421 Escalation Management Jobs

Job description Job Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts. About the team The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! What You will Do As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference. What You will bring 1 Year to 3 Years of relevant customer service experience Excellent written and verbal communication skills Able to interact professionally with customers. Ability to manage multiple tasks simultaneously. Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction. Adhere to quality, compliance guidelines and SLAs Must type a minimum of 25 WPM Proficient with Microsoft Office programs (Outlook, Word) Successful completion of mandatory training Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. Any graduation About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity expert's and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone isand feelsincluded, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, were able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate. Equal Opportunity Employer Walmart, Inc., is an Equal Opportunities Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being inclusive of all people.

Lead customer support team, ensuring timely resolution of customer queries & complaints & driving customer satisfaction. Responsibilities include team, process improvement & collaborating with other departments to enhance overall customer experience.

• Execution Excellence: Drive day-to-day execution of central operations, ensuring <0.01% breach in SLAs across all pharma delivery pipelines. • Program Management: Design and execute operational playbooks for scaling, cost control, compliance,

About Sectona Sectona is a Privileged Access Management company that helps enterprises mitigate risk of targeted attacks to privileged accounts spread across data centers and cloud. It provides modern infrastructure access layer for new age workforce to build, confidently access and operate a faster, more secure technology environment. Sectona delivers a single stack integrated Security Platform which hosts multiple solutions, such as, Privilege Access Management (PAM), Privilege Access Governance (PAG), DevOps Secret Management (DSM) and Endpoint Privilege Management (EPM) for securing dynamic workforce access across on-premises or cloud workloads, endpoints and machine to machine communication. Sectona works with diverse set of customers from 25+ countries with focus on India, Middle East, Africa, South East Asia, Europe and UK. For more information, visit www.sectona.com and follow @sectona1 on X or @Sectona on LinkedIn What you will do for Sectona The Support Engineer is a seasoned professional who understands challenges faced by organizations in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for you. Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Sectona products. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible. Collect information and document bugs with Engineering for product issues that are impacting customers. Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread. Create process or troubleshooting documentation in the support knowledge base. Skills and Experience you require B.Sc (CS)/ B.Sc. (IT)/ IT Diploma • 3- 5 years experience of Support Engineering/ Customer Support/ Technical support/ System administration or related customer facing role. Freshers are encouraged to apply. Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS. Experience with VMWare virtual environments, AWS Cloud Services or Microsoft Azure Platforms is preferred. Advanced troubleshooting & technical escalation management. Implement, Operate and provide L2 Support for PAM solutions. Demonstrate an understanding of risk management, security policies and controls, user account life-cycle management and role-based access. Ability to learn new technologies quickly. Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.) Ability to work independently with little direct supervision and as a part of a team. Ability to remain calm, composed and articulate when dealing with tough customer situations. We will only be considering candidates based in Mumbai for this role.

Job Summary: To manage and impact improvement in the Affluent Clients. Service parameters and the delivery of client experience so that Affluent Banking becomes a benchmark in customer service for premium banking customers in the industry. Responsibility Areas: Support in managing all Private Bank sales and service activities for the assigned region Provide complete and comprehensive information to customers on products, services and ensure best services are provided to them Analyze clients cash, capital, and investment needs Monitor the performance of client accounts and suggest ways to improve returns Ensuring appropriate control framework is in place and operations risk are properly managed Automating key activities of the business to gain efficiency in delivery Streamlining of the digitization activities in the process Assure adherence to the guidelines set by the bank Ensure bank meets the audit, compliance regulatory requirements Gather latest Market intelligence and track benchmark against best practices in competitor bank Manage and improve the customer journey and partner experience to differentiate the bank from competition Evaluate the feasibility of Digital enablement from offering, channel process point of view and ensure its implementation to improve overall operational efficiency Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer Preferred Skill Set : Prior experience in managing Service Delivery and client experience agendas roles at a level of geographic zone / pan-India central role Will bring a mix of business acumen and Service orientation to be able to create service excellence as a culture with a view to enhance business value Excellent communication, analytical & reviewing skills Inter-personal coordination & Team Player Previous exposure to CRM systems and Finacle is a critical skill. Excellent ability to use Excel and PowerPoint

