Posted:13 hours ago|
Platform:
Remote
Full Time
Location: Remote / Gurugram
Experience: 1 – 3 years
Department: Customer Success
Reports To: Customer Success Manager
• - Handle inbound queries via email, chat, and support platforms (e.g., Zendesk, Freshdesk).
• - Troubleshoot product-related issues and resolve client queries.
• - Document support tickets and update knowledge base articles.
• - Communicate user feedback to product and dev teams.
• - Maintain high levels of empathy, patience, and professionalism.
• - Strong communication (English – written and verbal).
• - Experience in SaaS or technical product support preferred.
• - Familiar with support tools like Intercom, Freshchat, or HelpScout.
• - Ability to multitask, manage priorities, and maintain client satisfaction.
• - Flexible, fast-learner, and team-first mindset.
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