Company Description Welcome to Kiosist, your premier virtual front desk assistance provider for hotels in the USA. In just three years, we have rapidly grown into a flourishing team of 45+ professionals, focused on redefining guest experiences in the hospitality industry. We believe in revolutionizing the traditional front desk experience through hassle-free, cost-effective, and unique solutions. Leveraging cutting-edge technology and a dedicated team, we ensure personalized and memorable stays for every guest. Our services include Reservation Management, Guest Support, Multilingual Capabilities, and Check-In & Check-Out Management. Role Description This is a full-time on-site role for a Front Desk Executive located in Surat. The Front Desk Executive will be responsible for managing daily front desk operations, including greeting guests, handling reservations, answering phone calls, and providing exceptional customer service. Additionally, this role involves maintaining a tidy front desk area, managing check-in/check-out processes, and addressing guest inquiries with professionalism and efficiency. Qualifications Interpersonal Skills and Communication skills Proficiency in Phone Etiquette and Receptionist Duties Strong Customer Service skills Ability to handle multiple tasks efficiently, with attention to detail Excellent organizational skills and time management Prior experience in a hospitality or front desk role is a plus Proficiency in using front desk software and technologies Show more Show less

Company Description Kiosist Pvt Ltd is a premier virtual front desk assistance provider for hotels in the USA. With a dynamic journey that began five years ago, we have rapidly grown into a flourishing team of 100+ professionals. Our mission is to revolutionize the traditional front desk experience for hotels by providing hassle-free, cost-effective, and unique front desk assistance. We leverage cutting-edge technology and a dedicated team to ensure every interaction leaves a lasting positive impression. Role Description This is a full-time on-site role as a Virtual Front Desk Agent located in Surat. The Virtual Front Desk Agent will be responsible for managing reservations, providing guest support, handling receptionist duties, and managing check-in and check-out processes. The Virtual Front Desk Agent will also be responsible for maintaining excellent communication skills and delivering exceptional customer service. Qualifications Excellent phone etiquette, communication, and customer service skills Experience in receptionist duties, reservations, and check-in/check-out management Ability to multitask and prioritize tasks effectively Strong problem-solving and decision-making abilities Proficiency in using computer software and operating systems Attention to detail and ability to maintain accuracy in data entry Experience in the hospitality industry is a plus High school diploma or equivalent