Customer Service Manager

Manager – VIP Service (aka The Matchmaking Maestro)

Bengaluru | 5–8 Yrs Experience | MBA Preferred (but swagger > stamp)

What’s This All About?

If you believe love is a serious business (and also a messy, beautiful, high-stakes one), this role is your playground.

As the Manager – VIP Service, you’ll lead a crew of 40+ passionate advisors who don’t just handle calls—they rewrite love stories. This isn’t just customer service—it’s customer obsession.

You'll blend operations, coaching, customer experience, and tech enablement into one slick, high-impact function. You’ll own outcomes, not just outputs. Real connections > cold conversions.

If you've spent 3+ years or more in one role building something that mattered—and loved every minute of the chaos—you're exactly who we're looking for.

What You’ll Do (Like a Pro)

Read Between the Lines
Customers don’t always say what they need. You’ll train your team to listen harder, respond smarter, and personalize everything.

Build Love without Friction
Map the journey. Spot the leaks. Kill the clutter. Then rebuild a seamless experience so smooth, it feels like destiny.

Lead like You Actually Care
Coach, not command. Grow talent. Make your team feel like a championship squad—not a call center.

Make Tech Work for People
AI, dashboards, automations—bring it all together to eliminate the mundane and elevate the meaningful.

Run It Like a Founder
You’ll be the GM of your own zone. P&L mind-set. Metrics accountability. Always thinking scale, never settling for survival.

Turn Tough Days around
Escalations? You own them. Cranky customers? You charm them. You don't deflect—you deliver.

Who You Are

Customer-first, always: You lose sleep over a bad experience and cheer louder than anyone when your team gets it right.

Builder energy: You love creating order from chaos, designing systems, and making things better—constantly.

People whisperer + Data junkie: You manage with heart and with numbers. EQ + IQ = You.

Been there, built that: At least one solid 3+ year stint where you led a large B2C team and drove real business impact. Stability with velocity? Yes please.

Pressure-tester: You’ve done hard things, and you’re better for it. Deadlines don’t scare you. Fire drills? You bring the extinguisher and the pep talk.

What You’ll Get

A mission with meaning: You’re not selling socks. You’re helping people find soulmates.

Speed, not red tape: We move fast, we fix fast, and we don’t do politics.

Autonomy + Accountability: Your zone, your team, your growth story.

Insane learning curve: High-growth org. High-responsibility role. High-reward journey.

Tribe of doers: Smart, kind, purpose-led teammates who will have your back (and push you forward).

Still Reading?

That’s a sign. Let’s rewrite the love story of Indian matchmaking—together.

Apply now. Be the reason two people say “I do.”

Job Types: Full-time, Permanent

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Schedule:

• Day shift
• Rotational shift

Application Question(s):

• How Much Team Size Have You Handled?
• Have You Managed Relationship Manager Team?
• Have You Managed Assistant Manager Team?
• Have You Managed Team Leader Team ?
• Have You Handled Minimum Team Size Up to 50 ?
• What Is Your CTC(Current Salary) & Expected CTC ?
• Minimum Age Required is up to 32
• What Regional Languages Do you Know From This Tamil/Telugu/Kannada ? Any One Mandatory.

Experience:

• customer service manager: 8 years (Required)
• B2C : 8 years (Required)
• Advance Excel: 8 years (Required)

Language:

• English (Required)

Location:

• Koramangala, Bengaluru, Karnataka (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person