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1.0 - 5.0 years
0 Lacs
haryana
On-site
As a Customer Service Advisor 2 specializing in Chat Support at BT Group, you will play a crucial role in assisting customers across various channels. Your primary responsibility will be to deliver exceptional customer value and success by leveraging your expertise in the company's solution portfolio. With some supervision, you will be involved in implementing specific Customer Service management plans and fostering value-based relationships with customers to optimize service delivery. Your daily tasks will include gathering customer information, conducting analysis, and understanding customer needs to provide valuable insights for efficient issue resolution. Additionally, you will work within established guidelines to execute tasks and contribute to the continuous improvement of customer service processes. Your proficiency in areas such as billing, communication, complaint management, and technical support will be essential in delivering top-notch service. As a member of our Customer Service team, you will be expected to demonstrate strong decision-making skills, effective problem-solving abilities, and adept stakeholder management. Your commitment to continuous improvement and inclusive leadership will be instrumental in achieving the team's objectives and vision. You will also be encouraged to exhibit a growth mindset, embrace challenges, and drive innovation for personal and organizational growth. At BT Group, we uphold high leadership standards that prioritize inclusivity, safety, and customer-centricity. By fostering a culture of trust, integrity, and accountability, we aim to deliver exceptional outcomes that benefit both our customers and the broader organization. As a forward-thinking organization, we value individuals who exhibit a growth mindset, drive commercial success, and actively contribute to building a future-ready, diverse workforce. Join us in shaping the future of customer service excellence and innovative solutions.,
Posted 1 day ago
4.0 - 8.0 years
0 Lacs
noida, uttar pradesh
On-site
As a Key Account Manager/Sr. Key Account Manager at The Kite Flyers located in Noida (Sector 96), you will be an integral part of our team that serves as a brands launchpad. We are a dynamic and full-service 360 agency dedicated to transforming ideas into impactful marketing strategies. Your role will be pivotal in bridging the gap between creativity and flawless execution. You are a unique blend of a client whisperer, campaign expert, and strategic thinker. Your ability to not only understand and impress clients but also align and motivate internal teams sets you apart. Your focus is not just on managing accounts but on nurturing and expanding them. In this role, you will take charge of client relationship management by being the primary point of contact, building trust, and ensuring consistent delivery. Collaborating closely with creative, digital, and strategy teams, you will bring client ideas to life within set timelines and budgets. Your skill in translating client briefs into actionable plans will guide the process to successful project completion. Your 4-6 years of experience in client servicing within a digital/creative/marketing agency will be valuable. Strong communication and presentation skills, the ability to handle multiple accounts efficiently, an eye for detail, strategic mindset, and a genuine passion for marketing are essential qualities. Your proven track record in executing integrated campaigns across various channels will be an asset. Joining The Kite Flyers means working in a dynamic environment where every day presents new challenges and opportunities. You will collaborate on innovative projects with top creative talents and work with renowned brands. Our emphasis on ownership, speed, and originality ensures a fulfilling and enjoyable work experience. If you are ready to take your career to the next level and be part of a team that values creativity, ownership, and fun, we look forward to having you on board. This is a full-time, permanent position with benefits such as leave encashment, paid sick time, and a performance bonus. The work schedule is during day shifts, fixed shifts, Monday to Friday, at our office in Noida.,
Posted 1 day ago
3.0 - 7.0 years
0 Lacs
maharashtra
On-site
You should possess a variety of skills and competencies to excel in this role. Some of the key skills required include: - Adaptability - Analytical Thinking - Attentiveness - Business Acumen - Business Case Development - Business Transformation - Business Understanding - Client Centricity - Coaching - Collaboration - Commercial Awareness - CxO Conversations - Data Analysis - Data Visualization - Data-Driven Decision-Making - Dealing with Ambiguity - Decision-Making - Digital Mindset - English Fluency - Entrepreneurial Mindset - Excel - Growth Mindset - Influencing - Knowledge Management - Meeting Management - Negotiation - Organizational Strategy - Power BI - PowerPoint - Project Management - Relationship-Building - Stakeholder Management - Storytelling - Strategic Thinking - Teamwork - Time Management - Verbal Communication - Written Communication These skills will be essential for success in this position, and your proficiency in them will contribute to the overall effectiveness of your work.,
Posted 1 day ago
5.0 - 9.0 years
0 Lacs
delhi
On-site
