Customer Success Executive

About KeyValue KeyValue is a trusted product engineering partner for Start Ups & Scale Ups - unlocking their passion, developing ideas, and creating abundant value to all stakeholders in the ecosystem. We have ideated, conceived, strategized and built some of the globe’s most innovative Fintech, Payments, Financial Services, Digital Commerce, Madtech, Edtech, Socialtech, Logistics, High Technology, Blockchain, Crypto, NFT and Healthcare companies, helping them conceive, scale, pivot, and enhance their businesses. KeyValue’s mission is to be the world’s most trusted product development hub – delivering high-value outcomes for start-ups & scale-ups – with a talented skilled team – in a thriving and inclusive culture. We are hiring Customer Success Executives with 1 to 3 years experience for CoFee, our in-house SaaS product that streamlines fee collection for enterprises, making financial management easier. Website - https://www.cofee.life/ Location - Chennai What you will do: Develop a deep understanding of product features and functionality. Onboard new customers, guiding them through initial setup and best practices. Drive product adoption through demos and training Identify upselling opportunities for new features Conduct regular check-ins and build long-term relationships Offer empathetic, timely support and maintain high customer satisfaction. Escalate complex issues to relevant teams if needed. What makes you a great fit: Strong relationship-building and communication skills. Analytical mindset to identify opportunities for product adoption. Collaborative spirit to coordinate with Sales, Product, and Marketing teams. Fluency in Tamil is mandatory, as the role involves customer interactions in Tamil-speaking regions. Show more Show less