Job Responsibilities Order process: Handle orders under exceptional conditions like products out of stock, or receiving address unclear. Avoid order shipment delays. Email review: Reply to customers and address their urgent requests, such as modifying the delivery address or product types, to ensure they get appropriate products in time. Reply Email: Understand and handle requests/questions from customers by email (ERP system or Amazon Sellers page). Give Order management accurate and quick guidance to customers in a friendly manner. Reply FAQ: Reply questions customers leave on Amazon. Introduce and explain product features to customers before purchase. Help customers make decisions. Collect customer feedback and complaints: collect product quality issues and usage errors from customers. Use JIRA system to submit feedback to the production improvement department, result in product quality and customer satisfaction improvement. Collect and organize VOC (Voice of customer) : Optimize product descriptions on Amazon listing based on customers' preferences so customer can find features the need easily. Make sure they can enjoy a more convenient and carefree shopping experience. Maintain brand image, increase brand influence, and improve customer loyalty. Qualification 1. Bachelor's degree or above. ( Full Time Mandatory ) 2. Good Communication skills and Good computer knowledge 3. Previous experience in email/ chat support is preferable. 4. B2 Certificate if you are applying for any language profile. (Italian, German, French, Spanish)

Reelay Group is hiring for the position of Customer Support Specialist - English (Blended Process: Voice + Non-Voice). Location: Gurgaon Sec-43 (Near Huda City Metro Station). Experience: 12 months to 18 months of Customer Support experience only. Job Responsibilities - Voice & Non-Voice Support: Provide timely and professional support to customers via calls, emails, and chat. Address queries, complaints, and service requests efficiently. Order Process: Handle orders under exceptional conditions like products being out of stock or unclear delivery addresses. Ensure smooth and timely order dispatch. Customer Communication: Respond to customer emails and calls regarding urgent requests such as address modifications or changes in product types. FAQ Support: Respond to customer queries on Amazon, guiding them through product features and helping them make informed purchase decisions. Issue Resolution: Collect and document customer feedback, quality concerns, and usage issues. Submit these to the production improvement department using the JIRA system. Customer Insights (VOC): Analyze and organize Voice of Customer data to improve product listings and user experience on Amazon. Brand Experience: Maintain the brands image, build trust, and enhance customer loyalty through exceptional service and support. Maintain brand image, increase brand influence, and improve customer loyalty. Qualification - Any Bachelor's degree or above. Good Communication skills and Good computer knowledge. Previous experience in email/ chat/call support is preferable.