We are looking for a dedicated and technically skilled Level 2 Support Professional to handle escalated application issues, provide in-depth troubleshooting, and work closely with Level 1 support, engineers, infrastructure team and other stakeholders. This role requires a strong understanding of IT systems, excellent problem-solving skills, and the ability to work in a fast-paced environment. This role operates during Eastern Standard Time (EST) business hours. Key responsibilities include handling escalated technical issues from Level 1 support, identifying root causes through debugging, addressing configuration-related issues, monitoring system logs and scheduled tasks, and performing data insertions and updates as needed. Ensure timely resolution of issues within defined SLAs and escalate to Level 3/Engineering when necessary. Assist in deploying patches, updates, and system configurations. Train or guide Level-1 staff when necessary and help in root cause analysis for recurring incidents. Maintain documentation of standard operating procedures, configurations, and known issues. Qualifications & Experience: 2-4 years of experience in Application Support or a similar technical support role. Experience with cloud-based database environments (eg, Postgres, Oracle, Azure SQL Database). Knowledge of scripting languages like Python. Exposure to DevOps tools and CI/CD pipelines. Additional requirements and skills: Excellent verbal and written communication skills. Ability to work independently as we'll as part of a team. Strong organizational skills and attention to detail. Ability to manage multiple tasks and priorities in a fast-paced environment. Above all, we value aptitude and the willingness to learn.

***Please Note: This role is open to India based candidates only** Simfoni is a privately held high growth company focused on becoming a key player in supply-chain software. Our AI-powered intelligence solution and on-demand technology platform empowers procurement and finance teams around the world to achieve rapid cost savings and support supply-chain sustainability with automated procurement. Role Definition: Simfoni is seeking an enthusiastic and experienced Financial Analyst to support the daily accounting activities for Simfoni and its associated companies. The Financial Analyst will be responsible for day-to-day analysis activities of changes to the general ledger, understanding month-over-month transactional activities intercompany, accounts receivable and accounts payable reconciliations, and administering banking activities. The ideal candidate possesses a solid operational and technical corporate accounting background, with effective communication skills. Must have the capability to manage substantial amounts of data and have expert level Excel skills. The candidate is a self-starter that is flexible, action and goal-oriented and is comfortable in a fast-paced, team-oriented, collaborative environment. Key Responsibilities: Maintain the general ledger, detail account reconciliations and work paper controls. Conduct monthly analysis of intercompany transactions across multiple subsidiaries and reconcile on the consolidated levels. Analysis of monthly revenue actual vs. plan and forecast and provide detailed variances by customer and business unit. Support AR, revenue recognition, AP, treasury activities and accounting transactions for Simfoni and associated companies in US, UK, UAE, and India to ensure quality and integrity of financial data. Analysis of monthly costs actual vs. plan and forecast by business unit and department. Analyze monthly cash flow drivers, operational vs. non-operational cash expenditures. Reconcile accounts receivable details and identify month-over-month DSO changes Serve as an escalation point to resolve accounting problems and inconsistencies. Role Requirements: Graduate in Commerce (B. Com). 2 years of work with progressive accounting experience. Excellent Excel skills, fluent with pivot tables, VLOOKUP and HLOOKUP functions. Excellent English language skills (verbal and written). Experience with NetSuite will be an added advantage. Above all, we value aptitude and the willingness to learn. If you have the required skills and experience, we encourage you to apply for this exciting opportunity to work with a dynamic and innovative team. Apply through LinkedIn We'll keep an eye out for your applications! Show more Show less

Simfoni is a privately held high growth company focused on becoming a key player in supply-chain software. Our AI-powered intelligence solution and on-demand technology platform empowers procurement and finance teams around the world to achieve rapid cost savings and support supply-chain sustainability with automated procurement. Role Definition: We are looking for a Customer Success Manager (CSM) with a strong background in spend analytics and procurement. The ideal candidate should have around 8-10 years of experience in spend analytics, procurement or supply chain, along with excellent communication and stakeholder management skills. This role involves driving customer satisfaction, retention, and growth by ensuring clients maximize the value of our analytics solutions. Key Responsibilities: Act as the primary point of contact for clients, ensuring smooth onboarding, adoption, and continued engagement. Drive customer success strategies by understanding client needs and aligning our solutions to deliver measurable value. Partner with clients to analyse spend data, procurement trends, and supplier insights to help them make data-driven decisions. Work closely with internal teams (data, delivery, and product) to ensure timely resolution of customer queries and feature enhancements. Lead quarterly business reviews (QBRs) with clients, presenting key insights, ROI, and recommendations. Identify upsell and cross-sell opportunities to expand client usage and engagement. Monitor key customer health metrics and proactively address any risk of churn. Role Requirements: We employ high-performing individuals with strong interpersonal and communication skills. We are looking for individuals who are/ have: 8-10 years of experience in spend analytics, procurement, supply chain, or related fields. Strong understanding of procurement processes, supplier management, and cost optimization. Hands-on experience with spend analytics tools, data visualization, and reporting. Excellent communication, presentation, and stakeholder management skills. Ability to work with data teams and delivery teams to ensure client success. Proven track record of driving customer retention, growth, and satisfaction. Experience in SaaS-based procurement analytics solutions is a plus. Above all, we value aptitude and the willingness to learn. If you have the required skills and experience, we encourage you to apply for this exciting opportunity to work with a dynamic and innovative team. Apply through LinkedIn We'll keep an eye out for your applications!

