Customer Support Representative

Job Description

📣 We're Hiring! – Customer Support Executive (Platinum Voice – Broadband – Post-paid) 🏢 Company: Altruist Technology 📍 Location: No. 23 & 24, Hosur Road, Bommanahalli, Bengaluru, Karnataka – 560068 💰 Salary: ₹20,000 (Take Home) 🕒 Shift: Rotational shifts between 6:00 AM and 9:00 PM 📆 Week Off: 1 rotational day off per week 🎓 Education: Graduate (Any Discipline) 🗣 Language: Fluent in English & Hindi 👫 Gender: Open to Fluent Male & Female candidates 🔞 Age Limit: Up to 30 years 💼 Experience: Freshers or up to 1 year in customer support 🌟 Job Summary: We are looking for proactive and customer-oriented individuals to join our team as Customer Support Executives for the Platinum Voice – Broadband (Post-paid) process. In this voice support role, you will be the voice of the company, ensuring every customer interaction is seamless, helpful, and memorable. 🎧💬 🔍 Roles & Responsibilities: 📞 Handle inbound and outbound voice calls related to broadband post-paid services 💡 Provide accurate information on plans, billing, technical support & service queries 🛠 Troubleshoot customer issues and provide prompt resolutions 🙌 Ensure high levels of customer satisfaction and maintain service quality 📈 Meet individual and team KPIs such as call handling time, FCR, and CSAT 📂 Maintain proper logs of customer interactions using internal tools/CRM 📣 Escalate unresolved or critical issues to the appropriate internal teams 🔐 Follow company protocols including data security and confidentiality 🧠 Required Skills & Competencies: ✅ Clear and confident communication in English & Hindi ✅ Strong problem-solving abilities and a customer-first approach 🧩 ✅ Patience, empathy, and professionalism under pressure 😌 ✅ Basic computer knowledge and familiarity with CRM systems 💻 ✅ Willingness to work in rotational shifts and on weekends 🚀 Why Join Altruist Technology? 🔹 Be part of a premium telecom support team (Broadband – Post-paid) 🔹 Opportunity for career growth and skill development 🔹 Friendly work culture and comprehensive training for all new joiners 🔹 Get experience working in a leading telecom process