Customer Success Executive

Doveriye

2 years

0 Lacs

Hyderabad Telangana India

Posted:5 days ago| Platform:

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Skills Required

onboarding resolve analyze drive service support retention strategies engagement metrics management communication crm salesforce hubspot

Work Mode

On-site

Job Type

Full Time

Job Description

Experience Required: 1–2 years

Salary: ₹3 LPA

Key Responsibilities:

Proactively engage with customers to understand their needs and ensure satisfaction.
Candidate need to work on both voice & non-voice process.
Assist with onboarding new customers and provide clear, effective product training.
Respond promptly to customer queries and resolve issues in a timely and professional manner.
Gather and analyze customer feedback to drive product and service improvements.
Support customer retention strategies and help reduce churn.
Build and maintain strong, long-term customer relationships.
Monitor customer engagement metrics and share actionable insights with the management team.

Key Skills & Qualifications:

Proficiency in Hindi, English, and Telugu is essential.
Excellent verbal and written communication skills.
Strong interpersonal skills with a customer-first mindset.
Good problem-solving abilities and attention to detail.
Basic familiarity with CRM tools such as Salesforce or HubSpot is an added advantage.
Prior experience in the skincare industry or Direct-to-Consumer (D2C) brands is preferred.
Ability to thrive in a fast-paced environment and manage multiple responsibilities effectively.

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