Customer Support Representative

Job Description

Hiring for TOP MNC We are currently hiring for a International Voice Process role at Accenture, and the employment will be under the payroll of Joule to Watts (J2W). EXP : 0.6 TO 4 Years Location : PUNE Qualification : HSC & Graduation Note : Excellent Communication Working Hours: • Shift will be in any of United States of America time zones • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Job Responsibilities / Authorities * Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool * Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes * Walk customers/ Provide navigational support on self-service portal * Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines * Place outbound calls to customers when required in line with Client / Company guidelines * Work productively whilst maintaining exceptional call/data quality standards in line with targets * Contribute to the team through open and regular communication with peers / supervisors * Adhere to all company or departmental policies and procedures (personnel and operational) * Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process * Maintain regular and punctual attendance in line with company policies and procedures * Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement * Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer * Good technical aptitude with an ability to learn quickly * Excellent verbal and written communication skills Experience Profile * Prior international BPO work experience preferred * Freshers acceptable Personal Attributes * Able to work on a flexible basis as determined by the business needs * Ability to work under pressure * Team worker * Positive Attitude * Quick Learner * Punctual and Disciplined * Good Communication skills * Customer Focussed * Results driven * High standards of Integrity * Attention to detail Interested candidates are encouraged to contact Priya at 9606973198 for further information or to express their interest.