4642 Customer Satisfaction Jobs

Overview As a C ustomer Success Manager on the Commercial team , y ou will be responsible for leading consultative conversations, participating in business reviews, analyzing key performance metrics, and ensuring our clients' ongoing success. You will become an industry expert with a focus on the Talent Acquisition (TA) space and work to establish yourself as a trusted advisor. Equipped with leading industry tools including Gainsight, you’ll guide customers on product and industry best practices, and help to continually update mutual success plans. You'll also provide forecast reporting. With the support of internal cross-functional teams, you'll provide superior experiences resulting in a high rate of renewals. Responsibilities Successfully complete company training programs to build expertise in the iCIMS Talent Cloud products and TA industry . Partner with cross-functional teams including account management and professional services to understand customer business objectives , products purchased , challenges, hiring strategy and maturity, technology stack, and more . Leverage Gainsight and analytics platforms to build a deep understanding of customer adoption, data insights, and process while understanding overall account health . Collaborate with the Account Manager to support the business review process by providing relevant account data . Partner internally on the overall customer journey to ensure customer satisfaction. This may include supporting a customer with questions about the solutions, providing best practices, conducting product deep dives , and routing questions to the appropriate resource . Support customer understanding of the iCIMS support model and training resources to drive proficiency and self-service capability . Effectively prioritize customer projects to ensure achievement of SLAs while keeping internal partners informed. Qualifications Experience in a customer facing role for a solutions-based organization with accountability for customer support, renewals, expansion, or training, or experience in a talent acquisition/human resources role . A passion for assisting customers solve business issues with advanced technology solutions . Ability to use data and analytics to create practical insights to build customer strategic plans . Experience forming relationships with multiple customer personas to align business goals to technology strategy and support their continued success . Ability to prioritize competing requests from customers, partnering internally with key collaborators to ensure success.

Provide excellent customer service by promptly and professionally responding to customer inquiries through various channels (phone, email, chat, and social media). Assist customers in navigating the e-commerce platform, guiding them through the purchasing process, and addressing any technical difficulties they may encounter. Resolve product-related issues, order discrepancies, and delivery concerns to ensure a seamless shopping experience for our customers. Collaborate with other departments, such as logistics and marketing, to ensure timely and accurate information is provided to customers. Stay up-to-date with product knowledge, e-commerce policies, and procedures to deliver accurate and consistent information to customers. Identify trends in customer inquiries and feedback, and provide suggestions for continuous improvement of the customer support process. Proactively communicate with customers about order updates, delays, and any other relevant information that may impact their shopping experience. Escalate complex issues to the appropriate departments and follow up on resolutions to ensure customer satisfaction. Handle customer complaints with patience and empathy, aiming to turn dissatisfied customers into loyal advocates. Maintain detailed and accurate records of customer interactions and transactions in the customer support database. Requirements Previous experience in customer support or a similar role in the e-commerce industry is preferred. Excellent written and verbal communication skills, with a friendly and professional demeanor. Strong problem-solving abilities and the capacity to handle challenging customer situations with tact and diplomacy. Familiarity with e-commerce platforms, order processing systems, and customer support tools is a plus. Empathy and patience in dealing with customers from diverse backgrounds and varying levels of technical proficiency. Ability to multitask and prioritize tasks to meet customer needs in a fast-paced environment. Detail-oriented and organized, with a commitment to providing accurate and timely responses to customers. Flexibility to work in shifts, including weekends and holidays, as per the customer support schedule.

