Posted:3 weeks ago|
Platform:
On-site
Full Time
Handle customer queries across email, live chat, phone calls, and social platforms. Resolve issues related to orders, payments, returns, exchanges, deliveries, and product inquiries. Maintain detailed records of customer interactions using our support system. Collaborate with logistics, tech, and warehouse teams to ensure smooth order processing and issue resolution. Monitor customer feedback, report trends, and suggest process improvements. Escalate complex issues to the relevant internal teams and follow through to resolution. Meet or exceed KPIs like response time, resolution time, customer satisfaction score (CSAT), and first contact resolution (FCR). Support peak season operations and promotions, ensuring timely and clear communication with customers. Qualifications & Skills: 1+ years of experience in customer service, preferably in e-commerce. Bachelor’s degree in any discipline Strong written and verbal communication skills. Proficient with customer service tools like Zendesk or similar. Empathetic, patient, and detail-oriented. Ability to multitask and stay organized in a fast-paced environment. Job Type: Full-time Pay: Up to ₹25,000.00 per month Schedule: Day shift Work Location: In person
The Techtonic
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