0 - 3 years
2 - 3 Lacs
Posted:8 hours ago|
Platform:
Work from Office
Full Time
They efficiently handle inbound and outbound calls and transfer them to the relevant agent or department as per the telecalling script.
Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
Analyzing and reporting customer data to devise new strategies or update the existing ones
Communicating with them through various omnichannel channels, including email, social media, phone, or SMS
Make appointments that fit into the schedule of the client and the customer.
Inform customers about updates, deals, offers, promotions, and policies and keep the sales funnel in motion.
I assist them if they are facing a problem and troubleshoot it.
Ensuring the customer has a positive experience with the company.
Fostering a healthy relationship between the client and the customer.
Overseeing timely delivery and payment of sales orders.
Handling all Voice and Non-Voice Processes in BPOs & Call centers.
Shining Stars Institution & travels
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