The Health, Safety & Environment Manager plays a crucial role in overseeing various technical, strategic, and administrative activities within the HSE function. Your primary responsibility will be ensuring regulatory HSE compliance, developing HSE systems, processes, and programs, and ultimately contributing to operational excellence while prioritizing the safety of employees and communities. You will lead teams in implementing global HSE policies and aligning them with the broader organizational strategy. This includes developing and maintaining local operating procedures that meet both the Group's HSE Integrated Management System requirements and local laws. Additionally, you will manage initiatives aimed at continuous improvement in HSE practices and operational compliance. As the Health, Safety & Environment Manager, you will spearhead the development of management information reports to meet the expectations of the global Risk, Business Assurance, and Compliance management team. You will also ensure that stakeholders adhere to robust processes exceeding minimum legal HSE requirements and establish an HSE assurance program for monitoring legal compliance. Building partnerships and fostering relationships within the function and across various stakeholders will be crucial in achieving objectives and promoting high standards of HSE. You will also coordinate with third parties, including enforcement agencies, clients, and customers, to reduce risks and enhance the Group's HSE reputation. Furthermore, you will lead activities to profile risks across all Group locations, driving HSE compliance monitoring and assurance programs. Continuous development and sharing of knowledge on emerging HSE trends, coaching talent, and enhancing team capabilities will be key aspects of your role. Implementing process improvements within the HSE function and ensuring performance through upskilling, development, and recruitment will also be part of your responsibilities. In terms of required skills, you should possess expertise in areas such as Occupational Health, Safety and Environmental Risk Management, Behavioural Safety, Communication, Root Cause Analysis, Continuous Improvement, Change Management, and Health & Safety. Additionally, skills in Data Analysis, Business Process Improvement, Project/Programme Management, Policy Design, Incident Management, Talent Management, Decision Making, and Inclusive Leadership will be essential for success in this role. The Health, Safety & Environment Manager is expected to embody leadership standards that focus on inclusivity, safety, accountability, customer-centricity, commercial acumen, growth mindset, and building future-ready teams. This role is based at 38 Nehru Place, New Delhi, India.,
Posted 3 days ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
The Portfolio Development Executive for LCS Teamcenter PLM at Siemens Digital Industries Software plays a crucial role in driving the growth of the Lifecycle Partnership Solution (LCS) Teamcenter PLM portfolio. As a part of the Software Sales team, you will be responsible for identifying target markets, developing effective go-to-market strategies, and implementing initiatives to accelerate software adoption. Your role involves collaborating with Sales and PreSales teams to guide the planning, execution, and measurement of portfolio development activities. You will be instrumental in crafting and executing the Country portfolio plan, aligning focus areas with Sales Management, and addressing potential challenges with customized solutions. Acting as the main point of contact for Sales and Partner teams, you will share insights, provide feedback on campaigns, and drive continuous improvements. Key Responsibilities: - Defining business needs and creating compelling value propositions. - Developing strategic roadmaps and engaging with senior executives, including the C-suite. - Leading cross-functional initiatives in collaboration with Sales, Marketing, and Industry teams. - Driving digitalization campaigns to align Siemens technology with customer needs and deliver impactful results. - Focusing on encouraging suspect opportunities, working closely with sales teams to mature them and pass them on for further engagement. Required Skills and Experience: - Minimum 5 years of experience in sales, business development, or presales with a strong understanding of PLM technology. - Experience in developing strategies at both account and industry levels. - Proven track record of being a trusted advisor and engaging with customers at various organizational levels. - Strong understanding of PLM, MES, and ERP integration. - Expertise in working with technical and managerial collaborators to achieve results. The essential activities of the role include Suspect Opportunity Identification and Progression, Opportunity Expansion Support, Reporting & Tracking, Enablement and Mentoring, and Partner Collaboration. You will also be required to maintain the integrity of Siemens, uphold compliance and quality requirements, and undertake any other reasonable duties as needed. As a Portfolio Development Executive, you will work on approximately 80% new business and 20% expand business across multiple Industry domains. Establishing and maintaining effective relationships with Account Orchestrators and senior management-level customer relationships will be key to your success. Siemens is committed to diversity and equality, encouraging applications that reflect the communities we work in. Join our team of over 377,000 minds dedicated to building the future, one day at a time. Shape tomorrow with us and enjoy a comprehensive reward package including competitive salary, bonus scheme, generous holiday allowance, pension, private healthcare, and support for remote work.,