Equity Derivatives Trade Validation VP is accountable for the delivery of the EQD Derivatives Trade Support Activities within the OTC & LD Trade Validation team which processes any OTC & LD Transaction for which terms & conditions are negotiated, with the mandate to ensure that it is correctly represented in the booking system, consistent with the sale and allocated if necessary. They will also ensure that the transaction is correctly feeding FO to BO booking systems Controls and/or processes trade capture in FO/MO/BO systems. Monitors and processes trade events. Investigates on trade feeds, confirmations and payments in case of requests raised by other Operation teams. Responsibilities Perimeter mandate: Booking validation of EQD trades at inception and during their lifecycle. Amendments responsibility as per the Amend & Cancel policy Implementation of transversal controls complying with new Regulatory constraints Implementation of transversal controls on booking for derivatives and process improvements Definition and implementation of remediation plan following potential incidents Contribution and implementation of transformation projects Build strong association with Desk Head, Client Representatives, Sales. Liaison with Associated teams within the Service Control utility to help resolve trade related Fobo breaks. Liaison with Global Operations lead to drive product strategy, work with Front to back teams to eliminate manual work and increase STP Controls & Oversight Design and align process and organization so it is globally consistent Ensure procedures are updated regularly Ensure proper segregation of duties and level of controls across Trade Validation teams Monitor global production of EQD Trade Validation activity Help to define and implement improved weekly KPIs and KRIS which are globally consistent for the EQD Perimeter showing volume, capacity, STP rate, breakdown by top client including Primary, secondary, associated life cycle events and any reconciliations with defined thresholds. Provide weekly commentary and analysis on KPIs and KRIs vs Thresholds. Ensure OPC / Risk-ORC reporting is effected thoughtfully and comprehensively Follow up on any audit finding and implement corrective action as necessary Ensure the Control framework is properly implemented for Trade Validation Derivatives activities, promoting awareness and following implementation and sign-off of RCSAs and controls reviews by the team managers Being escalation point of contact toward the business Responsible of the global level of service delivered Build a strong control framework and ensuring strict adherence to controls Build SME Framework within the teams & minimum 3x3 model for all activities Effective escalation management and Control mindset Work with support teams : BCM team to devise resiliency strategy , Risk team to test the controls and build a strong control framework Technical & Behavioral Competencies Knowledge in OTC EQD Derivative Products Deep knowledge of Middle Office Support functions Able to work under pressure Possess great team spirit but yet can work independently, and is able to train her/his teammates Confident and possess good communication and interpersonal skills Project management skills Specific Qualifications (if required) NA Skills Referential Behavioural Skills : Decision Making Attention to detail / rigor Organizational skills Ability to collaborate / Teamwork Transversal Skills: Analytical Ability Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop and leverage networks Ability to manage a project Education Level: Master Degree or equivalent Experience Level At least 15 years

Job Description About Businessline/Function : Product Control is part of COCE (Client Operating Centre of Excellence), performing multiple Middle Office functions. Product Control have 6 verticals - P&L and Valuation Controls, OTC Trade Validation, Securities Trade Validation & Documentation, OTC Documentation, Trading & Portfolio Control and Position Management. Team works very closely with Trading, Sales, Business Managers and various FtB teams like Back Office, Regional Finance and COO community Job Title: Manager ALMT Middle Office Date: 2025 Department: COCE Product Control Location: Mumbai Business Line / Function: COCE Product Control Reports to: (Direct) Team lead Grade: (if applicable) NA (Functional) Number of Direct Reports: NA Directorship / Registration: NA Responsibilities 1 Trade Capture Monitoring and Trade Lifecycle Management: # The ALM Middle-Officer manages the trade processing and the Amend/Cancel Ensure proper representation and integration in a timely manner of transactions in the booking systems (Sekoian-Kondor+, FXO, Calypso and Murex) Validate the trades in the booking systems (Murex, Calypso) Book events related to the trade life cycle in Sekoian and Kondor upon prior request from FO: fixing, amend & cancel, buy back, calls, credit events And ensure events/trades have been properly interfaced to FXO, Murex, Calypso Back Office and accounting systems Ensure that documentation is regularly reviewed, updated and is in line with the rules defined in the Group Guidelines. 2 Controls & Reporting: # Perform standardized and specific controls as per control plan and upon agreed schedule # Provide standardized and specific reports as per requirement and upon agreed schedule Carry out discrepancy analysis or investigate any breaks raised by other teams: Position Control Analysis (PCA), Intra-group reconciliations, Accounting Control Investigations, PnL, Finance Contribute to dashboards, produce Key Performance Indicators for FO and management Answer specific ad-hoc reporting requests. Certifies that controls have been duly performed via ORUS certification. Escalate to the management and /or permanent control areas where operational risks have been identified, any fraud or breaches detected in the procedures or breaches to existing controls, and propose corrective actions and relevant remediation plans. 3 Share Expertise Offer consulting on new booking schemes taking into consideration all impacts. Process reengineering: improve & reduce manual processes. Technical & Behavioral Competencies TECHNICAL SKILLS Strong knowledge of the FO to BO operational workflow Good knowledge in financial products BEHAVIOURAL Excellent communication skills, Results-oriented & client focus Strongly committed Good team player, Collaborative mind-set Analytical skills Strong analytical/problem solving mind-set Experience Required Minimum of 3 year experience Skills Referential Behavioural Skills : Ability to deliver / Results driven Ability to collaborate / Teamwork Communication skills - oral & written Ability to share / pass on knowledge Transversal Skills: Ability to understand, explain and support change Analytical Ability Ability to develop others & improve their skills Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level : At least 3 years Other/Specific Qualifications (if required): NA

