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Customer Success Manager

0 years

0 Lacs

Posted:16 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Position:

Location:

Type:


Responsibilities:

Skills Required

Must have CSM experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba

  1. Communication and interpersonal skills
  2. Problem-solving and analytical thinking
  3. Product knowledge and technical expertise
  4. Time management and organization
  5. Data analysis and interpretation
  6. Strategic thinking and planning


Benefits of a CSM

  1. Increased customer satisfaction and loyalty
  2. Reduced churn rate
  3. Improved customer retention\
  4. Enhanced product adoption
  5. Revenue growth through upsell/cross-sell opportunities


Typical Career Path

  1. Customer Support Representative
  2. Account Manager
  3. Customer Success Manager
  4. Senior Customer Success Manager
  5. Director of Customer Success

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BayOne Solutions
BayOne Solutions

IT Services and IT Consulting

Pleasanton CA

501-1000 Employees

125 Jobs

    Key People

  • Trisha Jonnalagedda

    CEO
  • Jagan Seshadri

    Co-founder

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