Posted 4 days ago
3.0 - 7.0 years
0 Lacs
haryana
On-site
The Financial Planning & Analysis Analyst plays a crucial role in executing financial analysis to support Group/Business Unit activities. You will be responsible for maintaining the integrity and effectiveness of accounting and reporting in alignment with best practice corporate governance. Your primary focus will be on ensuring effective risk mitigation to support Group business objectives. Your key responsibilities will include providing finance analysis and input to support the Group and/or Unit activities. You will execute a range of financial analysis, prepare reports, and engage in other finance activities to support Business Area/Unit finance priorities. It will be essential to deliver forecasts and budgets in line with best practices and the broader business context, utilizing appropriate numerical and statistical techniques. Furthermore, you will be expected to analyze and summarize financial data into concise reports that comply with standards and procedures. Identifying data issues affecting productivity or compliance and supporting all financial reporting cycles with relevant and accurate information will be crucial. You will also play a vital role in supporting the identification and management of risk through regular assessment and diligent execution of controls and mitigations. In addition, you will support in the implementation of ways to improve working processes within your area of responsibility. Keeping abreast of emerging trends and changes in financial planning principles and practices will be essential. Sharing this knowledge with team members and contributing to continuous improvement efforts will also be part of your role. Key Skills required for this role: - Management Reporting - Financial Accounting - Financial Controls, Compliance & Risk - Statutory & External Financial Reporting - Forecasting, Planning & Budgeting - Risk & Assurance - Finance Data, Processes & Systems - Financial & Data Analysis & Insight - Decision Making - Growth Mindset - Inclusive Leadership Our leadership standards encompass: - Leading inclusively and Safely - Owning outcomes - Delivering for the customer - Commercially savvy - Growth mindset - Building for the future Location: Building No 14, Sector 24 & 25A, Gurugram, India,
Posted 4 days ago
2.0 - 6.0 years
0 Lacs
haryana
On-site
Growth Valley Community (GVC) is dedicated to revolutionizing education by empowering children for life. Our mission involves equipping students with practical skills, global exposure, and mentorship from industry experts to help them realize their full potential. As a rapidly expanding early-stage startup, we are developing a worldwide platform that fosters the next generation of leaders, innovators, and entrepreneurs. As an Enrollment Counselor at GVC, you will play a crucial role in connecting potential students with our programs, guiding them through the enrollment process, and ensuring their seamless integration into the GVC community. Working closely with parents and students, you will grasp their aspirations and align them with the distinctive opportunities we provide. Your responsibilities will include engaging with prospective students and parents to facilitate the enrollment process smoothly, understanding each family's needs and presenting GVC's offerings as the ideal solution for their child's growth. Building strong relationships based on trust with students and parents is vital, fostering a sense of belonging within the GVC community. Effective communication with all stakeholders, timely data management using CRM tools, and collaboration with marketing and program teams are also key aspects of this role. We are looking for individuals who are deeply passionate about education and dedicated to enhancing students" lives and helping them achieve their full potential. Candidates should possess proven consultative sales skills, excellent communication abilities, organizational proficiency, adaptability to a fast-paced startup environment, and a growth mindset eager to learn and contribute to a team making a global impact. Joining GVC means becoming part of a movement that is reshaping the future of education. You will have the opportunity to make a meaningful impact by assisting students in unleashing their potential and guiding them toward lifelong success. In a collaborative environment alongside a team that values innovation, creativity, and growth, you will have access to unlimited growth potential with incentives and professional development opportunities. If you are enthusiastic about education and eager to make a significant difference, we encourage you to apply by sending your resume and a brief cover letter explaining why you are a perfect fit for this role to sam@growthvalleycommunity.com.,
Posted 4 days ago
10.0 - 14.0 years
0 Lacs
kochi, kerala
On-site
