D365 Implementation Manager (Selling Entity)

Purpose of the role:

Key Responsibilities and Outcomes:

• Develop and maintain a detailed implementation plan for D365 deployments, based on a central programme template and tailored to site-specific operational needs.
• Lead and coordinate all site-level preparation activities for deployment, working across functional areas such as Production, Supply Chain, Engineering, Quality, Contracts, HR, and Finance.
• Own and execute the cutover planning process, including the development of cutover checklists, resource plans, and runbooks in alignment with central programme guidance.
• Ensure technical and operational readiness by defining, tracking, and closing readiness activities and dependencies across site functions.
• Act as the primary interface between the central programme and local site teams to ensure alignment of deployment timelines, issue resolution, and change requests.
• Collaborate with functional deployment leads and SMEs to define and validate business scenarios, test outcomes, and legacy system transition requirements.
• Identify, document, and manage site-specific risks, assumptions, issues, and dependencies (RAID) related to the implementation, escalating to programme leadership where necessary.
• Coordinate implementation governance routines, including readiness checkpoints, go/no-go decision inputs, Early Life Support (ELS) preparation, and post-go-live stabilisation planning.
• Apply structured change management techniques to support adoption—e.g., supporting communication rollouts, coordinating localised training efforts, and preparing knowledge transfer sessions (without assuming ownership of business readiness).
• Track and report against a clear set of implementation KPIs that are a blend of programme and operational measures, SLAs, and post-go-live support metrics.
• Contribute to site-level lessons learned sessions post-deployment and feed back into the central programme for continuous improvement.
  

Qualifications

Qualifications & Technical knowledge:

• Track record of delivering enterprise-wide business applications, including ERP implementation across an engineering, design and manufacturing organisation
• PMI / Prince – Project management qualifications
• Proven ability to manage large complex projects and multiple work streams.
• Strong understanding and application of project management competencies including scope, time, costs, quality, HR, communications and risk management.

Personal Specification:Essential

• Highly motivated, self-starter with a personal commitment to delivery
• Able to ‘lead from the front’ by taking a hands-on approach to delivery.
• Demonstrated ability to influence and motivate teams across many functions