Customer Support Specialist

A Houston, Texas, USA based Logistics company is in need for Process Executives to work from our office in Kolkata and deal with its hiring program .

As a Process Executive (Voice), you will be responsible to deliver the following responsibilities:

• Initiate outbound calls to potential and shortlisted Candidates for Hiring
• Handle inbound calls with utmost professionalism adhering to the call etiquettes of the highest order
• Niche out sublime negotiation skills assertively
• Work on Job Boards
• Manage listings on Job Portals
• Initiate follow up phone calls & engage in chats and emails in accordance with effective strategical norms applicable with candidates across different stages of Hiring
• Maintain Daily MIS reports

Requisites :

• A minimum of 1 year of international BPO related voice process experience is a pre-requisite
• A prior exposure in overseas voice-based non-technical recruitment is an advantage
• Excellent command over verbal and written English is a necessity. One should possess top-notch neutral conducive to communicate effectively with a native English speaker
• Should be at ease at managing work-related pressure
• Basic computer skills
• Must be willing to start immediately

Benefits :

• Highly competitive Pay Structure
• Health Insurance (with options to add Parents and dependents)
• Paid Training

Work Schedule :

• 5 days/week (Monday through Friday). It's strictly WORK FROM OFFICE.
• One needs to work in night shift.

Transport Facility :

• Drop facility is available within the transport boundary

Job Location : Kolkata

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Kolkata District, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What makes you feel confident of delivering the best in your job role (as per the job description)?
• What is your current CTC?
• What is your expected CTC?

Experience:

• International voice process: 2 years (Required)

Language:

• English (Required)

Location:

• Kolkata District, West Bengal (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

Application Deadline: 22/07/2025
Expected Start Date: 04/08/2025