Customer Success Executive

Are you looking to bridge the gap between theoretical marketing and real-world execution? As a Customer Success Executive at FindStay, you’ll be at the core of user lifecycle management — from lead onboarding to conversion tracking and customer retention.

You’ll learn how to optimize touchpoints across the customer journey, apply CRM techniques, and directly contribute to revenue impact through repeat engagement.

Key Responsibilities:

• Onboard and educate PG owners on maximizing visibility and lead conversion.
• Proactively follow up with students/tenants to ensure successful service delivery.
• Use CRM and feedback loops to track user activity and escalate friction points.
• Monitor and improve user retention rates through personalized engagement.
• Share insights with the growth team to improve onboarding workflows and UX friction points.
• Help implement strategies to increase LTV (Lifetime Value) by driving recurring usage.

What You’ll Learn (Real-World Exposure):

• Customer Retention Strategies in a B2B2C ecosystem
• Understanding and improving conversion funnels and drop-offs
• Hands-on CRM usage and data tracking
• Optimizing onboarding and activation journeys
• Real-world application of Net Promoter Score (NPS) and customer feedback loops
• Cross-functional collaboration with product, operations, and growth teams

Who Should Apply:

• Recent graduates (BBA, MBA in Marketing, CRM, Strategy, or Operations)
• Strong communication skills in Hindi, Punjabi, and English
• Quick learner with an analytical and user-first mindset
• Familiarity with Google Sheets, CRM tools, and data tracking is a bonus

Compensation:

• CTC: ₹2.5 LPA
• Fixed Salary: ₹2.38 LPA (~₹19,800/month)
• Variable Performance Bonus: ₹12,000/year (₹1,000/month for lead-to-conversion KPIs)

Perks & Learning Support:

• Direct mentorship from founders & ops heads
• Startup exposure across customer experience, growth, and retention loops
• Certification + LOR after 6 months
• High-performers may move into roles like Retention Manager, CRM Lead, or Customer Strategy Associate

Apply Now:

Send your resume to [email protected]

Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 6 months

Pay: ₹240,000.00 - ₹260,000.00 per year

Benefits:

• Cell phone reimbursement
• Paid time off

Work Location: Remote