Customer Support Specialist

Job Description:

We are looking for a dedicated and customer-centric Customer Support Associate to join our support team. The ideal candidate will have prior experience handling inbound/outbound calls as well as chat/email support, ensuring high-quality service across all communication channels.

Key Responsibilities:

• Handle customer queries via calls, chat, and emails in a timely and professional manner.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right tools and resources.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate teams.
• Maintain detailed records of customer interactions, comments, and complaints.
• Meet performance benchmarks such as response time, resolution rate, and customer satisfaction scores.

Requirements:

• Minimum 1 year of experience in customer support (voice + non-voice).
• Strong verbal and written communication skills in English (regional language proficiency is a plus).
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems, support tools, and ticketing platforms (e.g., Freshdesk, Zendesk, etc.).
• Flexible to work in shifts, including weekends and holidays if required.
• A calm, patient, and empathetic approach to dealing with frustrated customers

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance

Language:

• English (Required)

Location:

• Delhi, Delhi (Required)

Work Location: In person