Lead and manage a team of Store Managers within the designated area, providing guidance, support, and training to ensure consistent operational standards across all stores. Drive sales performance by implementing strategic initiatives, promotional activities, and optimizing visual merchandising displays to attract customers and enhance the overall shopping experience. Monitor store KPIs, sales trends, and operational metrics, and develop action plans to address any areas of improvement or underperformance. Conduct regular store visits to assess store conditions, customer service, and adherence to brand standards and policies. Collaborate with the Marketing team to ensure effective execution of marketing campaigns and localized strategies to increase footfall and drive customer loyalty. Oversee inventory management, including stock replenishment, product assortment, and stock level optimization, to meet customer demands and minimize stock-outs. Ensure compliance with company policies, procedures, and operational guidelines to maintain a safe and productive work environment. Work closely with the Human Resources department to identify talent, conduct performance evaluations, and facilitate employee development and training programs. Proactively identify opportunities to improve operational efficiency and customer satisfaction, providing feedback to the leadership team for strategic decision-making. Ensure consistent adherence to visual merchandising guidelines, maintaining store aesthetics, and creating an inviting atmosphere for customers. Address escalated customer issues and resolve complaints promptly, maintaining a strong focus on customer satisfaction. Requirements Proven experience in retail operations management, preferably in a multi-store environment or a similar leadership role. Strong leadership and people management skills, with a track record of building and developing high-performing teams. In-depth knowledge of retail operations, sales management, and inventory control principles. Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions. Excellent communication and interpersonal skills to effectively collaborate with various stakeholders. Strong organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines. Flexibility to travel within the designated area to visit stores and attend meetings as required. Passion for the retail industry, customer service, and a commitment to maintaining brand standards. Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

We are looking for an experienced Customer Relationship Manager to build and preserve trusting relationships with key customers. In this role, you will identify opportunities to grow our customer base, resolve customer complaints, and ensure maximum client satisfaction. You will also engage in proactive outreach, providing education, troubleshooting, and support to existing and potential clients. Requirements Bachelors degree in administration or a related field. 5-7 years of experience in a customer service role. Ability to communicate clearly and effectively with all customer bases. A positive attitude focused on customer satisfaction. Strong conflict resolution, negotiation, and de-escalation skills. Proven ability to function independently and within a team. Good documentation and record-keeping skills for customer interactions.

We are looking for a skilled professional with 3 to 6 years of experience to join our team as an Assistant Manager Holidays in the Travel & Tourism industry. The ideal candidate will have a strong background in travel management and excellent leadership skills. Roles and Responsibility Manage and coordinate holiday packages for clients, ensuring high-quality service and customer satisfaction. Develop and implement effective sales strategies to increase revenue growth. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain relationships with key stakeholders, including suppliers and customers. Monitor and control expenses to ensure cost-effectiveness and profitability. Job Requirements Minimum 3 years of experience in travel management or a related field. Strong knowledge of the Travel & Tourism industry, particularly in holidays and package management. Excellent communication, leadership, and problem-solving skills. Ability to work under pressure and meet deadlines in a fast-paced environment. Strong analytical and decision-making skills with attention to detail. Experience working with international clients and managing global operations is an added advantage

SUMMARY Job Title: Sales Executive Position Overview: The incumbent of the role will be responsible for delivering exceptional customer service, providing styling guidance, and assisting clients in selecting premium bridal and occasion wear. Key Responsibilities: Actively engage customers to drive store sales through effective upselling and cross-selling techniques. Consistently meet individual and store-level sales targets and performance metrics. Understand client preferences and assist them in selecting wedding and occasion outfits tailored to their needs. Offer expert styling consultations and recommend suitable accessories and customizations. Coordinate and provide support for fittings, alterations, and personalization services. Cultivate and maintain long-term client relationships through regular follow-ups and a focus on customer satisfaction. Ensure high standards of visual merchandising and product displays in accordance with brand guidelines. Address customer queries and concerns with professionalism and efficiency. Requirements Minimum 1 to 3 years of retail sales experience, in ethnic wear, bridal couture, or luxury fashion.(Freshers not required) Minimum educational qualification: 10+2 in any stream. Excellent verbal communication and interpersonal skills. Passion for bridal fashion, styling, and client service. Results-driven with a strong sales orientation.

Job Summary Join our dynamic team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction and loyalty. With a focus on delivering exceptional service you will address customer inquiries and resolve issues efficiently. This hybrid role offers the flexibility of working both remotely and on-site primarily during night shifts ensuring seamless support for our valued clients. Responsibilities Address customer inquiries promptly and accurately to ensure high levels of satisfaction. Resolve customer issues efficiently minimizing disruptions and enhancing customer experience. Collaborate with team members to share insights and improve service delivery. Utilize technical skills to troubleshoot and resolve customer service-related challenges. Maintain detailed records of customer interactions and transactions for future reference. Provide feedback to management on recurring issues and potential improvements. Stay updated on company products and services to offer informed assistance. Adapt to the hybrid work model balancing remote and on-site responsibilities effectively. Communicate clearly and professionally with customers via various channels. Ensure compliance with company policies and procedures in all interactions. Contribute to a positive team environment by supporting colleagues and sharing knowledge. Monitor and report on service metrics to identify areas for improvement. Engage in continuous learning to enhance skills and service quality. Qualifications Possess strong communication skills to interact effectively with customers. Demonstrate problem-solving abilities to address customer concerns efficiently. Exhibit adaptability to work in a hybrid model and night shifts. Have a basic understanding of customer service principles and practices. Show willingness to learn and grow within the customer service domain. Experience in the payer domain is a plus enhancing service delivery. Display attention to detail in maintaining accurate records and documentation. Certifications Required Certified Customer Service Professional (CCSP) or equivalent certification.

Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Adhere to the Procedures Standards Manual. Answering telephone calls, as well as screening and forwarding calls. Scheduling and confirming appointments, meetings, and events. Welcoming and assisting visitors in a friendly and professional manner. Handling basic inquiries and sorting mail. Copying, scanning, and filing documents. Monitoring office supplies and ordering replacements. Keeping the reception area tidy and observing professional etiquette. Performing other administrative tasks, if required. Check guests in and out of their rooms.

Qualification Bachelor's Degree Job Description As a Technical Support Engineer, the candidate will work in a stimulating environment that is collaborations-paced and technically innovative. This role requires external-facing client communication, so the candidate will have a professional approach and will be comfortable working with customers across the globe and time zones. We require a go-getter proactive personality with exceptional communication skills. Responsibility Provide Technical Support to Enterprise customers via web, email, online sessions, and other channels as required i.e. handling technical customer queries day-to-day. Perform problem determination to identify and isolate failure points including hardware, application, customer setup, and/or documentation. Take quick ownership of customer issues (as L1 support) and strive to achieve customer satisfaction/resolution quickly. Follow standard procedures for escalation of unresolved issues to the appropriate internal teams after accurate analysis and issue re-creation process. Research, diagnose, troubleshoot, and identify solutions to resolve non-standard customer issues. Funnel product improvement requests to the engineering development pipeline Drive the resolution to customer issues. Work with sales to effectively handle pre-sales questions, and as appropriate pass sales leads to the Sales team. Champion customer satisfaction. Requirements Requires 0-1 year of IT and/or technology work experience Or Technical Support work experience (L1/L2) Requires excellent communications skills and presentation skills with the ability to communicate effectively at all levels both within and outside the organization. Knowledge of communication protocols such as I2C, SPI, CAN, or USB is required. Programming/Scripting skills (Eg., C/C++/Python, XML) Prefer prior Embedded Technology Experience providing L1/L2 support. Good knowledge and hands on experience in PC (Personal Computer) configurations (both Software and Hardware) with methods of Troubleshooting. Prefer diverse Operating System experience including Windows, Mac OS X, and Linux OS. Bachelor's degree in Computer Science, Electronics Engineering, or a related field. Certification in Embedded Systems, Python programming, or IT support may be a plus. Education Qualifications Require a Bachelor's Degree in Electronics and Communication Engineering (or equivalent) Strongly prefer a Masters Degree in Electronics and Communication Engineering (or equivalent)

Oversee all store operations, including receiving, stocking, and organizing merchandise Ensure the store is clean, well-organized, and visually appealing to customers Hire, train, and supervise staff, including cashiers, stockers, and sales associates Create schedules and assign tasks to staff to ensure efficient operation of the store Respond to customer inquiries, resolve customer complaints, and ensure customer satisfaction Maintain inventory levels and order merchandise as needed Track sales and expenses, prepare reports, and analyze data to make informed business decisions Implement loss prevention measures, such as monitoring security cameras and conducting regular store audits Comply with all relevant laws, regulations, and company policies Strong leadership skills and ability to motivate and manage a team Excellent communication and interpersonal skills

Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements: A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable.

Telesales Executive-Insurance mundhwa-kharadi bypass, kharadi south main road, kharadi, pune, maharashtra 411014 work mode: work from office nature of account: domestic department: insurance (health, motor & life) shift: rotational shift (day shift for females up to 8 pm; rotational for males) working days: 6 days/week position overview: we are looking for enthusiastic and customer-centric individuals to join our growing customer success team. as a customer success associate, you will play a key role in advising and guiding customers towards the most suitable insurance products, including health, motor, and life insurance. this is a great opportunity for both freshers and experienced professionals with a passion for customer engagement and a knack for sales. key responsibilities: make outbound calls to interested leads and guide them through appropriate insurance solutions. build a deep understanding of customer requirements and match them with relevant insurance products. maintain high levels of customer satisfaction and handle customer concerns with professionalism. meet and exceed daily/weekly/monthly performance targets. maintain accurate records of customer interactions and follow-ups in internal systems. stay up to date on insurance products, features, and market updates. eligibility criteria: education: graduate in any discipline. experience: open to both freshers and experienced candidates. preferred: experience in insurance and a flair for sales is a plus. languages required: fluent in english and hindi. communication skills: excellent verbal and written communication in both languages. must be free from MTI (mother tongue influence) and RTI (regional tone influence). strong grammar and pronunciation skills are a must. salary: freshers: up to 25,000 ctc experienced candidates: up to 35,000 ctc (based on last drawn salary)

As a successful candidate for this position, you will be responsible for achieving business targets through acquiring new client relationships and maintaining them. Your role will involve identifying target areas for prospective business, pre-screening customer segments according to organizational norms, and ensuring the number of log-ins along with disbursements. Additionally, you will play a key role in ensuring high customer satisfaction levels by proactively understanding customer needs and cross-selling multiple products as per their requirements. You will also be expected to execute sales promotion activities to generate customer interest in the TCFSL brand and build strong client relationships both internally and externally. Furthermore, you will be tasked with building a strong brand identification with potential customers, ensuring vendor empanelment, and developing relationships with new vendors. Your responsibilities will also include developing strong distribution channels and ensuring compliance with all Audit/RBI regulations. Overall, this role offers a dynamic opportunity to contribute to the growth and success of the organization by driving business development initiatives and fostering strategic partnerships.,

You will be working as an Inside Sales Executive at SSRA, located in Rampur. Your primary responsibility will be to engage with potential customers, provide excellent customer support, ensure customer satisfaction, offer online support, and deliver technical assistance. Your daily tasks will include responding to customer inquiries, resolving issues, and maintaining records of client interactions. It is crucial for you to work closely with the sales team to drive revenue growth and maintain strong customer relationships. To excel in this role, you should possess strong customer service, customer support, and customer satisfaction skills. Experience in providing online support and technical assistance is essential. Excellent communication and interpersonal skills are required to effectively engage with customers. You should be able to work both independently and as part of a team, demonstrating strong problem-solving abilities and attention to detail. Any prior experience in sales or a related field will be considered a plus. A Bachelor's degree in Business, Marketing, or a related field would be beneficial for this position. SSRA is a trusted partner that specializes in simplifying complexities and delivering end-to-end solutions across BPO & KPO, Consultancy, and Immigration Services. By offering tailored services, we empower individuals and businesses, guiding immigration journeys, providing expert business consulting, and high-quality customer support solutions. Our commitment to reliability, innovation, and integrity ensures that we deliver solutions that drive you forward.,

Greetings from Artech InfoSystems. Hiring for International Chat Support for MNC client in Hyderabad - Deputation in client location Interviews starts From June 25th to July 20th 2025 (Date of joining August 1st week) Eligibility criteria - 3+ Years of experience into International Chat process with Excellent communication Note :- Candidates with International experience with excellent English communication can only apply Skills Required: Chat process (3 years must) International chat Excellent communication Banking/ BFSI Environment CTC:- 5.00 LPA Fixed Notice period :- will consider up to 30 Days Date of joining :- August 1st week (4th or 11th August 2025) Work From Office/ Rotational Shift /5 Days Working / one way Cab will be provided. Location :- Raheja Mindspace- Hitech city, Hyderabad Interview Rounds:- Total 3 Rounds of interview 1st round virtual 2nd Round Face to Face to Face Interview at client location 3rd Round- Voice and Versant (at Client location) Graduation Mandatory -(with Degree/Provisional/ Marks sheet) in hand and required documents Need all Employment documents for experience candidates i.e., Salary Slip, Joining and exit exp letters with you. Reference appreciate. Thanks & Regards, Sreevidya Sreeramula Sr. Technical Recruiter- Staffing Whatsapp // Call: +91-8639547197 EMail: Sreeramula.Sreevidya@artechinfo.in

You will join our Voice Process team as a seasoned expert with 2 years of experience. Your role will involve specializing in troubleshooting-related processes to drive customer satisfaction and operational excellence. As a key member of the team, you will be responsible for developing and implementing strategies to enhance the overall customer experience. Additionally, you will analyze and improve systems, processes, and workflows to ensure operational efficiency. Leading and managing a team to achieve operational goals will be a crucial aspect of your role. You will also collaborate cross-functionally to drive business outcomes and foster a culture of continuous improvement. If you are a motivated and experienced professional seeking a new challenge, we encourage you to apply for this full-time, permanent position. The benefits of this role include paid sick time, paid time off, a performance bonus, and a yearly bonus. The work schedule will involve evening shifts, fixed shifts, Monday to Friday shifts, night shifts, and US shifts. The preferred total work experience for this position is 1 year, and the work location is in person. The expected start date for this role is 15/07/2025.,

The candidate will need to identify and implement process improvement efforts for the business within the client framework and sound process improvement accepted disciplines and practices. You will take responsibility and accountability for the successful utilization and results of the Performance Excellence program. You will be responsible for working as a client end representative and will be deployed at the client's facility. Your key duties will include driving, identifying, planning, and implementing projects to improve quality, reduce costs, increase productivity, and enhance cycle time by reducing wasted time, scrap, rework, etc., resulting in significant business improvement and customer satisfaction. Your role will involve delivering on project/program goals while closely collaborating with the clients. As part of your responsibilities, you will partner with teams to identify improvements in efficiency, productivity, and utilization. You will drive the elimination of process inefficiencies using business and analytical skills. Additionally, you will be responsible for driving process and value stream mapping for clients" workflows/processes. You will lead Performance Excellence (P-EX) programs and be accountable for the successful execution of the project. This includes driving the project through various phases of the project. Having experience in business process re-engineering will be an added benefit for this role.,

This is a full-time on-site role for a Reception Manager at Escape, Espangles new hospitality-focused division in Gurugram. As the Reception Manager, you will be responsible for managing the operations of the front office, including the reception, guest services, and concierge services. Your role will involve ensuring guest satisfaction, optimizing the guest experience, managing front office staff, handling guest complaints, and maintaining front desk processes and operations. Your key responsibilities will include: - Guest Relations: Ensuring a welcoming and efficient check-in/check-out process, implementing guest satisfaction measures, and handling escalated guest issues. - Staff Management: Providing leadership, motivation, and development for front office staff, and conducting regular team meetings to communicate policies, procedures, and expectations. - Operations Management: Overseeing room reservations, room allocations, and efficient use of hotel property management systems, ensuring accurate guest billing, and following all financial procedures. - Collaboration with Other Departments: Communicating guest preferences or issues to other departments to enhance the overall guest experience. - Financial Management: Managing the front office budget and expenses, handling billing discrepancies, and managing cash handling procedures. - Policy Implementation: Ensuring compliance with hotel policies and procedures, including safety and security standards, and implementing and enforcing brand standards and service protocols. To be successful in this role, you should possess: - Office Administration and Front Office Management skills - Customer Satisfaction and Customer Service skills - Strong communication skills - Ability to multitask and prioritize tasks effectively - Attention to detail and organizational skills - Experience in the hospitality industry is a plus - Bachelor's degree in Hospitality Management, Business Administration, or related field Join us at Escape and be a part of our team dedicated to providing exceptional guest experiences!,

As a Business Development Manager for white goods category, your primary responsibilities will include identifying, engaging, and onboarding OEMs, distributors, and retailers in the white goods category, which includes washing machines, refrigerators, vacuum cleaners, and similar appliances. You will be tasked with building strategic partnerships with brands to integrate our digital warranty solution at the point of sale or during post-sale support. Developing and executing go-to-market strategies tailored to white goods category dynamics will be crucial to drive revenue growth by unlocking new business opportunities and upselling platform features. You will collaborate closely with product and tech teams to customize warranty workflows per partner requirements. Representing the company in partner meetings, trade shows, and industry events will also be part of your responsibilities. Monitoring competition and market trends to shape pricing, packaging, and partner success strategy will be essential. Furthermore, leading contract negotiations, onboarding partners, and ensuring high partner satisfaction will be key aspects of your role. To excel in this position, you should have at least 5 years of experience in business development, sales, or partnerships within the white goods or consumer durables segment. A strong network with decision-makers in OEMs or distributors of refrigerators, washing machines, vacuum cleaners, etc., is required. A deep understanding of after-sales, warranty, and service workflows in the appliance industry is essential. Your proven ability to close large enterprise deals and build long-term relationships will be an asset. Excellent communication, presentation, and negotiation skills are necessary for this role. You should be comfortable working in a fast-paced tech-driven environment. A Bachelor's degree in business, engineering, or related field is required, while an MBA is preferred.,

You will be responsible for achieving business targets by acquiring new client relationships and maintaining them. As a Graduate in any discipline, you will need to identify target areas for prospective business and pre-screen customer segments as per the organization norms. It will be your duty to ensure the number of logins along with disbursement and maintain a high level of customer satisfaction by proactively understanding customer needs and cross-selling multiple products as per the requirements. Executing sales promotion activities to generate customer interest in the TCFSL brand will be crucial. Building strong client relationships both internally and externally, as well as establishing a strong brand identification with potential customers, will be part of your responsibilities. You will also need to ensure vendor empanelment, develop relationships with new vendors, and build strong distribution channels. Compliance to all Audit/RBI regulations is essential in this role. Your dedication to meeting business targets and fostering positive client relationships will be key to success in this position.,

As a successful candidate for this position, you will be responsible for achieving business targets by acquiring new client relationships and maintaining them. Your key responsibilities will include identifying target areas for prospective business, pre-screening customer segments according to organizational norms, ensuring the number of logins along with disbursement, and ensuring a high level of customer satisfaction by proactively understanding customer needs and cross-selling multiple products as required. You will also be expected to execute sales promotion activities to generate customer interest in the TCFSL brand, build strong client relationships both internally and externally, and establish a strong brand identification with potential customers. Additionally, you will play a vital role in ensuring vendor empanelment, developing relationships with new vendors, and building strong distribution channels. To excel in this role, you must ensure compliance with all Audit and RBI regulations. A graduate in any discipline with a drive for achieving business targets, you should possess excellent communication and interpersonal skills to effectively engage with clients and stakeholders. Your ability to identify opportunities for business growth and your commitment to delivering exceptional customer service will be key to your success in this position.,