Tamcherry - Zaportiv delivers tailored solutions to customers based on their requirements. The company has mature processes, flexible delivery models, effective project management, technology expertise, and domain knowledge to provide top-notch delivery. Tamcherry boasts a team of seasoned professionals who can support business growth effectively. This is a full-time on-site role for a Product Manager - SAAS at one of the leading MNC in Kochi. As a Product Manager, you will be responsible for managing the product lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with the development team. You will play a pivotal role in growing products and services in alignment with strategic goals. Collaboration with product managers, designers, engineers, and business stakeholders will be essential to create innovative capabilities across industry-leading HR applications and services. Additionally, you will carry strategic responsibility for a defined area of HR and Employee Self-Service products while providing collaborative support for others. Your responsibilities will include product discovery, where you will develop and own the product vision, strategy, and roadmap. Working closely with Product and Product Design teams, you will ensure that the right problems are being solved effectively. Product prioritization will be vital as you turn the product vision into actionable items by driving backlog validated by customer insight. You will also act as a product owner within the scrum team to ensure on-time delivery meeting customer needs. Monitoring product performance, identifying improvement opportunities, and providing support to business stakeholders and customers to realize the product's value will be part of your product in-life responsibilities. People management will also be key as you coach, mentor, and manage a team of Product Managers, setting clear objectives and providing regular feedback. As a successful candidate, you should have at least 10 years of experience as a Group/Lead/Senior Product Manager, with 5+ years of people management experience. Experience in working within a global matrix western-based organization, end-to-end product management cycle, agile methodology, and scrum team as a product owner is required. Excellent communication and collaboration skills with senior stakeholders, a passion for solving customer needs, strategic thinking, creativity, relationship-building abilities, and persistence are essential. Additionally, having a growth mindset, curiosity to learn new products, and the ability to pivot between high-level product strategy and detailed development team discussions are important. Bonus points will be awarded for experience in HR software or services, data analysis skills, and Scrum Certification.,
Posted 4 days ago
3.0 - 7.0 years
0 Lacs
haryana
On-site
As a Customer Solutions Design Analyst, you play a crucial role in creating end-to-end technical designs and solutions that align with customer requirements. Your responsibilities include capturing customer technical needs, translating them into solution designs following standard methodologies, and contributing to statement of work creation for customer engagements. Your role involves reviewing new developments and existing products, assisting in customer migration planning, and providing support for change management processes through impact assessments and design documentation updates. You will collaborate with various stakeholders throughout the project lifecycle to determine optimal solution designs for customers. Troubleshooting, business strategy, presenting/demonstrating, requirements analysis, root cause analysis, and negotiation are among the essential skills required for this role. Your ability to gather requirements, exhibit commercial acumen, perform business analysis, and design solutions will be essential. Moreover, your role will involve technology migration, proposal development, solution architecture, and decision-making. Emphasizing a growth mindset and inclusive leadership, you will work towards improving working processes within the customer solution design domain. Upholding our leadership standards, you will inspire trust, take decisions that benefit the organization, execute priorities that add value to customers, and demonstrate a strong commercial focus with an external perspective. In summary, as a Customer Solutions Design Analyst, your role is integral to designing technical solutions that meet customer needs, ensuring adherence to architectural principles, and contributing to the continuous improvement of processes within the customer solution design area. Your skills in troubleshooting, business analysis, solution design, and leadership will be key in driving success in this role.,
Posted 4 days ago
10.0 - 14.0 years
0 Lacs
hyderabad, telangana
On-site
Job Description Our division recruits, develops and rewards the people of Goldman Sachs. Our teams advise, design and implement strategies, processes and technologies that help our people advance professionally, drive productivity and help the firm and our clients achieve superior results. We look for individuals with strong problem solving and analytical skills, innovative thinking and intellectual curiosity who want to make an impact on the success of the firms most valuable asset, our people. The Learning and Development team in HCM oversees learning initiatives and programming for the firm. We educate our people on our culture, develop new and experienced managers and leaders, build the skills for creating and inclusive environment, orient new hires, help people design their career paths, and provide opportunities for technical skill development. How You Will Fulfill Your Potential Contribute to shaping the regions overall learning strategy, with a key focus on Hyderabad as our newest location in India Design, develop, and deliver strategic, innovative, and practical learning-based interventions and solutions that address client needs in a dynamic and rapidly changing environment Research on the latest learning