Simfoni is a market leader in SaaS based spend and procurement analytics and spend management solutions with operations across US, Europe, Asia, Australia, Africa and the Middle East. We are an entrepreneurial technology centered enterprise, which means that we think and act in a dynamic and agile fashion to respond quickly to opportunities and market demand. Simfoni is leading the way in advanced analytics with class leading spend and procurement analytics delivered through our proprietary data analytics platform Simfoni AnalyticsTM. Clients can view data and KPI dashboards ‘on the go’ on their smartphone, tablet and desktop. Our Simfoni Analytics™ platform provides customers with key insights on what’s going on within their business, highlighting the impact of market movements and pricing, and associated trends, risks and opportunities. We interrogate client spend and procurement data and overlay external data and dynamic market feeds to provide rich insight to help clients optimize and manage spend. Role Definition: To support our extensive growth plans worldwide, we are recruiting for ‘Senior Spend Analysts’ to work on global spend and procurement analytics engagements. Candidates must be strong in data analytics and familiar with IT systems and BI tools and be able to interpret data, create visualizations, draw conclusions and produce insight reports. Key Responsibilities: You will work under the supervision of Analytics Lead and Director to design and deliver data analytic products and services for Simfoni clients. Working as part of Simfoni’s global analytics team you will have the opportunity work with a variety of clients where you will analyze data using Simfoni’s proprietary Simfoni AnalyticsTM platform, where you will design dashboards and use business intelligence tools to cleanse, normalize and classify data in order to derive actionable insight. The role includes an element of frontline delivery where you will have the opportunity to interact with clients to support the extraction of relevant data, design dashboards and develop reports and insight from the analysis. You will be part of a high performing team of global analysts. Team members at all levels are expected to innovate and develop new ideas to enhance Simfoni’s products offerings to deliver better results for our clients. Simfoni provides an accelerated career development path for high performing personnel with the opportunity to gain exposure to wider analytics and technology products and services, product development and client delivery. Role Requirements: We employ high-performing individuals with strong interpersonal and communication skills. Key tasks include: Spend Data Management: Client’s spend data extraction from ERP sources, data cleansing, data consolidation, data enrichment, etc. Data Normalization (including Supplier Name Normalization, Parent-Child relation, etc) Development of Spend Taxonomy (Category Tree) Spend data classification & categorization using Spend Taxonomy (Category Tree) Design and build of data visualization dashboards using BI tools Other procurement and performance analyses (like, Cycle time analysis, One-time vendor analysis, Price Variance analysis, KPI reports, etc) Cost & process optimization assessment Identifying actionable insights from the spend analysis Additional information and credentials: Must be strong in Microsoft Excel Knowledge of BI Tools (like Power BI, Tableau, etc) will be advantageous Strong analytics and big-data management capabilities Understanding of procurement and supply chain management principles, such as Strategic Sourcing, Tail Spend, Requisition to Pay, Invoicing, etc. Strong English business fluency (written and verbal) is a must Above all, we value aptitude and the willingness to learn. If you have the required skills and experience, we encourage you to apply for this exciting opportunity to work with a dynamic and innovative team. Apply through LinkedIn We'll keep an eye out for your applications!