RTM-Client Service Officer acts as a single point of contact for managing all Deutsche Bank custody Clients for the Security Services (SES) business. The scope of the role includes Settlements, Corporate Actions, Income, Reporting, Tax, and Account administration across the EMEA region. Your key responsibilities Provide support to clients on all day-to-day service, transactional, and client management-related queries, applying the highest standards, primarily for Securities Services clients across regions. Support with account opening, maintenance, and closure for various regions in EMEA. Ensure smooth onboarding and offboarding of clients. Prepare and review Newsflash communication to all clients. Participate in Service Level Agreement (SLA) preparation and reviews with clients. Participate in client calls with the Sales Team. Manage escalations with Network Teams of clients. Manage and participate in due diligence visits or calls across EMEA regions. Identify the need for client visits, initiate them, and participate where necessary. Handle and resolve client complaints. Knowledge of invoice and fee proposal preparation for clients. Conduct regular bi-weekly/monthly client meetings to identify growth opportunities in new markets. Participate in technology projects for SES business. Review and manage client documentation. Work closely with the client management team to ensure client satisfaction. Contribute to continuous improvement activities leading to operational efficiencies. Your skills and experience German Language proficiency is a must (C1 level). Minimum of 5 to 8 years of client services/client-facing experience overall, with at least 1 year in the Securities Services business covering Custody & Clearing, Fund Services. Excellent communication and interpersonal skills, and a strong team player. Knowledge of client setup and service agreements, including respective terms and conditions. Knowledge of markets and settlement practices across European markets. Understanding of securities operation products such as OTC settlement, CCP and Xetra settlement, auto-borrowing, etc. Prompt response to client and network escalations. Fluency in English and German (written and verbal); other languages a plus. Prompt communication and escalation of difficult and risk-laden client complaints. Adherence to internal control, reporting, and compliance guidelines. Willingness to cooperate across teams and departments (open-door policy). Realistic priority-setting considering the overall scope of tasks. Efficient, structured, independent, and autonomous working style.

Role & responsibilities * Set store sales plans and quotas aligned with business objectives. * Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. * Implement production, productivity, quality, and customer service standards. * Recommend product lines and ensure appropriate merchandise mix. * Drive sales, margin, shrink control, inventory management and cost optimization. * Manage commercials and statutory compliance. * Manage performance and foster teamwork among store staff. * Identify and develop talent for critical positions. * Address customer feedback to improve service and processes. * Stay updated on competition and manage customer escalations. * Drive local events and promotions as per marketing calendar. * Promote a "Customer Obsessed Culture" to prioritize customer centricity.

Job Responsibilities would be as below: End-to-end management of the Accounts Receivable (AR) process, including generation of customer invoices, credit notes, and debit notes. Raise client invoices strictly as per approved contracts and instructions from the Business Unit (BU). Initiate immediate and consistent follow-ups with clients post-invoicing to ensure timely fund transfers. Track and manage outstanding receivables through daily follow-ups via phone calls, emails, and virtual meetings. Maintain a detailed receivables ageing report, analyze overdue accounts, and escalate delays in line with company policy. Monitor all receivables against the agreed contract terms and flag any financial irregularities, delays, or discrepancies. Ensure contractual adherence in all billing-related communication and collections. Coordinate with internal teams to resolve any documentation or client-side concerns affecting payment flow. Escalate non-payment or breach of payment terms to senior leadership with documented support. Provide weekly and monthly updates to the Finance team and management on receivables status. Travel to client sites when required to facilitate reconciliation or expedite collections. Utilize ERP or accounting software (e.g., Tally, SAP, Zoho Books, QuickBooks) for transaction posting, reporting, and compliance tracking. Candidate Profile: Bachelors or Masters degree in Commerce, Accounting, or Finance 58 years of hands-on experience in collections and receivables management Proven ability to drive collections independently, with minimal supervision Strong understanding of invoicing, client contracts, and revenue recognition Proficiency in accounting tools. Excellent communication and negotiation skills for interacting with clients Working knowledge of GST, TDS, and client-side billing procedures High attention to detail and a proactive approach in monitoring receivables Excel proficiency (VLOOKUP, pivot tables, aging reports, trackers, etc.)