approaches/tools to be utilized in programs to enhance learning experiences Strong collaborator to partner with colleagues, regionally and across the globe to effectively engage in a global matrix setup Be clear and impactful in communication, specifically as a training facilitator Serve as a core team member for a variety of initiatives like campus hire orientation and take a hands-on approach with project management. Basic Qualifications, Skills & Experience We Are Looking For Bachelor degree required Minimum 10 - 14 years experience Excellent project management and execution skills; strong detail orientation; strong analytical skills Ability to function well as part of a global team in a fast-paced environment that demands creativity, energy and excellence Problem solver with ability to diagnose problems and develop innovative approaches to deliver learning solutions Excellent communication skills, written and oral, experience in formal / informal presentation and facilitation Demonstrated ability to network, build relationships and demonstrated client service focus Experience and expertise designing learning offerings e.g. workshops Strong commercial orientation and good understanding of the firms business. A strong growth mindset and consistent focus on self-improvement About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. Were committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html The Goldman Sachs Group, Inc., 2023. All rights reserved. ,
Posted 6 days ago
3.0 - 7.0 years
0 Lacs
delhi
On-site
Why this job matters The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals. What Youll Be Doing 1 - Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components. 2 - Assists the implementation of enhanced network technology that aligns to customers" strategic direction for enterprise and remote site connectivity. 3 - Follows standards for global network infrastructure, including wireless, LAN and SD-WAN networks and connectivity. Supports the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software. Executes engineering efforts to ensue currency and supportability of networking technology. Collates data, reports and information supporting technology lifecycle planning, including contributing to the development of the technology roadmaps and Network Health Assessments. Organises material and data for documentation, knowledge transfer and training to successfully land new solutions into the support organisation. Undertakes activities that contribute to the implementation of core and cloud infrastructure security to manage risks and exposure. Supports in the implementation of ways to improve working processes within Network Engineering. The Skills Youll Need Troubleshooting Customer Service Escalation Management Continuous Improvement Health & Safety Network Delivery Network Security Network Testing Network Configuration Technical Documentation Network Integration Network Implementation Requirements Management Incident Management Event Planning Decision Making Growth Mindset Inclusive Leadership Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.,
Posted 6 days ago
3.0 - 7.0 years
0 Lacs
haryana
On-site
As a Network Engineering Professional, you play a crucial role in supporting the delivery of engineering activities that meet client technical requirements. By deploying optimal networking and connectivity solutions, you enable clients and the enterprise to achieve their operational and business goals. Your responsibilities include supporting routine daily activities such as system design, testing, maintenance, and ongoing support of all network infrastructure components. You will also assist in implementing enhanced network technology aligned with customers" strategic direction for enterprise and remote site connectivity. Following standards for global network infrastructure, including wireless, LAN, and SD-WAN networks and connectivity, is essential. Additionally, you will support the installation, testing, and setup of new network hardware, both physical and virtual, such as firewalls, routers, switching, and monitoring hardware and software. Your role involves executing engineering efforts to ensure the currency and supportability of networking technology. Collating data, reports, and information for technology lifecycle planning, contributing to the development of technology roadmaps, and Network Health Assessments are part of your duties. You will organize material and data for documentation, knowledge transfer, and training to successfully implement new solutions into the support organization. Furthermore, you will contribute to the implementation of core and cloud infrastructure security measures to manage risks and exposure, as well as support in improving working processes within Network Engineering. In terms of skills, you should possess expertise in troubleshooting, customer service, escalation management, continuous improvement, health & safety, network delivery, network security, network testing, network configuration, technical documentation, network integration, network implementation, requirements management, incident management, event planning, decision making, growth mindset, and inclusive leadership. Our leadership standards focus on inclusivity, safety, owning outcomes, delivering for the customer, being commercially savvy, having a growth mindset, and building for the future. Located in Gurugram, India, you will work at 25A DLF City Phase-III.,
Posted 6 days ago
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