Customer Success Executive

0 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

iKeva is a workspace provider that offers high-quality office infrastructure along with community and member benefits. Members enjoy access to a high-energy environment with numerous options to network and learn, designed to make work-life productive, efficient, and enjoyable. Our solutions include access to an extensive service provider network and exclusive offers, providing significant business advantages. By joining the iKeva community, members can discover limitless opportunities.

Role Description

This is a full-time, on-site role for a Customer Success Executive based in Hyderabad. The Customer Success Executive will be responsible for ensuring customer satisfaction and retention, providing excellent customer support, and managing customer accounts. Day-to-day tasks include responding to customer inquiries, resolving issues, conducting regular check-ins with clients, analyzing customer data to improve services, and developing strong relationships with customers to foster loyalty.

Qualifications

  • Experience in Customer Satisfaction and Customer Retention
  • Strong Customer Support and Account Management skills
  • Excellent Analytical Skills
  • Strong communication and interpersonal skills
  • Ability to work independently and collaboratively
  • Prior experience in the workspace or hospitality industry is a plus
  • Bachelor's degree in Business, Management, or related field

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