About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank About the Role The role holder is responsible for training and knowledge development for RPMG staff and call centers. It ensures smooth management of Customer Escalation Management, call quality management for the Collections Call Centers and conducts reviews and audits for process and system improvement used by the team. Key Responsibilities Identify and publish training and development needs Ensure improvement in work efficiencies and streamline processes Arrange classroom based training for employees with focus on developing their product knowledge and processes along with behavioral training solutions and track performance impact Transition of Collection Call Center by ensuring all technical know-how of MIS/ Infrastructure / manpower is in order Review and develop existing processes pertaining to training manuals and quality processes and suggest improvements each quarter along with new initiatives Conduct call calibrations for all centers each month and ensure that the variance achieved is not greater 5 % at all times. Manage the actioning of Escalated complaints from Nodal team, BO team, MD and Senior Management and Achieve a 95% closure of cases within TAT at all times Qualifications Optimal qualification for success on the job is: Graduation/ Post-Graduation from a recognized institute Role Proficiencies: For successful execution of the job, the candidate should possess the following: Good communication (both verbal and written) skill in both English and the local language. Ability to manage multiple stakeholders.

Greeting customers, Job card opening, Interaction with Customers, customer Complaint handling, Reports

Hi, Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune. We are looking for candidates with 3+ years of experience in service desk. Job Description: Experience in L1 and L2 support. Worked in service request, incident management & escalation management. Troubleshooting experience in AD, DNS, LAN & basic windows application. Comfortable with rotational shifts. Interested candidates for above position kindly share your CVs on sneh.ne@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location : NOTE: Immediate to max 30 days notice period candidates are preferred.

Job Purpose This position has key responsibility for managing and creating Colo infrastructure -UPS power ,cooling ,racks ,Cages ,Cross connect & inter-rack cabling and extending iBMS services for standard and custom-build datacenter customer orders Key Responsibilities To work with sales & pre-sales team for the on-going sales order and mapping rack and power capacities and support for closing feasibility /RFP request Mapping of available rack layout, UPS capacities, PDU breakers etc for the on-going sales order and requirement at both pre-sales and post sales stages The person would be responsible forthe colo service provisioning activities that includes physical installation ofracks , rack and stack of devices , rack PDUs , camera in aisles , additional access control a cage doors , built cages for custom-built setup and suites , aisle containment in coordination with internal team and suppliers Track and monitor provisioning activities at site , implement any design or custom-build requirement in coordination with internal operation /sales / engineering team Support for establishing structured cabling for copper and fiber, aligning the overhead trays for optimum cable length , building fiber guide solution and cross connect cabling across floors and MMRs . He/ She will be primary contact point for clients, vendors and internal team during COLO projection initiation till completion and handover stagesi.e from sales-order cycle to delivery sign-off and billing initiation for on-going orders . Maintain and communicates comprehensive project documentation, including plans and schedules etc Tracking of used and saleable datacenter capacities - power , cooling and rack capacities across the building Manages available Capex including initiating procurement activities using SAP and such application Track and monitor project expenses and customer acquisition cost and ensures cost control measures are in place Understand and proactively act on changes during the on-going sales order to contain overall delivery turnaround time . Manage vendor and contractor relationships, ensuring deliverables are met according to contract terms. Oversee and review vendor and contractor performance during and after project handover . Ensure all provisioning and project activities are aligned to local standards ,rules , norms and following EHS and safety guidelines Relevant Experience About 8-10 Years of relevant experience in datacenter and similar industry Strong COLO project management skills, including experience with such large and complex project handing MEP and physical infrastructure Experience in provisioning datacenter services & passive infrastructure e.g servers , routers , fiber patch panels , Cat-6 and SM , MM type fiber cabling etc Ability to plan , execute , manage budgets and resources effectively. Experience with large-scale data center builds or major upgrades. Ability to work in a fast-paced and dynamic environment. Able to coordinate and work with diverse internal and external team Ability to work extended hours as may be needed to meet project deadlines. Excellent organizational and multitasking abilities. Basic understanding and knowledge of datacentre infrastructure e.g UPS , transformers , DG , PDUs and other electrical and mechanical system and their functionality . Knowledge of data center security system e.g access control system , access readers , biometric system , CCTV , WLD ,and intrusion detection system etc . Must have basic knowledge of network and topologies e.g fiber, copper , LAN & WAN , meet-me-rooms etc Practical experience installing and integrating new facility component e.g access control devices, camera , access cards and other such security appliances Practical experience on installation of rack , power cables , sockets , trays , cold /hot aisle containment and other passive components of datacenter Communication and presentation skills Knowledge of MS-office , email ( outlook ) Well-versed in creating MIS and dashboard Educational Qualifications Bachelors degree in Engineering B,E/B-Tech/ Information Technology or in electricals Advanced degrees or certifications (e.g., CDCP ,PMP, Prince ) are a plus.

Job Title: Design Manager Experience Required: 8+ years (Minimum 2 years as a Design Manager) Location: JP Nagar Job Type: Full-Time About Us: At Chattels Design LLP, we go beyond designing interiors to curate immersive experiences. Since 2019, we have delivered over 1500+ beautifully designed homes across Bangalore, specializing in personalizing spaces to reflect individual lifestyles, personalities, and aspirations. Our design philosophy embodies contemporary minimalism, luxurious elegance, functionality, innovation, and meticulous attention to detail. With branches in Whitefield ,Jakkur and JP Nagar, we provide a seamless, end-to-end interior journey, from conceptual planning and material selection to custom manufacturing, premium furniture, and elegant furnishings. Led by our Founder & CEO, Ms. Itisha Jalan, we are driven by passion, precision, and purpose, crafting homes that are visually stunning and thoughtfully designed for everyday living. Job Summary: We are looking for a dynamic and experienced Design Manager to lead our creative team in a fast-paced, startup-like environment. This role demands a self-starter who thrives in a collaborative and agile culture. The ideal candidate will bring strong leadership, exceptional design knowledge, and the ability to manage escalations with confidence. Youll be expected to take initiative, drive innovation, and help shape the design direction of the organization as we scale. Key Responsibilities: Lead, mentor and manage a team of interior designers to ensure timely and high-quality project delivery. Oversee the design process from concept to execution, ensuring alignment with client requirements, budget and timelines. Review and provide direction on design presentations, drawings, material selections, and technical documentation. Collaborate closely with project managers, clients, and vendors to ensure smooth execution and communication. Handle escalations and resolve design-related challenges with effective decision-making. Maintain a high standard of design quality and ensure adherence to company and industry standards. Stay updated with industry trends, materials, and technologies to bring innovation into projects. Conduct regular team meetings, trainings, performance evaluations, and design reviews to encourage continuous improvement. Requirements: Bachelors/Masters degree in Interior Design, Architecture, or a related field. Minimum 8 years of experience in interior design, with at least 2 years in a managerial role leading design teams. Strong portfolio demonstrating diverse and high-quality design work across commercial, residential, or institutional projects. Excellent leadership, communication, and interpersonal skills. Proficient in design software such as AutoCAD, SketchUp, Revit, Adobe Creative Suite, etc. Ability to manage multiple projects and meet deadlines in a fast-paced environment. Strong problem-solving skills with a proactive and hands-on approach. Perks and benefits: A competitive salary with incentives Opportunities for professional growth and advancement. A creative and supportive work environment. Participation in industry events and conferences. How to Apply Interested candidates should submit their resume, a cover letter, and a portfolio of relevant work to careers@chattelsdesign.com or 6363910927.

Customer grievance handling unit Graduation Work exp: 2+ yrs Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. CTC – up to 5.50 LPA (including variables) Directly share CV on 7991936355

Team Leadership & Development: Lead, motivate, and manage a team of customer service representatives, ensuring that goals are met and performance standards are maintained. Provide ongoing coaching, feedback, and support to team members. Conduct regular one-on-one meetings and team training sessions to ensure continuous development. Foster a positive, collaborative team environment focused on customer satisfaction and high performance. Operational Oversight: Monitor daily operations to ensure smooth workflow and adherence to service level agreements (SLAs). Manage team performance metrics (e.g., response time, issue resolution time, customer satisfaction). Identify areas for process improvement and implement changes to streamline operations and enhance efficiency. Customer Experience & Problem Resolution: Handle escalated customer issues, ensuring timely and effective resolution. Ensure the team is delivering top-tier service and support in line with company standards. Analyze customer feedback to identify patterns and opportunities for improvement in service delivery. Reporting & Performance Monitoring: Prepare and deliver regular reports on team performance, highlighting achievements, challenges, and areas for improvement. Analyze key performance indicators (KPIs) and use data to drive decision-making and process improvements. Collaborate with other departments (e.g., IT, product, sales) to address any cross-functional challenges affecting customer service operations. Collaboration & Communication: Serve as a liaison between the customer service team and upper management. Ensure effective communication of company policies, updates, and goals to the team. Work with HR and other departments to recruit and onboard new team members as necessary. Qualifications: Bachelors degree in Business Administration, Management, or related field (preferred). 3+ years of experience in customer service, with at least 1-2 years in a leadership or supervisory role. Strong leadership skills with the ability to motivate, coach, and manage a team. Excellent communication and interpersonal skills. Solid understanding of customer service principles and best practices. Proven ability to analyze data and performance metrics to drive improvements. Strong problem-solving skills and the ability to handle high-pressure situations effectively. Experience with customer service software, CRM systems, and Microsoft Office Suite. Preferred Skills: Experience with managing remote or distributed teams. Knowledge of [industry-specific tools or platforms]. Experience with process improvement methodologies (e.g., Lean, Six Sigma). Working Conditions: Full-time position with standard office hours, with occasional evenings or weekends depending on the needs of the business.

Role : Assistant Manager -BHR Location : Mumbai (Malad) Shift Timings : UK Shifts (9.5 hrs shifts) ******************************************************************************************* *IMMEDIATE JOINERS ALERT!* We're looking for candidates who can *join immediately*. If you're available, please *send your CV via WhatsApp only* to: *9152808909* Please note: *No calls* will be entertained. ******************************************************************************************* Job Description: The candidate should have core experience working on Stakeholder Management, HR policies, Employee Grievances, employee engagement, End to end employee life cycle, attrition management, Hire to retire stage experience., escalation management 1-3 years of experience working as Assistant Manager in BHR. Ability to handle stakeholders and making their own decisions. Experience working in BPO industry only should have worked in a similar face paced & dynamic work environment. Prefer candidate should reside within wester line or travelable distant from Malad. The candidate should have experience managing minimum 300+ headcount. The candidate should have experience working in a people management role ( team handling experience required) Minimum of 5+ years experience working in BHR Role and additionally 1+ years of experience working in a People Management Role. Some with excellent communication skills

Position Purpose The purpose of the role is to manage claims process and provide a support function for Manager on reporting and client communication and provide the Administrator with an escalation support. Responsibilities Direct Responsibilities Investigating Claims using Tradeflow, Intellimatch. Cash Break Management and Control Ensuring all Broker and Custodian relationships are managed effectively Ablility to prioritise and understand the market risk Ensuring compliance with agreed control framework Quality check and validation of Administrator input Demonstrate technical understanding in their role Work within a team environment Escalation Management Spoke and Stake holders management People Management Management and Client reporting Support Manager as necessary and agreed Contributing Responsibilities Working with Custodians and Brokers to resolve claim. Working with the Client. Clearing Cash Breaks. Working together as a Team to achieve the same Goals. Clear and Defined escalation points. Technical & Behavioral Competencies Microsoft Office (Excel, Word, Internet) Knowledge of financial markets Good Knowledge of products (Equities, FX, Money Markets etc) Good Client management skills Good Knowledge on Settlements process of Equities, FX, Money Markets etc Client Focus Maximising Team Performance Managing Self & Others Personal Effectiveness & Impact Positive Behaviours Improvement & Innovation Commitment & Accountability Commercial Focus Quality Analysis Specific Qualifications (if required) Skills Referential Behavioural Skills(Please select up to 4 skills) Ability to collaborate / Teamwork Ability to deliver / Results driven Client focused Creativity & Innovation / Problem solving Transversal Skills: (Please select up to 5 skills)Analytical AbilityAbility to understand, explain and support changeAbility to inspire others & generate people's commitmentAbility to develop others & improve their skillsAbility to develop and leverage networksEducation Level:Bachelor Degree or equivalentExperience LevelAt least 7 years

About the Role: As a Senior Associate Quality, Training, Process Excellence, and Escalations , you will support efforts to enhance customer and seller support operations through high-quality service delivery, efficient processes, and innovative tools. You will contribute to initiatives focused on training, quality assurance, process improvement, and the thoughtful adoption of GenAI technologies. This role is ideal for someone with hands-on experience in support operations, a keen interest in technology-driven solutions, and a drive to improve service performance through collaboration and continuous learning. What will you do Support GenAI Adoption & Operational Improvements: Assist in integrating GenAI tools to improve support workflows and enhance the efficiency of customer and seller interactions. Contribute ideas and execute plans that help teams make better decisions and deliver more personalized, responsive support. Contribute to Quality Assurance Initiatives: Help implement quality monitoring practices and analyze support data to identify areas for improvement. Collaborate with team leads to ensure consistent service delivery and share insights that improve customer experience. Deliver and Improve Training Programs: Work with training leads to design and deliver scalable training content, including AI-driven modules. Help keep training material up-to-date and relevant to evolving customer needs and product changes. Enhance Process Excellence Efforts: Participate in process audits and support the design of process improvements that enhance efficiency and consistency. Document best practices and assist with rolling out operational updates to support teams. Support Escalation Management: Assist in managing and tracking complex support escalations, ensuring timely and effective resolution while identifying trends for long-term improvements. What will you need 1 to 3 years of experience working with AI tools, customer service processes, or quality/training programs, preferably in a support operations environment. Familiarity with GenAI technologies and a strong interest in learning how to apply them to real-world service challenges. Attention to detail and strong analytical skills to help assess quality data, identify trends, and recommend improvements. Good communication and collaboration abilities , with experience working across teams to implement process or training updates. Proactive mindset , eager to learn and contribute to a culture of continuous improvement and service excellence.

Job Title: Customer Service Associate Company profile: A fast growing SEBI registered Fintech with 1Mn+ registered users on the path to becoming a unicorn in the next 2-3 years. With a team size of 550 and growing centers across Mumbai, Noida & Bangalore we are ramping up aggressively for the exciting next phase of growth. Job Summary: We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Associate. The ideal candidate will be responsible for contacting customers on a daily basis, providing accurate portfolio updates, handling escalation calls, and ensuring a high level of customer satisfaction. A strong knowledge of equity markets is required for this role. Key Responsibilities: Make outbound calls to customers daily to provide portfolio updates, answer queries, and ensure they are well-informed about their investments. Assist customers with any concerns related to their investments, ensuring a seamless experience. Handle escalation calls and manage any complex customer issues in a calm and professional manner. Provide accurate and timely information on portfolio performance, stock movements, and market trends. Record customer interactions and transactions in the CRM system accurately. Stay up-to-date with market developments and share relevant information with clients. Offer proactive solutions to improve customer satisfaction and address their concerns. Collaborate with other departments to resolve issues and ensure the smooth running of operations. Maintain confidentiality and ensure compliance with regulatory standards in handling customer information. Work towards meeting or exceeding performance goals, including customer satisfaction, response time, resolution metrics, number of daily calls and calling hours. Requirements: Proven experience in customer service or a similar role. Strong knowledge of equity markets. Excellent communication and interpersonal skills. Ability to handle escalation calls and resolve complex issues efficiently. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Comfortable working in a fast-paced environment and managing multiple tasks. A customer-centric approach with a focus on delivering an exceptional customer experience. Basic understanding of CRM software and other customer service tools. Location: Lower Parel, Mumbai Working days- Monday to Friday+Last Saturday working only

