Customer Service Manager

Job Responsibilities

1. Communication & Coordination

   : Facilitate efficient cross-departmental communication within the India team and serve as a communication bridge between the Chinese and Indian teams to ensure the effective transfer of key information.

2. Market Visits

   : Conduct regular visits to frontline operations in India for market research, team training, and on-site issue resolution.

3. Implementation Supervision

   : Monitor the implementation of service processes and key tasks; identify and report business or team-related issues, and drive issue resolution.

4. Feedback & Improvement

   : Lead the development of service quality and user experience improvement plans based on frontline feedback and market findings, coordinate resources, and supervise implementation effectiveness.

Qualifications

1. Fluent in both Chinese and English, with strong communication skills in cross-cultural business environments.
2. Proficient in office software, with solid data analysis skills (e.g., Excel).
3. Fast learner with the ability to quickly grasp industry knowledge and internal processes.
4. Excellent stress management skills, able to thrive in a fast-paced, multitasking environment.
5. Experience working in multinational teams is preferred; prior experience in customer service, offline operations, or spare parts supply chain is a plus.