Customer Support Specialist

Job Summary:
We are looking for a dedicated and customer-oriented Customer Support Specialist to join our growing e-commerce team. The ideal candidate will be responsible for assisting customers with their queries, resolving complaints, and ensuring a smooth and positive shopping experience. This role demands excellent communication skills, patience, and a genuine desire to help customers.

Key Responsibilities:

• Handle incoming customer queries via phone, email, chat, or WhatsApp.
• Resolve issues related to orders, payments, product inquiries, returns, and refunds.
• Provide accurate information about products, services, and platform policies.
• Maintain a high level of customer satisfaction through timely and empathetic support.
• Coordinate with internal teams such as logistics, warehouse, and sales for faster issue resolution.
• Update customer records and issue logs in CRM tools accurately.
• Follow up with customers to ensure their problems are resolved to satisfaction.
• Identify recurring issues and suggest process improvements.

Qualifications:

• Bachelor's degree preferred; minimum HSC or equivalent required.
• Prior experience in customer service or support, preferably in the e-commerce industry.
• Excellent verbal and written communication skills in English, Hindi, and any regional language.
• Strong problem-solving skills and the ability to stay calm under pressure.
• Basic computer knowledge and familiarity with online tools.
• Customer-focused with a professional and friendly attitude.
• Willingness to work in a fast-paced and dynamic environment.

Benefits:

• Competitive salary and performance-based incentives.
• Provident Fund (PF) benefits.
• Health and wellness benefits.
• Professional development and training opportunities.
• Supportive and collaborative work environment.

Contact Information:

Email:
ipshopy1@gmail.comhr.ipshopy@gmail.com

Phone:
+91 9028995970+91 9021505747

Address:
IP SUPERSHOPPEE PRIVATE LIMITED
T18, Software Technology Park India (STPI),Naregaon Road, Opp. Garware Stadium,MIDC Industrial Area, Chikalthana,Chhatrapati Sambhajinagar, Maharashtra 431006

Job Type: Permanent
Pay: ₹12,000.00 – ₹20,000.00 per month
Schedule: Day shift
Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• 3years: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 7219525259