Customer Support Executive (CSE)

Job Title: Customer Support Executive

Overview:

We are looking for a dynamic and customer-focused Customer Support Executive to join our Team. In this role, you will be at the forefront of ensuring seamless customer experiences after the sale. You’ll work closely with customers to resolve their queries, address issues, and foster long-term relationships by delivering exceptional service and support. If you have a passion for helping others and thrive in a fast-paced environment, we’d love to have you on board!

Key Responsibilities:

• Provide proactive assistance to customers post-purchase, addressing inquiries, concerns, and any issues they may have.
• Ensure timely resolution of customer problems through various channels such as phone, email, and chat, maintaining a high standard of service.
• Build and maintain strong, lasting relationships with customers to ensure their continued satisfaction and retention.
• Serve as the primary point of contact for escalated issues, providing personalized solutions to complex problems.
• Identify customer pain points, collaborate with internal teams to resolve complaints efficiently, and ensure customer satisfaction.
• Keep detailed logs of customer interactions in CRM systems for effective tracking, reporting, and analysis.
• Recognize opportunities for upselling and cross-selling products/services to enhance customer value and maximize revenue.
• Coordinate closely with sales, technical, and product teams to ensure a smooth post-sales experience.
• Act as a liaison between customers and internal teams, providing feedback to improve the product and service quality.
• Prepare daily/weekly reports on customer interactions, feedback, issue resolution, and key performance indicators (KPIs).
• Monitor and achieve KPIs such as response time, resolution time, and customer satisfaction scores.

Required Qualifications:

• Bachelor’s degree in any discipline (preferred, but not mandatory).
• 1-2 years of experience in customer support or a post-sales/client-facing role (preferred).
• Freshers with exceptional communication and problem-solving skills are also encouraged to apply.
• Exceptional verbal and written communication skills in English (fluency in additional languages is a plus).
• Strong interpersonal skills with a natural ability to build rapport and trust.
• Proficiency in CRM tools and Microsoft Office Suite (Excel, Word, etc.).
• Ability to multitask and work efficiently in a fast-paced environment.
• A customer-first mindset with a high degree of empathy.
• Strong problem-solving abilities to resolve customer issues quickly and effectively.
• Ability to work independentlywhile being an effective team player.
• Willingness to work weekends during the probation period.
• High level of adaptability and willingness to continuously learn and improve.

Why Join Us?

• Impact: Play a key role in shaping the customer experience and ensuring that our clients receive top-tier support.
• Growth Opportunities: We offer opportunities for professional growth and advancement in a dynamic, fast-paced environment.
• Collaborative Team: Work with a diverse, passionate team committed to delivering the best customer experience possible.

Job Type: Full-time

Pay: ₹180,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Location:

• Hyderabad, Telangana (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Speak with the employer
+91 7021114144