Customer Success Executive

Job Description: Customer Success ManagerOverview

The Customer Success Executive(CSE) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes while using the company’s products or services, and maximizing customer satisfaction and retention.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, fostering long-term partnerships.
• Consistently make 100 outbound calls daily to assigned clients, leads, or prospects while maintaining a positive and professional demeanor.
• Adhere to all call scripts and guidelines to ensure brand consistency and compliance with regulatory requirements during each conversation.
• Accurately log and document all calls, outcomes, and follow-up actions in the CRM.
• Prepare for each call by reviewing relevant client account information and personalizing communication to address specific customer needs.
• Efficiently manage call time to balance the quantity and quality of client engagements, ensuring each call delivers value.
• Gather feedback and insights from client interactions to relay actionable information to internal teams.
• Uphold excellent phone etiquette, demonstrating patience, active listening, and clear communication regardless of call volume.
• Identify and escalate complex issues or high-priority accounts to appropriate team members for specialized follow-up.
• Onboard new clients.
• Identify and resolve clients issues quickly and effectively, coordinating with internal teams as needed.
• Analyze clients' usage data to identify opportunities for upselling or cross-selling.
• Manage renewals, minimizing churn through proactive relationship management.

Required Skills and Qualifications

• Bachelor’s degree in business, marketing, communications, or a related field.
• Proven experience in a customer-facing role, ideally in customer success, account management, or sales.
• Strong interpersonal and communication skills.
• Ability to understand customer needs and translate them into actionable solutions.
• Analytical mindset, able to interpret data and trends to drive decisions.
• Problem-solving skills with a proactive, self-motivated approach.
• Experience with CRM software and customer success platforms is a plus.

Preferred Attributes

• Experience in the relevant industry or with the company's products/services.
• Ability to handle multiple priorities in a fast-paced environment.
• A customer-first mindset with a passion for helping others succeed.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How much experience have you got in Client relationship?
• Are you comfortable with Kirti Nagar Location. We are located near the metro station itself?
• Are you comfortable making about 100-120 calls in a day?
• What is your current Drawn Salary?
• What is your expected salary?
• Are you comfortable for a joining after 20th August, 2025?

Education:

• Bachelor's (Required)

Experience:

• Customer relationship management: 1 year (Required)

Language:

• English (Required)

Location:

• Delhi, Delhi (Required)

Work Location: In person