Customer Service Specialist

Customer Success & Sales Specialist – Onsite | Bandra West |Immediate Hire🚀

Location:

Joining:

Are you a natural at sales? Do you love building relationships and driving revenue growth?

Customer Success & Sales Specialist

What You’ll Be Doing:

• Sales & Customer Engagement

  – Build

  long-term relationships

  with customers, upsell new products, and convert inquiries into

  direct sales

  .

• Order & Dispatch Management

  – Oversee daily order processing, ensure

  on-time deliveries

  , and handle customer queries regarding orders & shipments.

• Retention & Cohort Analysis

  – If you can

  read and act on cohort data from Shopify

  , that’s a

  MASSIVE plus

  ! Use data insights to

  improve retention, re-engage past buyers, and optimize customer lifetime value.

• Proactive Outreach & Upselling

  – Identify high-value customers, craft

  personalized sales strategies

  , and send targeted WhatsApp/email offers to

  drive repeat sales

  .

• Marketing Support & CRM Automation

  – Run

  broadcast campaigns and emailers

  via marketing tools like

  Contlo

  to keep customers engaged.

• Shopify & Easycom Mastery

  – If you know

  Shopify and Easycom

  , you’ll be a game-changer in helping us streamline processes and

  maximize conversions.

• Customer Reviews & Brand Trust

  – Engage with customers post-purchase, encourage positive reviews, and resolve queries to maintain

  top-tier customer satisfaction.

What You Need to Succeed:

• Exceptional Sales & Communication Skills

  – You love talking to customers and can

  convince them to buy

  effortlessly.

• Fluent in English & Hindi

  – You can

  engage, sell, and build relationships

  in both languages.

• Data-Driven Mindset

  – If you can analyze

  Shopify cohort data

  to improve retention, you’re a rockstar!

• Shopify & Easycom Experience (BIG Advantage)

  – Prior experience in

  Shopify, Easycom, and CRM tools

  will give you a major edge.

• Hustler Mindset

  – You take ownership,

  love closing deals

  , and are

  obsessed with customer happiness.

Why Join Us?

• Fast-growing wellness & personal care brand

  – Be part of an ambitious, high-growth company.

• Incentives & Growth

  – Your hard work translates into

  real earnings

  with performance-based incentives.

• Career Acceleration

  – Future leadership opportunities in

  Sales, CRM, or Retention Marketing

  .

• Impactful Work

  – Your efforts will directly drive revenue, customer loyalty, and brand trust.

Note for Applicants:

This opportunity is specifically for freshers and candidates with 1-2 years of experience. We kindly request that applicants with more extensive experience not apply, as we are looking for candidates who fit this specific profile.