Customer Success Manager

Who We Are as a Company:

GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company is backed by Sequoia Capital India, Matrix Partners India, RTP Global, and marquee angels.

GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwik's 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realization and reduced marketing CAC.

We are looking to hire a Customer Success Manager who would be resposnible to build Relationships and Drive Results for India’s Top eCommerce Brands

What you will do -

• Own and manage key merchant relationships for GoKwik’s KwikChat product
• Analyze data and performance metrics to improve merchant conversion rates and GMV
• Design and execute A/B experiments to identify impact levers across merchant funnels
• Collaborate with Product, Engineering, and Customer Engineering teams to drive insights into action
• Track and report key metrics—monitor performance and ensure success against benchmarks
• Generate actionable insights through deep analysis of product usage and partner performance
• Translate data into business recommendations to influence internal and external stakeholders
• Build GoKwik champions by creating long-term, value-based partnerships

What You Bring to the Table

• Prior exposure to B2B SaaS, AdTech, FinTech, or eCommerce environments
• Experience working in a customer-facing role and influencing product or tech adoption
• Strong data skills—comfortable with Excel, Metabase, and analyzing conversion metrics
• Ability to structure problems, derive insights, and drive outcomes with speed
• A growth mindset—comfortable in startup chaos and ready to create impact fast
• Strong communication and stakeholder management skills

Why This Role Matters

You won’t just manage accounts—you’ll accelerate growth. As a CSM for KwikChat, you’ll unlock new value for India’s top eCommerce brands through data, insights, and meaningful partnerships. Every decision you guide improves performance across the ecosystem.

Hit apply and let’s build what the world remembers.

Location - Gurgaon and Bangalore.