Data Entry Associate

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• Uttar Pradesh, India
• Operations
• Corporate
• Remote
• 49134
  

McGraw Hill LLC.mail_outlineGet future jobs matching this searchorTranscriptHi, my name is Angie Davis, and the question for the day is, how does your team uniquely support McGraw Hill? I am the senior manager over customer service and back office, and we do support McGraw Hill by offering many services to our customers as well as our business unit partners with the customers. We do take inbound calls, we take emails, and also work chats. We try to answer any type of question that they may have. We also place orders. On the back work office side of things, we help support the system and maintain the integrity of everything that is in Oracle. We establish accounts, make sure that they're set up appropriately. We also have a team who helps support any type of returns and crediting as well as a small and mighty fraud team.% buffered00:0000:00How does your team uniquely support McGraw Hill?AAngieSr Manager Customer Servuce/Backoffice

Overview

Job Description

Build the Future

Our vision is to unlock the potential of each learner at every stage of life. We have a very successful and customer-centric operational team here at McGraw Hill. Our team are given the freedom to grow and our new

Data Entry Associate

role focuses on supporting and enhancing customer experience for our US business.

How can you make an impact?

As our Data Entry Associate, you are responsible for accurately entering and updating data into databases and data files. This position will report to the Sr. Manager, Quality Assurance and Business Intelligence Manager.

This role requires working 6:30 PM – 3:00 AM IST, with flexibility to adjust to 5:30 PM – 2:00 AM IST during U.S. daylight savings time.

What You Will Be Doing

• Update and maintain data files and databases
• Review data for errors or discrepancies
• Manage and secure sensitive information
• Perform regular data backups to prevent data loss
• Organize data for easy retrieval
  

We’re Looking For Someone With

• Min 1 year of experience in Contact center operations/Back-office/US Customer service domain.
• Bachelor’s degree in computer science, Information Systems, Data Science, or a related field
• Good to have skills- Basic knowledge in Data Analysis, Microsoft office suite, Salesforce, Smartsheet and strong excel skills
• Proficient in typing and data entry software.
• Good organizational skills, Effective time management and communication skills
• Self-directed and self-motivated professionals.
  

Why work for us?

There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do!McGraw Hill recruiters always use a “@mheducation.com” email address or communicate through our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.49134McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with “like skills” based on resume and job data. To request an alternative screening process, please select “Opt-Out” when asked to “Consent to use of Automated Employment Decision Tools” during the application.ApplyJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTML