253 Complaint Management Jobs

As the Instrumentation Maintenance Manager, you will be responsible for directing and guiding the maintenance team to achieve plant reliability and performance goals. Your role involves coordinating with various service units and agencies to effectively utilize available resources. You will play a crucial part in ensuring adherence to planned maintenance schedules, timely attendance to breakdowns, and preparation of reports such as FA/RCA. Your responsibilities include developing and implementing standard operating and maintenance procedures, identifying and developing alternate vendors for repairs, ensuring availability of critical spares, and providing technical support to engineers. You will also be involved in budget preparation, monitoring actual vs. planned revenue/capital budget, and implementing cost-saving measures. Moreover, you will focus on enhancing team efficiency through participative management, motivating team members, and establishing upward communication for proper decision-making. Your role will also involve organization development, depth of management, learning, and growth of area engineers. You will be responsible for conducting knowledge-sharing sessions, arranging trainings, and developing multiskilling programs for subordinates. In terms of Health, Safety, Environment, and Security (HSEF) management, you will ensure compliance with controls, identify opportunities for enhancing performance, and fulfill all legal obligations within specified time limits. Your awareness about Energy Management System (EnMS) ISO 50001:2018 will be crucial in monitoring and controlling energy performance, objectives, and management programs. Your qualifications should include being a Graduate Engineer in Instruments and Controls or equivalent. Your knowledge of Process Safety Management elements, mechanical integrity, asset reliability, and compliance with safety procedures will be essential in ensuring a safe working environment. In summary, your role as an Instrumentation Maintenance Manager will involve effective coordination, strategic planning, and leadership to optimize maintenance operations and achieve organizational goals.,

YOUR JOB Role As a supervisor you will support the team manager in managing a team of Claims Analysts. Key to the role will be developing and coaching the team to deliver a high quality customer centric service offering. Your role includes: Accountable to review and assess inventory levels co-ordinating daily allocations and planning ahead to maximise staffing levels to maximise results. Accountable to ensure that productivity, quality and customer satisfaction, are managed within own team and motivation of the individuals and team to achieve the operational KPIs; Attend KPI calls can help you to achieve this. Recommending and implementing innovative strategies to improve efficiency and provide excellent customer service Being proactive in identifying improvement/enhancement opportunities and be active in seeking and sharing ideas for innovation in business processes. Being responsible for follow-up of capacity planning and absences in close cooperation with HR Ensure strong employee engagement within the team, including day to day oversight, motivation, conflict management, training, well being and performance by providing coaching and skill development in collaboration with the Claims Management Team. Ensure appropriate performance management actions are taken Having quarterly check-in conversations with all team members Promote a culture of continuous improvement and be fully responsible for the implementation of new ways of working and the measurement of the results in alignment with the broader Claims Strategy and in coordination with the Management Team Taking ownership of any escalated claims and provide updates to the Team manager on any issues Proactively address and/or escalate any operational risks to the team Manager Developing/maintaining proactive/effective business relationships, both internally and externally to ensure a seamless delivery of service. Actively encourage all team members to do likewise (e.g. Cigna links).Option to take over SPOC role for particular clients/accounts if required Be Represent the Organization during client visits, absences, stakeholder meetings, or act as a relationship person towards some our strategic partners. Together with the SME, you are responsible and accountable for the implementation of new clients/renewals/changes for existing clients that belong to your book of business Process claims or support the financial verification YOUR PROFILE Strong performance track record International mind-set, with holistic and able to work remotely with peers across locations 1-2 years of Cigna experience, or relevant leadership experience in other functions/companies Experience in and passion for coaching, managing, developing and motivating individuals and the team. Experience in complaint management - with a proven track record in improving customer service standards Strong presentation skills, and knowledge of Window Office tools like Word, Outlook, Excel, PowerPoint A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives. Excellent interpersonal skills: strong empathy and listening skills, strong articulation and communications skills Striving for excellent service to our members, clients and providers is part of your DNA. Competency to build a team and create an atmosphere of positive collaboration, innovation and creative solutioning among the team members Action-orientated problem-solving attitude Excellent organization, planning and prioritization skills Able to seek out best practice in order to effectively deal with diverse, complex and highly sensitive issues Results orientated ability to cascade and explain goals, establish plans and manage work to achieve desired outcomes. Create meaningful business related metrics and track progress/results Accountability assume ownership for achieving personal results and collective team goals About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Show more Show less

As a Technical Quality Executive (Application Engineer) at Pidilite in Bhubaneshwar, you will be responsible for providing technical support to the CCR team and applicators associated with the CCR vertical. Your primary tasks will include attending to all complaints, preparing detailed reports capturing Root Cause Analysis (RCA), recommending Corrective and Preventive Actions (CAPA), and ensuring maximum Customer Satisfaction (CSAT) through effective complaint management. Additionally, you will be conducting on-site training for all applicator teams, including supervisors and technicians, at warrantied sites and those uploaded on Saathi/Mpower portals. Soft skill training for all associated applicator users will also be a part of your responsibilities to enhance their capabilities. You will conduct site audits of associated applicators on Mpower and Warranty portals, both by yourself and your subordinates. Moreover, you will manage and develop Quality Assurance Executive subordinates by ensuring that quality reports are uploaded with relevant remarks and diagnosis at sites, thereby maintaining high standards of quality assurance. Your role will also involve sharing market information, MIS reports, and updates on new products, as well as identifying and onboarding new applicators to expand the business network. This is an individual contributor role where your expertise and proactive approach will play a significant role in the success of the team. To qualify for this position, you must have a Bachelor's degree in Civil Engineering, with a mandatory requirement of B.TECH civil. Ideally, you should have 4 to 12 years of on-roll experience as a Technical Quality Executive (Application Engineer) in the waterproofing application industry, cement, paint, or construction sector. The age limit for this role is up to 38 years. If you are a proactive and detail-oriented individual with a passion for ensuring quality standards and providing technical support to applicators, we encourage you to share your updated resume with us at ots1281@pidilite.com or contact us at 9007377402 to explore this exciting opportunity further. We look forward to potentially welcoming you to our team at Pidilite and working together towards achieving excellence in technical quality and customer satisfaction. Regards, Sabita Roy,

As an Assistant Property Manager in Amritsar with a focus on Property and Asset Management, you will oversee a range of services to ensure the smooth operations of the facility. Your key responsibilities will include guiding and supporting the site's manpower, implementing budget controls, monitoring SLAs and KPIs, managing vendor quotations and invoices, and ensuring timely submission of cost sheets and invoices. You will play a crucial role in manpower planning, conducting site rounds for maintenance checks, fostering teamwork among facility staff, assisting in budget creation, updating data and client files, addressing occupant queries, managing complaints, and enforcing health and safety regulations. Additionally, you will be responsible for creating business continuity plans, resolving emergency maintenance issues, maintaining strong relationships with stakeholders, submitting daily and monthly management reports, coordinating drawing and document libraries, and collaborating with regional teams for report closures. The role will require you to work on a residential site in Amritsar and report to the Operation Manager. To excel in this position, you should possess strong analytical, problem-solving, and people management skills. A Degree/Diploma in Electrical/Mechanical/Civil/Marine Engineering or equivalent, along with 7-8 years of experience in the Facility, Real Estate, Hotel, or Construction Industry is preferred. If you are detail-oriented, proactive, and have a background in property management, this role offers a rewarding opportunity to contribute to the efficient management of the property. Don't miss out on this exciting opportunity and apply today!,

About SKF SKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence. SKFs solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms. To know more, please visit : www.skf.com /in About Industrial Markets The industrial market in India is a dynamic and rapidly evolving sector that plays a crucial role in a company s economic growth, with the manufacturing sector being the most diverse and promising. Industrial customers aim to improve operational efficiency while prioritising quality, reliability, and value collaborations that demonstrate a commitment to customer satisfaction and address their evolving needs. At SKF, we provide industry-leading engineering solutions and technologies to industrial market that consistently deliver reliability and efficiency in their day-to-day operations. We cater to a range of industrial sectors, including heavy industries, wind, metals, railways, and general machinery, and help customers achieve their key objectives, depending on their specific application needs and challenges around the machines and equipment. SKF Purpose Statement Together, we re-imagine rotation for a better tomorrow. By creating intelligent and clean solutions for people and the planet JOB DESCRIPTION Position Title: Application Engineer Reports To: Application Engineer Manager Role Type: Individual Contribution Location: Kolkata Job Responsibilities Key purpose of the Job Develop and promote segment-oriented Application Solutions for Railways and manage Condition Monitoring projects in Railways Sector. Profile of Job Holder 3-6 [A1] years of experience spent primarily in application engineering [A2] or maintenance exposure or services Bachelor of Mechanical, Production or Mining Engineering. High technical competence and knowledge about SKF Products and Solutions Good communication skills with senior management level Knowledge of Railway System and process i.e product approval cycle, customer complaint management etc. Key responsibilities Develop high quality application engineering solutions for the customers in the segment. Support commercial proposals process with key account manager/ sales for the developed solution and generate business as per the plan. Achieve business plan for the segment/ customer defines in the plan. Document the solutions developed with the customers and replicate the success in the segment. Regular Training and development of Frontline sales, Business Development, Application Engineering, new technologies. Actively participate in the segment /industry Technical Forums and present SKF solutions. Manage the Technical complaints of customers in segment. Regularly communicate with customers in the segment and customer /internal organization on products and new market offerings for the segment. Conduct high caliber technical seminars with customers within the segment. Build up good and long term relationships with customers, understanding and knowing their needs , machines, development life cycles and market trends. Continuously evaluate profitability of his/ her activities before executing them , taking into account risk and effort. To know and cascade value propositions in his/ her area. Be updated on technologies, products and services available within the SKF Organisation as well as from SKF Partners related to his/ her areas. Develop and maintain a wide internal network (PD s, DC s and segment organization etc). Strive for continuous improvement and development of his/ her knowledge and skills. Support projects, products and services ( as resource/ specialist) Know and perform work in agreement with the SKF quality procedures and Code of Conduct. Support sales team and act as partner in corporate negotiation process. Experience in mechanical machinery / production experience / industrial experience KEY INTERFACES IN THE JOB INTERNAL Manufacturing- Local/ Global Engineering Solution Factories Sales Team Product Line Business Dev EXTERNAL Customers About SKF

Title: HR Executive US Staffing (Night Shift) to join our team. Experience- 2-5 years Location -Hyderabad, Banjara hills road no 2/Bangalore, Jaya Nagar 4th block shift - (8 PM 5 AM IST) Night shift 1. Role Summary: We are hiring an HR Executive (US Staffing) for night shift roles in Bangalore/Hyderabad. The role focuses on consultant engagement, issue resolution, and supporting HR functions within US staffing operations. Female candidates with excellent communication skills are preferred. 2. Key Responsibilities: Maintain strong relationships with consultants deployed on US projects Conduct regular check-ins and handle escalations professionally Support onboarding, HR documentation, and compliance tracking Resolve grievances fairly and efficiently Maintain detailed records of employee interactions Collaborate with internal teams (Recruiters, Delivery, Account Managers) Drive retention and engagement initiatives 3. Must-Have Skills: 1-2 years of HR or Employee Relations experience in the US Staffing industry Strong verbal and written communication skills Comfortable with night shift (8 PM 5 AM IST) Nice-to-Have Skills: Experience with HR tools, ATS, or CRM platforms Proven track record in retention or engagement strategies Familiarity with compliance processes in US staffing Send your resume to : argankidi@radiants.com

Job Description Position Manager Ecommerce Incumbent Replacement Department Digital Marketing & Ecommerce Function E commerce Reporting to Chief Manager Ecommerce Band 4 Location Gurgaon Team size (D/I) DR 1 Non FTE 1 Total 2 JOB SUMMARY The incumbent will be a key member of Max Life s Ecommerce Channel team, responsible for Business Planning, Partner Query and Complaint Management, MIS, and Analytics. The role requires a strong understanding of business metrics and expertise in reporting and analytics. The candidate will work closely with partner and internal stakeholders . This position is part of the Enablement team and reports to the Chief Manager, Ecommerce. KEY RESPONSIBILITIES Business Reporting & Planning (35%) DRR ownership and attribution logic alignment and deployment; Partner wise business reporting (Individual reporting). Monthly PnL planning and tracking; Publish sub channel wise PnL every month. Regular weekly rhythm with sub channel heads on business reporting and channel head. Input tracker maintain and update. Weekly business projections. Design, develop, and maintain accurate and insightful business reports that support strategic and operational decision-making. Monitor and analyze key performance indicators (KPIs), trends, and business metrics to provide actionable insights to various stakeholders. Collaborate with cross-functional teams to ensure data integrity, consistency, and timely availability of reports. Prepare periodic reports such as daily, weekly, monthly, and ad-hoc reports as required by management. Annual business planning excel ownership for MFYP, APE, Product Mix, Manpower, Non FTE head count R econciliation related to commissions and rewards Customer queries and Complaint Management(25%) Serve as the primary point of contact for managing customer queries and complaints, ensuring timely and satisfactory resolution. Track, document, and analyze complaint trends to identify root causes and recommend process improvements. Work closely with customer service, operations, and quality teams to address recurring issues and enhance the overall customer experience. Maintain a comprehensive complaint management system and generate reports to highlight resolution status and customer feedback. Report Automation (25%) Identify opportunities to automate routine reporting tasks using appropriate tools and technologies (e.g., Excel VBA, Power BI, MS Access). Develop and implement automated dashboards, workflows, and data visualization solutions to improve efficiency and accuracy. Collaborate with IT and data analytic teams to integrate automation solutions seamlessly into existing systems Legal, Regulatory compliance & Internal Audit ( 1 5%) Web Aggregator & Digital Intermediary Audit support and reporting Marketing creative IRDAI Filing repository management audit Process audit including retention or any other key business process. SOP creation and tracking. Ecom Data privacy SoP ownership and adherence (DPDP) Measures of Success Data Accuracy and TAT Voice of Partner s/Team Audit Rating - Advertisement + Partner Business Planning & Reporting Feedback Channel head feedback on daily review rhythm Key Relationships (Internal /External) Internal Sub Channel heads, All AVP and above in Ecom, CDO office for reporting and review templates, CFT Leaders for cross functional support External Business Partners Key competencies/skills required MIS and Reporting Process excellence and review rigor Written communication skills Ability to negotiate internally and externally Experience Work experience of at least 10 years (At least 5 years in Insurance domain) Candidate should have experience in MIS/Reporting and analytics preferably in BFSI, & E- com sector Proven track record of working with cross-functional teams and with external partners. Job Description Position Manager Ecommerce Incumbent Replacement Department Digital Marketing & Ecommerce Function E commerce Reporting to Chief Manager Ecommerce Band 4 Location Gurgaon Team size (D/I) DR 1 Non FTE 1 Total 2 JOB SUMMARY The incumbent will be a key member of Max Life s Ecommerce Channel team, responsible for Business Planning, Partner Query and Complaint Management, MIS, and Analytics. The role requires a strong understanding of business metrics and expertise in reporting and analytics. The candidate will work closely with partner and internal stakeholders . This position is part of the Enablement team and reports to the Chief Manager, Ecommerce. KEY RESPONSIBILITIES Business Reporting & Planning (35%) DRR ownership and attribution logic alignment and deployment; Partner wise business reporting (Individual reporting). Monthly PnL planning and tracking; Publish sub channel wise PnL every month. Regular weekly rhythm with sub channel heads on business reporting and channel head. Input tracker maintain and update. Weekly business projections. Design, develop, and maintain accurate and insightful business reports that support strategic and operational decision-making. Monitor and analyze key performance indicators (KPIs), trends, and business metrics to provide actionable insights to various stakeholders. Collaborate with cross-functional teams to ensure data integrity, consistency, and timely availability of reports. Prepare periodic reports such as daily, weekly, monthly, and ad-hoc reports as required by management. Annual business planning excel ownership for MFYP, APE, Product Mix, Manpower, Non FTE head count R econciliation related to commissions and rewards Customer queries and Complaint Management(25%) Serve as the primary point of contact for managing customer queries and complaints, ensuring timely and satisfactory resolution. Track, document, and analyze complaint trends to identify root causes and recommend process improvements. Work closely with customer service, operations, and quality teams to address recurring issues and enhance the overall customer experience. Maintain a comprehensive complaint management system and generate reports to highlight resolution status and customer feedback. Report Automation (25%) Identify opportunities to automate routine reporting tasks using appropriate tools and technologies (e.g., Excel VBA, Power BI, MS Access). Develop and implement automated dashboards, workflows, and data visualization solutions to improve efficiency and accuracy. Collaborate with IT and data analytic teams to integrate automation solutions seamlessly into existing systems Legal, Regulatory compliance & Internal Audit ( 1 5%) Web Aggregator & Digital Intermediary Audit support and reporting Marketing creative IRDAI Filing repository management audit Process audit including retention or any other key business process. SOP creation and tracking. Ecom Data privacy SoP ownership and adherence (DPDP) Measures of Success Data Accuracy and TAT Voice of Partner s/Team Audit Rating - Advertisement + Partner Business Planning & Reporting Feedback Channel head feedback on daily review rhythm Key Relationships (Internal /External) Internal Sub Channel heads, All AVP and above in Ecom, CDO office for reporting and review templates, CFT Leaders for cross functional support External Business Partners Key competencies/skills required MIS and Reporting Process excellence and review rigor Written communication skills Ability to negotiate internally and externally Experience Work experience of at least 10 years (At least 5 years in Insurance domain) Candidate should have experience in MIS/Reporting and analytics preferably in BFSI, & E- com sector Proven track record of working with cross-functional teams and with external partners.

Job Title: Customer Care Executive Company: Orange Tree Pvt. Ltd. Job Location: Bhandu, Jodhpur, Rajasthan Experience Required: 1-3 years (Freshers can also apply) Salary: Up to Rs.25,000 per month ( Negotiable - Depending on qualifications, interview performance, and experience) Job Type: Full-time, On-site Industry: Furniture & Lifestyle Products Position Overview: We are looking for a dynamic and courteous Customer Care Executive who will serve as the voice of the company by handling customer interactions professionally and promptly. The role involves managing pre-sales and post-sales queries, ensuring customer satisfaction, and maintaining detailed records of interactions for smooth coordination between departments. Roles & Responsibilities: Handle incoming calls, emails, WhatsApp messages, and social media queries from customers. Provide accurate information regarding products, orders, returns, shipping, and delivery status. Coordinate internally with the warehouse, sales, logistics, and technical teams to resolve customer concerns. Log customer complaints and ensure timely resolution and follow-up. Maintain proper records of conversations and service requests in CRM tools. Guide customers on product usage, returns/replacements, or customization requests. Ensure a positive customer experience by being empathetic, patient, and responsive. Escalate complex issues to higher authorities and follow through until closure. Suggest improvements in processes to enhance the customer service experience. Key Requirements: Excellent communication skills Hindi (fluent) and English (basic to good). Proficiency in Microsoft Office (Excel, Word, Outlook). Ability to multi-task and manage time effectively. Good problem-solving attitude and a proactive approach. Patience, attentiveness, and a customer-first mindset. Strong interpersonal skills and teamwork ability. Educational Qualifications: Preferred: Graduate in any stream (B.A., B.Com, BBA, etc.) Preferred Experience: 1 to 3 years of experience in a customer support/call center/helpdesk role. Freshers with strong communication skills and willingness to learn may also apply. Why Join Us? Opportunity to grow in a fast-evolving premium lifestyle brand Friendly and professional work environment In-house training and career development Salary as per industry standards and candidate potential Employee discounts and incentives How to Apply: Interested candidates can send their updated resume along with a passport-size photo to: careers@basant.info visit our website to know more about us: www.orangetree.in

Roles & Responsibilities: Strategy & P&L Management Maintain Profit and Loss (P&L) statement and Balance Sheet for the branch Execute branch strategy aligned with overall Branch Banking objectives Drive sustained revenue generation via cross-selling Third Party Products (TPP), Retail Assets (RA), and Business Banking (BB) products Mobilize liabilities by growing CASA portfolio within the branch catchment area Customer Service & Engagement Ensure efficient complaint management within defined Turnaround Times (TAT) Drive high customer service scores consistently Conduct customer engagement programs and marketing events to build branch visibility and loyalty Ensure proper implementation and periodic review of CRM usage across Sales, Relationship, and Business Sales Development (BSD) teams Systems, Controls & Compliance Maintain branch and ATM infrastructure; report and resolve issues promptly Liaise with fraud management teams to ensure branch-level fraud prevention Ensure branch adherence to all bank policies, processes, and audit requirements Guarantee safety and security of bank and customer assets Submit timely MIS reports and meet all internal and external audit deliverables Performance & People Management Monitor daily branch productivity and portfolio movement Collaborate with Human Capital Management (HCM) Business Partner for performance reviews and identification of training needs Provide role clarity to employees and manage branch attrition proactively

Roles & Responsibilities: Strategy & P&L Management Maintain Profit and Loss (P&L) statement and Balance Sheet for the branch Execute branch strategy aligned with overall Branch Banking objectives Drive sustained revenue generation via cross-selling Third Party Products (TPP), Retail Assets (RA), and Business Banking (BB) products Mobilize liabilities by growing CASA portfolio within the branch catchment area Customer Service & Engagement Ensure efficient complaint management within defined Turnaround Times (TAT) Drive high customer service scores consistently Conduct customer engagement programs and marketing events to build branch visibility and loyalty Ensure proper implementation and periodic review of CRM usage across Sales, Relationship, and Business Sales Development (BSD) teams Systems, Controls & Compliance Maintain branch and ATM infrastructure; report and resolve issues promptly Liaise with fraud management teams to ensure branch-level fraud prevention Ensure branch adherence to all bank policies, processes, and audit requirements Guarantee safety and security of bank and customer assets Submit timely MIS reports and meet all internal and external audit deliverables Performance & People Management Monitor daily branch productivity and portfolio movement Collaborate with Human Capital Management (HCM) Business Partner for performance reviews and identification of training needs Provide role clarity to employees and manage branch attrition proactively

Greetings from Wipro!! Inviting applicant for Walk-in Drive-in Kolkata Location for Medical Device Investigator Experience- 0 to 1 year Qualification- B. Pharm/ M. Pharm / Biomedical & Mechanical engineer/ BSc in Medical Imaging & Radiology Technology/master's in molecular Biology/B.SC Nursing/BDS Only the mentioned qualifications candidates are requested to attend the Walk in drive The current year has passed out students should have original hardcopy Marksheet & Provisional Certificate Walk In Date- 31-July-25 Time to Report- 10 A.M- 1 P.M Documents to carry- Update CV & original govt. ID Card. Should mention at the top of the CV the source of information about the walk-In Walk in Address- Wipro Gate 2 - Plot no. 8&9 Block DM Sector V Salt Lake, Kolkata WB 700091- Near Salt Lake Sector V -Metro Station Candidate should have excellent Communication in English Should be ready for Fixed Night Shift Should have excellent knowledge of Medical Device

Godrej Constructions Godrej Constructions mission is to create a world where nature and progress can co-exist harmoniously. From producing greener construction materials to solving the pressing issue of construction waste, Godrej Construction is present in every stage of the real estate development life cycle. The services offered by Godrej Construction include manufacturing sustainable construction materials, providing environmental engineering solutions, and helping deliver holistic spaces to customers through our construction and civil engineering services, as well as horticulture and landscape management. The lean manufacturing culture encourages the elimination of waste, creates better value, and ensures faster delivery. The business also leases out and maintains commercial properties, catering to clients of different sizes and needs across industries. Its engineering expertise enables it to build and fit-out office spaces according to client specifications. Godrej Construction also has a ready-mix concrete plant and a well-equipped central concrete laboratory to ensure consistency and quality. Focused on the environment, all Godrej Construction projects bear the Indian Green Building Council (IGBC) certification. Godrej Construction is the only corporate in India with a globally certified Environment Management System. Key Result Areas: 1. Managing Customer Care Centre Operations at Pune RMC. 2. Managing timely delivery of orders. 3. Post Pour Customer Feedback 4. Key Customer Management 5. Pre and Post CRM 6. Organizational Imperatives Job Description: The position is for RMC unit of Godrej Construction business. The incumbent would be responsible for the following: 1.Managing Customer Care Centre Operations at Pune RMC. - Understand Customer Requirement on phone calls, Record the Orders, Update the customer about the status of Ongoing Orders - Understand all the operations related to RMC Web Portal System - Take the status of Raw Material, Transit Mixer, and Plant availability. - Managing the Team of CCC Operators 2. Managing timely delivery of orders. - Daily Order Planning orders along with Sales and Operations Team - Ensure Effective Order Scheduling Through RMC Web Portal - Understand use of Map my India Portal and should be able to create geofencing of new site on the portal. - Should know how to make the mark the latlong in RMC Portal and ensure that customer can see the GPS Tracking of vehicles on the Mobile App. 3. Post Pour Customer Feedback - Know all the features of Go Tuff App and know how to register the customer on the portal. 4. Key Customer Management -Record Customer grievances. Forward them to concern team. Connect the customer to the required team if required - Know the priority of the customers. - Keeping rapport with customers and follow up for daily requirements. 5. Pre and Post CRM - Should be able to check in the LN whether the customer is blocked or Live, New Sales Orders, Line availability is Sales Order. - For all rejections follow the Process of Reporting 6. Organizational Imperatives - Driving organization wide initiatives like Business Excellence, IMS, GRACE. - Understanding and ensuring compliance with all statutory requirements and internal processes. REQUISITE QUALIFICATION Essential: Graduate in any discipline REQUISITE WORK EXPERIENCE Essential: Minimum 3 years of work experience in RMC industry

The Customer Service Advisor 2 plays a crucial role in assisting customers across all channels to deliver value and success through support excellence and expertise related to the BT Group's solution portfolio with some supervision. You will be involved in implementing specific Customer Service management plans, creating value-based relationships with customers, gathering and analyzing customer information, understanding customer needs, and providing insights for efficient customer issue management. Additionally, you will assist in implementing continuous improvement opportunities to enhance customer service team processes. The ideal candidate should possess skills in billing, communication, complaint management, continuous improvement, customer relationship management, decision making, escalation management, growth mindset, inclusive leadership, information management, issue resolution, problem solving, requirements analysis, stakeholder management, technical support, and time management. At BT Group, our leadership standards focus on inclusivity, safety, owning outcomes, delivering for the customer, being commercially savvy, having a growth mindset, and building for the future. We are committed to revolutionizing how people connect with each other by completing the UK's largest digital infrastructure project and investing heavily in 5G technology. As we continue to simplify our systems and processes, apply AI and technology, and reimagine the customer experience, we aim to create the UK's best telco and improve connectivity for millions. We encourage individuals from diverse backgrounds to apply, as we are dedicated to building a workplace that is inclusive and authentic. If you are excited about this role but do not meet every single requirement listed in the job description, we still encourage you to apply as you may be the right candidate for this or other roles within our team. Join us at BT Group and be part of a company that is shaping the future of connectivity in the UK.,

The Quality Assurance Analyst, reporting to the Manager of Quality Assurance, plays a crucial role in the Complaint Management life cycle at our organization, specifically through the Care Access Center. In this role, you will be responsible for recognizing quality trends, understanding their impacts, and reporting findings related to end-user complaints. Collaboration with service delivery departments within IHS is essential to ensure thorough investigations and well-documented resolutions. Your key responsibilities will include managing QAR Complaints, conducting investigations, and liaising with internal stakeholders for resolution. Prioritizing QARs and tasks appropriately, along with possessing strong communication and collaboration skills, will be vital for success in this role. You must effectively manage multiple competing priorities and participate in regular Quality Management calibration meetings. As the Quality Assurance Analyst, you will be tasked with identifying and assessing the impact and dependencies of actions and QAR resolutions. Your ability to manage multiple Quality cases and tasks with competing priorities will be crucial in delivering effective solutions and ensuring end-user satisfaction.,

As a member of the Sales, Distribution and Business Development team at HSBC, you will play a crucial role in understanding and meeting customer needs through the right solutions and channels. Your responsibilities will include sourcing new accounts, cross-selling asset products, ensuring compliance with KYC/AML norms, executing marketing events, responding to customer complaints, maintaining high product and service delivery standards, developing customer relations, and collaborating with the sales team. You will be expected to comply with all relevant AML regulations and Global Standards, lead by demonstrating HSBC Group Values, ensure adherence to bank processes, follow up on leads within allocated timelines, safeguard the bank from potential loss, and ensure full compliance with PEP LoBP guidelines. Additionally, you should have a strong understanding of high-risk indicators for various products and services offered by HSBC and ensure that all customer records are obtained as per the laid-down process. To be successful in this role, you should possess a graduate/post-graduate degree with two to five years of work experience, preferably in frontline customer services/relationship management. Strong communication, client focus, influencing skills, and knowledge of the banking sector are essential requirements. Proficiency in English and local languages is also necessary. At HSBC, we are committed to creating a workplace where all employees are valued, respected, and provided with opportunities for continuous professional development within an inclusive and diverse environment. If you are looking for a career that offers growth, support, and rewards, join HSBC to explore the possibilities and take your career further.,

Are you an enthusiastic, self-driven, and result-oriented professional who wants to help improve our customers" performance We are looking for a Senior Engineer, Service, Sales Support to join our team in Mumbai, Godrej Two. In this role, you will provide the best technical advice to the sales and service team and customers to develop, sell, and successfully implement product or service solutions that will meet the customers" needs. You should have a good knowledge of valve spares and have experience working in spares support or service team. Your responsibilities will include understanding and interpreting customer specifications, preparing techno-commercial quotations, responding timely to customer inquiries, supporting service team, sales, distributers, and channel partners. You will be managing complaints and issues regarding customer orders, liaising with sales, service, finance, and operations to resolve order issues. Liaising with product management to ensure that products and services are modified, configured, and offered according to customer needs. You will work independently to complete given tasks and activities, solving daily technical sales issues. Additionally, you will be processing orders, handling post-order activities such as drawings, quality plans, and assisting the support function for smooth execution and invoicing of the order. You should have 6-8 years of experience in the spares business and valve industry. Strong knowledge of valve and accessory selection and sizing is required. Familiarity with e-tendering processes and customer-specific tender documentation is a plus. Understanding of commercial terms, GPC documents, and financial instruments (LC/SBLC/Bank Guarantees) is essential. Experience in finance, logistics, and import/export operations is preferred. Knowledge of Incoterms and international trade requirements is beneficial. Proficiency in Microsoft Office tools (Excel, PowerPoint, etc.) is required. Excellent communication skills in English are necessary. You should have a B.Tech in Instrumentation Engineering or Mechanical Engineering. Join Valmet, where we combine world-class technology with a strong focus on people. We believe in sustainability, innovation, and teamwork, knowing our employees are our most valuable assets. At Valmet, you'll have the opportunity to grow, make an impact, and help shape the future of the industry. With over 19,000 professionals globally, Valmet is the leading developer and supplier of technologies, automation, and services for the pulp, paper, and energy industries. We also serve a broader range of process industries with our automation systems and flow control solutions. If you are ready to move your career forward, apply now at www.valmet.com/careers.,

Job Summary Build up and manage the relationship with suppliers and align the supplier strategy with the Brenntag strategy and deploy it to the sales organization Support the Sales team with e.g. market data, documentation, training and contribute in the preparation/organization of customer visits and sales fairs Track and review sales project pipeline and sampling Negotiate supply agreements, principal goals and terms of business in alignment with corporate objectives and overall business strategy A ccountable for price negotiations with suppliers, maintaining price management tools (if available) and give price guidance for sales Owner of product stewardship (setup articles in SAP, complaint management, compliance, documentation) Ensure the right stock level/ working capital by strategic purchasing. Allocate available material to customer orders. Support sourcing and marketing activities by market research and market knowledge Education : Bachelor s Degree in Cosmetics Science, Chemistry, Chemical Engineering, Pharma, Biology, or any related field Experience : At least 5-10 years experience in sales, marketing, product management or business development( in Personal Care and Home Care business is preferred). Others : Strong business acumen and communication skills to build long-standing and successful relationships with supplier & customers. Commercial Acumen: Strong negotiation skills, pricing strategy understanding, and financial awareness. Strategic thinking and problem-solving abilities to identify market challenges, propose innovative solutions, and drive business growth. Agile and proactive, able to work in a matrix environment with virtual collaboration. Strong negotiation and influencing skills to navigate complex customer suppliers distributor relationships and achieve mutually beneficial outcomes. Adapt & develop solutions as per customer - suppliers needs with clear & decisive communication. Analytical mindset with the ability to interpret data, extract insights, and make data driven decisions. Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects and meet deadlines. Good understanding with Salesforce CRM software and other relevant tools Ability to travel to visit customer or suppliers as needed. Strong Collaboration, team player and persuasion skills High competency working with Microsoft office. Work independently with minimum supervision Self-motivated and disciplined approach is essential. Proficiency in English is essential, fluent in any SEA language is an added advantage. Good Interpersonal skills Brenntag TA Team

PositionSummary: This positionshall be responsible for the Efficient Operations & Management of theSubmarine Cable System and its Equipment & Network and its interfaces withinterconnecting transmission facilities. Candidate should be ready to work in 24x7shift. The scope of work includes traffic monitoring and fault analysis and itsrectification, complaint handling & its resolution, Planned and unplannedactivities management and timely & regular updates to concern teams. Activecoordination with internal customers, consortium parties, cable landingstations, vendors and consortium to resolve system related problems. Circuitprovisioning, activation, De-activation, and testing in coordination with Cablestation teams. Activelyacquires technical skills, techniques, operating practices, knowledge ofabstract concepts to progress toward full proficiency in the field ofspecialization. MajorResponsibilities: EfficientOperation & Maintenance of the submarine cable equipment & associatedNMS MaintainEquipment & Traffic Uptime Coordinationwith CLS for network fault troubleshooting & rectification of problems Performpreventive & corrective maintenance as per JSMD guidelines Testing &maintaining the restoration path & keeping ready for use Preparation& analysis of Equipment & NW performance reports and submitting toconsortium as per schedule Coordinationduring Cable failure & repair and restoration of traffic as per JSMDguidelines Implementingthe remedial actions proposed by vendor to clear the Equipment/Networkdeficiencies Manage newinstallations and upgrades activities Ensureprocesses are followed towards achieving committed SLAs and KPIs Achievecustomer satisfaction within network performance Compliancewith JSMD Guidelines KeyPerformance Indicator (KPI): Traffic upTime EquipmentUptime TrafficProvisioning & Management & Restoration PreventiveManagement on Network as well as wet segment Fault &Complaint Management Alarm &Network Performance Management Compliance toNOC process & JSMD guidelines Network PerformanceReport Repairs and Inventory Management Manager Input Skills: Transmission Technologies, SDH, DWDM,Ethernet, OTN, Submarine Cables Operations

Responsibilities: * Manage client relationships through secretarial activities, payment follow-ups & complaint management. * Coordinate travel arrangements for team members. Annual bonus Provident fund Employee state insurance Gratuity Leave encashment Mobile bill reimbursements Maternity leaves Paternity leaves Job/soft skill training Prevention of sexual harrassment policy

You will collaborate with the branch team to execute orders and acquire new accounts. It is important to gather market intelligence on competition accounts and monitor their activities. Managing receivables efficiently and working with the service team for complaint resolution are key aspects of your role. Achieving revenue targets, enhancing business share with existing key accounts, and acquiring new pan India and regional accounts are crucial for success. Your responsibility also includes delivering the targeted VA. As a Sales Executive Key Accounts CRBG, you will play a vital role in driving business growth and maintaining strong customer relationships.,

Roles and Responsibilities Ensure compliance with RBI guidelines and internal processes for effective query resolution. Escalate complex issues to senior team members or principal nodal desk when necessary. Manage complaints received through various channels (inbound calls, emails, web chats) and resolve them efficiently. Handle queries related to credit cards, ensuring timely resolution and excellent customer service.

Job title: Specialist Quality Services (Product Complaints) Location: Hyderabad About the job Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions and consumer healthcare. More than 110,000 people in over 100 countries at Sanofi are dedicated to making a difference on patients daily life, wherever they live and enabling them to enjoy a healthier life. As a company with a global vision of drug development and a highly regarded corporate culture, Sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of Artificial Intelligence (AI) with strong commitment to develop advanced data standards to increase reusability & interoperability and thus accelerate impact on global health. The Global M&S Services acts as a cornerstone to this effort. Our team is responsible for delivering and supporting Global M&S teams in partnership with Business and Digital, and drive priority and transformative initiatives across M&S. The team members of Global M&S Services Hubs will act as partners in carrying out tasks and fulfilling responsibilities to support identified and established global quality processes from the hubs. Main responsibilities: Receipt of inquiry, classify/Validate as PTC/Non-PTC. Categorize Product Technical Complaint (PTC) based on its potential impact on product quality or patient safety as per defined timelines. Recording of complaint details in global system including defective quantity / verify lot number. Categorize and process the Fast track complaint based on defined criteria. Sample management- request for sample collection, update sample/picture information in global system Act as a regional hub for the assigned countries. Follow up with the complainant for additional information and complaint sample management. Determine if the PTC is associated with an Adverse Event, Pharmacovigilance (PV) Special Situation. Ensure respective teams are communicated (As applicable). Ensure to complete all the required fields in tools and assign the complaint to respective investigation owning site. Ensure completion of the investigation. Perform final review/update the complaint record and close as per defined timelines. Ensure acknowledgement of Complaint and/or response letter to Complainant (As applicable). Health authority called-in complaints, prioritized complaints and suspected counterfeit complaints are handled with the utmost urgency and in strict compliance with both global and country-specific regulatory requirement. Maintain compliance with all relevant regulatory requirements for complaint management and reporting. Consulting to FAR team in case of any filed alert expected (as applicable). About you: Experience: 2 6 years of related experience in the pharmaceutical industry. Knowledge of cGMP s, Code of Federal Regulations in drugs and biologics, and complaint database software and reporting tools. Should be knowledgeable in Quality functions of pharmaceutical industry. Experience of working on manufacturing sites is an added advantage. Proficient in problem-solving, attention to detail, and good organizational skills. Work in a team-oriented, flexible, and proactive manner. Analytical skills and ability to multitask in a stressful environment. Education: Bachelor s or Masters in Life Sciences/Healthcare, Business Administration, Engineering. Languages: Verbal and written fluency in English Why choose us Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks gender-neutral parental leave. Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working