Customer Support Specialist

Key Responsibilities:

1. Community Relationship Management

• Build and maintain strong relationships with all Trader’s Den members, weekly discussion attendees, and monthly event participants.
• Actively call, follow up, and invite members to upcoming Hub sessions and events.
• Engage regularly through WhatsApp, calls, and in-person touchpoints to ensure members feel valued and connected.
• Collect and compile referrals from satisfied members and coordinate follow-ups.

2. Member Engagement & Retention

• Create personalized follow-up and onboarding experiences for new attendees.
• Encourage drop-off users to re-engage through calls, special invites, or offers.
• Conduct periodic feedback calls and surveys to improve the overall experience.

3. Operational Execution

• Take end-to-end responsibility for weekly Saturday meetups and monthly event coordination – including member invites, RSVPs, attendance tracking, setup assistance, and backend logistics.
• Coordinate with internal teams (admin, support, content, marketing) to ensure event success.
• Ensure timely execution of refreshments, seating, materials, and tech setup for all sessions.
• Maintain a StockEdge Hub Calendar with session plans, user RSVP status, and post-event feedback.

4.Sales Collaboration

• Provide feedback to sales team based on user interest or objections from events and interactions.
• Help the sales team with warm leads generated from regular events or referrals.

5. Enrollment & Growth of Trader’s Den

• Actively promote Trader’s Den Membership to engaged users and event attendees.
• Explain the benefits, pricing, and value proposition of being part of the Trader’s Den to walk-ins and repeat visitors.
• Convert active leads into members through follow-up, demos, and relationship building.

Skills Required:

• Excellent verbal and written communication (English, Hindi, Bengali)
• Strong interpersonal and relationship-building abilities
• Confident in telecalling and in-person client interactions
• Comfortable using Excel, WhatsApp Business, and CRM tools
• Highly organized, proactive, and goal-oriented
• Passion or basic knowledge of stock markets is a bonus

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹23,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift

Work Location: In person