Customer Support Agent

Job Description

Job Title: Customer Service Representative (Voice Support – Airport Parking) Location: Kolkata Job Type: Full-Time Shift: Rotational Shifts (Tuesday & Wednesday Fixed Off) Joining: Immediate Joiners – Must be available to join by Friday Job Description: We are currently hiring a dedicated Customer Service Representative to handle high-volume inbound and outbound calls for our offsite airport parking services . You will be the first point of contact for customers requiring assistance with airport pick-ups, drop-offs , and other related inquiries. The ideal candidate should have excellent communication skills , a customer-first mindset , and the flexibility to work rotational shifts . If you're someone who thrives in a fast-paced environment and is ready to join immediately, we want to hear from you! Key Responsibilities: Answer incoming calls and make outgoing calls to coordinate airport pick-ups and drop-offs. Provide accurate information about our parking services and airport-related queries. Handle customer inquiries, complaints, and service issues professionally and efficiently. Maintain accurate call logs and follow up when necessary. Collaborate with the team to ensure smooth operations and excellent service delivery. Requirements: Excellent English communication skills – both verbal and written. Ability to handle high call volumes with patience and professionalism. Flexible to work rotational shifts (excluding Tuesdays and Wednesdays – fixed off). Previous experience in customer support or voice process preferred. Must be able to join immediately by Friday – please apply only if you can join on time . Perks: Fixed weekly offs (Tuesdays & Wednesdays) Dynamic work environment Opportunity to be part of a growing service team Apply now and be a key part of our airport service experience! Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Schedule: Rotational shift Language: English (Required) Hindi (Preferred) Shift availability: Night Shift (Required) Overnight Shift (Required) Day Shift (Required) Work Location: In person Speak with the employer +91 8927187706 Application Deadline: 22/06/2025 Expected Start Date: 20/06/2025