Customer Success Executive

Position Summary

Client Success Executive – Project Management

The selected candidate will work closely with internal QC teams, 3D visualization artists and project managers to ensure timely, high-quality and process-adherent project execution.

Title : Client Success Executive – Project Management

Location : Mohali Sector 67 (100% Onsite)

Shift : US Shift (6:30pm - 3:30am IST)

Weekly Offs: Sundays fixed off/ Alternate Saturdays off

Key Responsibilities

1. Project Intake, Planning & Preparation

• Assess the project files and information.
• Understand and define project scope, expected deliverables and quality benchmarks.
• Assist in preparing project schedules, defining milestones, and aligning turnaround times (TAT).

2. Execution & Coordination

• Assign 3D viz artists based on project type, quality expectations, skill alignment and availability.
• Ensure all artists receive clear, complete and timely briefing documents.
• Coordinate project progress across stages & maintain real-time communication with visualizers, ensuring timelines and revisions are managed efficiently.
• Liaise with internal QC team for technical guidance, quality reviews and project escalations.

3. Quality Oversight & Feedback Management

• Proactively conduct quality checks before client delivery.
• Document internal and client feedback per version with precise instructions and ensure implementation.
• Minimize revision loops through process rigor and clear communication.
• Maintain standardized records of all client revisions, project history and improvement actions.

4. Project Delivery & Closure

• Share finalized deliverables with the client following internal approvals.
• Collect and organize files for backup prior to project closure.
• Log final delivery status and obtain closure confirmation.

5. Record Keeping & Documentation

• Maintain project-level documentation

6. Monitoring, Reporting & Escalation

• Monitor individual project progress, visualizer performance, and delivery bottlenecks.
• Report weekly updates and red flags to Project Managers with corrective suggestions.
• Maintain real-time data on TAT adherence, client response timelines, and revision quality.
• Escalate any deviation from SOPs, scope misalignment, or quality lapses per escalation protocol.

Required Qualifications

• Bachelor’s Degree (Architecture, Engineering, Management or related field preferred).
• 0–2 years of professional experience; freshers are encouraged to apply.
• High level of accountability, ownership and a structured approach to task execution.
• Strong verbal and written communication skills.
• Basic understanding or keen interest in 3D architectural visualization workflows.
• Ability to handle multiple projects simultaneously under minimal supervision.