Responsibilities Drafting Team: The Drafting team is responsible for ensuring that all BNP Paribas confirmations are Dispatched to clients i.e Interbank and Corporate Clients. The team covers a wide range of products traded by the Trading desks such as Vanilla products and the more complex Structured trades. The Drafting team is also responsible to perform final verification of the trade economics before dispatching the final confirmations to counterparts. The team works closely with other Trade Processing teams, legal teams and Front Office to ensure timely communication for any booking discrepancies, template issues and outstanding confirmations. Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls Ensure appropriate escalation to management as soon as an issue is identified. Ensure that documentation controls are done daily, comments detailed clearly, and be responsible for reliability of records for EQD Derivatives Ensure set KPIs are met Play a Role in Project Management Contributing Responsibilities Continuous Control & Improvement: Continuous review of processes and controls ensuring we minimize the Operational Risk to BNP Paribas. Contribute to the Permanent Control framework Projects Participate to global projects related to any Documentation processes improvements. Play a key Role in Project Management Key results areas: Process Alignment Capacity to handle analysis/ continuous improvement/light touch projects Transversality of the global setup Technical & Behavioral Competencies Technical competencies : Fluent English ISDA definitions & templates Front to back workflow Risk Management Strong analytical skills Ability to innovate Strong team player and strong problem-solving mindset as well as client-oriented Advanced proficiency in Excel & presentations Behavioral Competencies : Organized & good resistance to stress Attention to detail Ability to prioritize workloads & use a proactive approach to meet deadlines Self-discipline & autonomy Adaptability & Change Management: Fungible resource who is ready to adapt Strong Client Focus: Client is at the center of all our concerns. Escalation & Reporting Effective escalation and consensus builder Specific Qualifications(if required) Experience in Documentation prefered (drafting /chasing/matching) Bachelor or Master Degree on Economics, Mathematics or Finance. Fluent in English (both oral and written communication) Skills Referential Behavioural Skills : (Please select up to 4 skills) Attention to detail / rigor Ability to deliver / Results driven Client focused Communication skills - oral & written Transversal Skills: (Please select up to 5 skills) Ability to set up relevant performance indicators Ability to understand, explain and support change Analytical Ability Ability to anticipate business / strategic evolution Ability to understand, explain and support change Education Level: Bachelor Degree or equivalent Experience Level At least 3 years Other/Specific Qualifications (if required)

Role & responsibilities Essential Duties and Responsibilities: Responsible for ensuring customer satisfaction (students and parents) & retention Ensure proper communication & relationship with all the students and parents for entire course duration. Monitoring and ensure proper collection of revenue and reduce branch expenses. Ensure compliance with laws & regulations as applicable. Handling any kind of Parent enquiry & Student enquiry or complaints Should co-ordinate with all departments at branch/region/Corporate office. Ensures general cleanliness, appearance and safety of the office premises. Skill Requirements: Ability to supervise staff and manage branch operations. Strong ability to plan and manage multiple projects. Ability to effectively manage conflict and competing priorities. Ability to work independently; problem-solve, analyze issues and create action plans. Decision making skills. Strong computer proficiency, including competency with MS Office. Enthusiastic, proactive, flexible and constructive approach. Ability to work and engage at all levels within the organization. HR Name - Kishor Tikone Email ID - Kishortikone@aesl.in Contact No - 8655827178

Greetings from IndusInd Bank! Hiring Alert!!! We invite experienced legal professionals to apply for the "Legal Executive-Complaints Management role" at the Incredible "IndusInd Bank" and start a new chapter in their career! Work Experience- Minimum 2 5 years of work experience with Banks / NBFC in Legal complaints management. JD- Responsible for handling the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints. This includes, a) Analyse the complaint on merits; b) Coordinating with the various business verticals; c) Preparing the reply/defence statement on merits based on feed-back received from location; d) Replying to enquires through personal hearings / queries for reopen cases. e) Ensure compliance of the Advisory/Orders passed by the Authority; Mandatory Requirement- a) Excellent drafting and communication skills b) Language proficiency- English & Hindi must. Unlock your next career chapter! Email your resume to Subashree.marimuthu@indusind.com

The Team Leader will be responsible for leading, motivating, and managing a team of callers to achieve collection targets and ensure smooth daily operations. This role requires a proactive individual with strong leadership skills, a focus on performance, and the ability to handle escalated situations effectively. Key Responsibilities: Team Leadership & Development: Provide on-the-job product training to new team members. Inspire and motivate callers to achieve individual and team targets. Conduct performance reviews of callers on a daily, weekly, and monthly basis. Plan for and manage team absenteeism to ensure seamless workflow. Operations Management: Maintain an accurate MIS (Management Information System) for the allocated pool. Ensure proper tracking of callers activities and performance. Prepare and send pick-up files as required. Identify critical cases and take appropriate action. Strategy & Coordination: Develop and implement strategies for achieving team targets. Coordinate with collection agencies to optimize recovery efforts. Act as a liaison between different departments to ensure effective communication and collaboration. Customer & Escalation Management: Handle escalation calls and manage agitated customers effectively. Preferred Candidate Profile: Proven experience in a team leadership or supervisory role, preferably within a collections or customer service environment. Demonstrated ability to provide on-the-job training and mentor team members. Strong understanding and experience in performance reporting and analysis. Proficiency in maintaining MIS and other operational reports. Excellent communication, interpersonal, and problem-solving skills. Ability to motivate and drive a team towards achieving challenging targets. Strong decision-making skills and the ability to handle high-pressure situations.