***Please Note: This role is open to India based candidates only** Simfoni specializes in sourcing, procurement and supplier management software for indirect material spend. Our solutions approach is grounded in the belief that results come through a combination of intelligent technology, domain expertise and a deep understanding of client business objectives and challenges. Our technology is deployed for major customers in over 40 countries and across 240,000+ suppliers. Role Definition: We are looking for a dedicated and technically skilled Level 2 Support Professional to handle escalated application issues, provide in-depth troubleshooting, and work closely with Level support, engineers, infrastructure team and other stakeholders. This role requires a strong understanding of IT systems, excellent problem-solving skills, and the ability to work in a fast-paced environment. Key Responsibilities: This role operates during Eastern Standard Time (EST) business hours. Key Taks: Key responsibilities include handling escalated technical issues from Level 1 support, identifying root causes through debugging, addressing configuration-related issues, monitoring system logs and scheduled tasks, and performing data insertions and updates as needed. Ensure timely resolution of issues within defined SLAs and escalate to Level 3/Engineering when necessary. Assist in deploying patches, updates, and system configurations. Train or guide Level 1 staff when necessary and help in root cause analysis for recurring incidents. Maintain documentation of standard operating procedures, configurations, and known issues. Role Requirements: 2–4 years of experience in Application Support or a similar technical support role. Experience with cloud-based database environments (e.g., Postgres, Oracle, Azure SQL Database). Knowledge of scripting languages like Python, and Django would be an added advantage. Exposure to DevOps tools and CI/CD pipelines. Above all, we value aptitude and the willingness to learn. If you have the required skills and experience, we encourage you to apply for this exciting opportunity to work with a dynamic and innovative team. Apply through LinkedIn We'll keep an eye out for your applications!

Overview Simfoni is a market leader in SaaS based spend and procurement analytics and spend management solutions with operations across US, Europe, Asia, Australia, Africa and the Middle East. We are an entrepreneurial technology centered enterprise, which means that we think and act in a dynamic and agile fashion to respond quickly to opportunities and market demand. Simfoni is leading the way in advanced analytics with class leading spend and procurement analytics delivered through our proprietary data analytics platform Simfoni AnalyticsTM. Clients can view data and KPI dashboards on the go on their smartphone, tablet and desktop. Our Simfoni Analytics platform provides customers with key insights on what s going on within their business, highlighting the impact of market movements and pricing, and associated trends, risks and opportunities. We interrogate client spend and procurement data and overlay external data and dynamic market feeds to provide rich insight to help clients optimize and manage spend. Position To support our extensive growth plans worldwide, we are recruiting for Spend and Procurement Analysts to work on global spend and procurement analytics engagements. We are recruiting for both senior and junior/entry-level positions. Candidates must be strong in data analytics and familiar with IT systems and BI tools and be able to interpret data, create visualizations, draw conclusions and produce insight reports. Candidates will ideally have a minimum of 6 month s work experience in an analytics role, ideally within a procurement or operations environment. Senior level applicants must have a demonstrable track record in spend analytics . Role Definition You will work under the supervision of Analytics Lead and Director to design and deliver data analytic products and services for Simfoni clients. Working as part of Simfoni s global analytics team you will have the opportunity work with a variety of clients where you will analyze data using Simfoni s proprietary Simfoni AnalyticsTM platform, where you will design dashboards and use business intelligence tools to cleanse, normalize and classify data in order to derive actionable insight. The role includes an element of frontline delivery where you will have the opportunity to interact with clients to support the extraction of relevant data, design dashboards and develop reports and insight from the analysis. You will be part of a high performing team of global analysts. Team members at all levels are expected to innovate and develop new ideas to enhance Simfoni s products offerings to deliver better results for our clients. Simfoni provides an accelerated career development path for high performing personnel with the opportunity to gain exposure to wider analytics and technology products and services, product development and client delivery. Requirements Ideally, candidates will have previous experience in spend and procurement analytics or general operations roles, but this is not essential for the junior/entry level roles as training is provided. The position requires a university degree, or equivalent post-graduate degree from a recognized business school. ISM or CIPS procurement qualifications are desirable but not essential. We employ high-performing individuals with analytical minds and strong interpersonal and communication skills. Candidates must be energetic self-starters who can manage their time effectively and can educate themselves while contributing to dramatic client performance improvement. Key tasks include: Spend Data Management: Client s spend data extraction from ERP sources, data cleansing, data consolidation, data enrichment, etc. Data Normalization (including Supplier Name Normalization, Parent-Child relation, etc) Development of Spend Taxonomy (Category Tree) Spend data classification & categorization using Spend Taxonomy (Category Tree) Design and build of data visualization dashboards using BI tools Other procurement and performance analyses (like, Cycle time analysis, One-time vendor analysis, Price Variance analysis, KPI reports, etc) Cost & process optimization assessment Identifying actionable insights from the spend analysis Additional information and credentials: Must be strong in Microsoft Excel Knowledge of BI Tools (like Power BI, Tableau, etc) will be advantageous Strong analytics and big-data management capabilities Understanding of procurement and supply chain management principles, such as Strategic Sourcing , Tail Spend , Requisition to Pay, Invoicing, etc. Strong English business fluency (written and verbal) is a must