Operations (Online): Manage and update product listings (images, descriptions, prices). Ensure timely order processing and coordination with delivery partners. Handle customer queries via WhatsApp, email, and social media. Coordinate with marketing for offers, banners, and digital campaigns. Track website analytics and assist in improving online sales performance. Inventory Management (Offline Store): Maintain accurate stock levels across online and offline channels. Record inward and outward inventory movements. Conduct physical stock audits and reconciliations. Ensure zero stockouts and timely reordering of fast-moving items. Coordinate with farmers/vendors for stock arrivals and quality checks. Requirements: 1-3 years of experience in e-commerce or retail operations. Proficiency in Excel/Google Sheets and basic understanding of e-commerce platforms (Shopify/WooCommerce preferred). Knowledge of inventory or POS systems (Zoho Inventory, Tally, etc. is a plus). Strong communication skills in English and local language (Telugu preferred). Organized, detail-oriented, and able to multitask. What We Offer: Opportunity to be part of a growing natural food movement. Dynamic work environment bridging tech and agriculture. Competitive salary and room to grow within the company

Financial analysis knowledge Excellent English to enable customer communication (Written and Verbal) Ability to handle any customer interaction professional and with a service-oriented attitude Reliable and precise work style, even under time pressure Excel / PowerPoint Skills. Experience with basic technical skills. Experience in software / hardware or telecom industry is a plus Responsibilities: Analyze telecom usage reporting and to create profiling of telecom lines. Work on activation, cancellation and swap of connectivity lines. Trouble shooting mobile network issues. Build and maintain client-facing reports showing telecom opportunities and savings. Respond to internal inquiries relating to telecom rate plan analysis and recommendations. Provide top quality customer service to clients, vendor and internal teams. Develop and own best practices, quality assurance methods, etc.

Job Summary: The Service Delivery Manager is a responsible for overseeing the end-to-end delivery of services to our clients, ensuring exceptional service quality, client satisfaction, and operational efficiency. This role requires a strong leader who can manage client relationships, lead cross-functional teams, optimize service delivery processes, and drive continuous improvement. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong, long-lasting relationships. Understand client needs, manage expectations, and proactively identify opportunities for service improvement and expansion. Handle client escalations, ensuring timely and effective resolution of issues to maintain high client satisfaction. Conduct regular service reviews with clients, presenting performance reports and discussing service improvements. Service Delivery Oversight & Performance: Oversee the entire service delivery lifecycle, ensuring services are delivered according to agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Monitor, analyze, and report on service performance metrics, identifying trends, risks, and areas for improvement. Implement and maintain robust service delivery processes, methodologies (e.g., ITIL), and best practices. Ensure compliance with internal policies, industry regulations, and security standards. Team Leadership & Development: Lead, mentor, and motivate a team of service delivery professionals, fostering a collaborative, high-performing, and client-focused culture. Conduct performance reviews, provide constructive feedback, and identify training and development needs for team members. Allocate resources effectively to ensure optimal team utilization and productivity. Process Improvement & Innovation: Continuously assess existing service delivery processes for consistency, efficiency, and cost-effectiveness. Drive continuous improvement initiatives to optimize workflows, enhance service quality, and reduce operational costs. Collaborate with internal teams (e.g., Sales, Product, Technical Support) to align service delivery with business objectives and product roadmaps. Stay up-to-date with industry trends, emerging technologies, and best practices in service management. Incident & Problem Management Take ownership of critical incidents, coordinating with internal and third-party resolution parties. Ensure effective communication to stakeholders during major incidents and facilitate post-incident reviews to prevent recurrence. Oversee problem management, identifying root causes of recurring issues and implementing permanent solutions. Financial Management: Manage service delivery budgets, forecast resource requirements, and optimize resource allocation. Ensure cost-effective delivery of services without compromising quality.

Experience with quality assurance frameworks, audit processes, or call/email/chat monitoring. Knowledge of QA methodologies, audit checklists, and scoring techniques. A good knowledge on networking concepts A strong written and verbal communication abilities Basic understanding of ISO standards Ability to give constructive feedback and coaching Strong analytical and observation skills - able to identify patterns and trends Experience with Excel and Powerpoint is advantageous Ability to work independently and in teams.