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Customer Success Manager

Customer Success Manager

Logicwind

3 - 7 years

6 - 10 Lacs

Surat

Posted:1 day ago| Platform:

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Skills Required

Training Customer service MS Office Client management CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation- Customer Success Manager

About the Job:

To maintain solid relationships with the companys clients. To grow the companys revenue by ensuring that clients are satisfied with the services provided, identifying new business opportunities for clients, and attending all meetings, conventions, and training workshops. Apt in making proposals and contracts and the ability to coordinate between inter-departments and clients.

Job Responsibilities:

Developing and sustaining solid relationships with clients.
Acting as the main point of contact between clients and internal teams.
Communicating and collaborating with the departments to ensure that client s needs are met.
Account Mapping to expand scope of work on existing clients.
Prepare Quarterly Business Report for each client.
Scoping for new projects or requirements on existing clients.
Compiling reports on account progress, goals, for key team members and stakeholders.
Scoping for new projects or requirements
Negotiating contracts with clients and meeting established deadlines for the fulfilment of each clients long-term goals.
Ensure that timely invoices are generated and sent to accounts department.
Ensure presence in every client and critical internal meets.

Skills Requirement:

Proven experience in client management from IT industry
Proficient in all Google or Microsoft office application suites as well as CRM software
The ability to build rapport with clients
The ability to coordinate with inter departments and clients
The ability to handle multiple client accounts.
Strong negotiation and leadership skills.
Exceptional customer service skills.
Excellent communication skills.
Highly organized and able to multitask
Patient and active listener

Job Type:

Full-time

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Logicwind

IT Services and IT Consulting

Surat Gujarat

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Customer Success Manager