Customer Success Executive

Waybeo offers advanced intelligence through call tracking & ad generated calls for enterprises. Waybeo's call tracking serves about 22,000 locations across India. The Airtel backed company possess a clientele of 56 enterprise customers inlcuding, Royal Enfield, Tata Motors, Honda cars etc..Waybeo has been providing in-depth intelligence services, enabling marketers to optimise their strategies and drive revenue through ad-driven phone calls.

As a Customer Success Executive at Waybeo, you will collaborate with the customer success team in ensuring that customers are satisfied and receiving value from our products and services. You’ll assist in building and maintaining relationships with clients, addressing customer queries, and helping improve the overall customer experience.

Key Responsibilities:

• Collaborate with the Customer Success team in managing customer accounts.

• Work with cross-functional teams (e.g., Tech, Sales, Marketing, Support) to ensure customer needs are met.

• Support onboarding and training of new customers to ensure successful product adoption.

• Learn more about competitors and analyse how to integrate new processes into the current.

• Monitor customer usage patterns to identify areas for improvement or potential upsell opportunities.

• Conduct customer follow-ups to gather feedback, identify pain points, and offer solutions.

• Assist with maintaining and updating customer data in CRM tools.

• Help create and manage customer success documentation and reports.

• Assist in developing and implementing strategies to improve the overall customer experience

Qualification:

• 1-2 years experience in Customer Success
• A graduate degree in a relevant field, preferably an MBA or a related discipline.

Preferred Skills:

• Strong written and verbal communication skills in English, with the ability to interact effectively withcustomers.
• Basic computing knowledge, with multi-tasking & documentation skills
• Good knowledge in using MS office tools like excel and familiarity with any CRM tools
• Passion for customer service and enhancing customer experience.
• Ability to collaborate with different departments and work in a team environment.
• High attention to detail and organizational skills.
• Willingness to learn and adapt in a fast-paced environment.
• Good understanding of Hindi language is a plus.