Customer Service Advisor

As a Customer Service Advisor 2 specializing in Chat Support at BT Group, you will play a crucial role in assisting customers across various channels. Your primary responsibility will be to deliver exceptional customer value and success by leveraging your expertise in the company's solution portfolio. With some supervision, you will be involved in implementing specific Customer Service management plans and fostering value-based relationships with customers to optimize service delivery. Your daily tasks will include gathering customer information, conducting analysis, and understanding customer needs to provide valuable insights for efficient issue resolution. Additionally, you will work within established guidelines to execute tasks and contribute to the continuous improvement of customer service processes. Your proficiency in areas such as billing, communication, complaint management, and technical support will be essential in delivering top-notch service. As a member of our Customer Service team, you will be expected to demonstrate strong decision-making skills, effective problem-solving abilities, and adept stakeholder management. Your commitment to continuous improvement and inclusive leadership will be instrumental in achieving the team's objectives and vision. You will also be encouraged to exhibit a growth mindset, embrace challenges, and drive innovation for personal and organizational growth. At BT Group, we uphold high leadership standards that prioritize inclusivity, safety, and customer-centricity. By fostering a culture of trust, integrity, and accountability, we aim to deliver exceptional outcomes that benefit both our customers and the broader organization. As a forward-thinking organization, we value individuals who exhibit a growth mindset, drive commercial success, and actively contribute to building a future-ready, diverse workforce. Join us in shaping the future of customer service excellence and innovative solutions.,