Job Description: DM Digital Marketing, an Ahmedabad-based digital marketing agency, is seeking an Inside Sales Specialist to join their team on a full-time on-site basis. As an Inside Sales Specialist, you will play a crucial role in generating leads, managing customer relations, ensuring customer satisfaction, and driving sales growth. Your daily responsibilities will include making outbound calls, following up on leads, providing exceptional customer service, and maintaining detailed records of customer interactions. The ideal candidate should possess strong communication and customer service skills, proven experience in inside sales and lead generation, and a track record of achieving high levels of customer satisfaction. Additionally, the role requires proactive communication to understand customer needs and close sales effectively. A problem-solving attitude, attention to detail, and the ability to work efficiently in a team-oriented environment are essential for success in this role. Familiarity with CRM systems is a plus, and a Bachelor's degree in Business, Marketing, or a related field is preferred. If you are a motivated individual with a passion for sales and customer service, and you thrive in a dynamic and collaborative work environment, we invite you to apply for the Inside Sales Specialist position at DM Digital Marketing. Join our team and be a part of creating seamless digital experiences that enhance brand visibility, attract qualified leads, and maximize conversions for our clients.,

As a Team Leader in Customer Service based in Thane, Mumbai, your role is crucial in overseeing the daily operations of the customer service team. Your primary focus will be on achieving performance targets and enriching customer satisfaction levels. Your responsibilities will include leading and motivating team members, conducting training and coaching sessions, and analyzing performance metrics to drive continuous improvement. Collaboration with other departments is essential to ensure a seamless customer experience while maintaining compliance with health, safety, and corporate responsibility standards. Your key accountability areas will encompass various aspects: People Management: You will lead and empower the team through effective communication and leadership to enhance both customer and employee satisfaction. Effective Communication: Setting and monitoring clear performance goals and service standards will be crucial. Facilitating team meetings, ensuring timely information sharing, and reporting potential customer losses are part of your responsibilities. Coaching and Performance Management: Regular coaching sessions and immediate feedback provision will be essential for driving customer satisfaction. Analyzing performance data, conducting annual appraisals, and promoting accountability and service ownership will also be key tasks. Employee Development: You will be required to implement training and development plans to upskill employees. Identifying high-potential staff for leadership roles to support succession planning is also an important aspect of your role. Customer Satisfaction & Retention: Fostering a customer-centric culture through loyalty and retention initiatives is crucial. Coaching staff on customer feedback principles and aligning quality monitoring with service expectations will be part of your responsibilities. Resource Management: Optimizing employee schedules to meet service levels and providing real-time feedback on staffing needs will be vital. Reporting and resolving equipment issues promptly to maintain operational efficiency are also essential tasks. Corporate Responsibility and Health & Safety: Ensuring compliance with health, safety, and environmental standards and supporting their effective implementation in daily operations is a key responsibility. Customer Experience: Driving initiatives that enhance customer experience and modeling behaviors that deliver exceptional service in line with market trends will be crucial. Encouraging adherence to best practices through continuous coaching and support is also part of your role. In summary, as a Team Leader in Customer Service, your role is pivotal in ensuring the smooth functioning of the team, achieving performance targets, enhancing customer satisfaction, and maintaining compliance with standards and regulations. Your leadership, communication, coaching, and development skills will play a significant role in driving the team towards success and delivering exceptional service.,

As a Deputy General Manager (DGM) Sales in the Real Estate sector, you will be responsible for leading the sales strategy, managing teams and channel partners, driving revenue growth, ensuring customer satisfaction, and overseeing end-to-end sales for residential and commercial projects. Your primary focus will be to develop and implement effective sales strategies to meet and exceed revenue targets. You will work closely with internal teams and external partners to drive sales initiatives and maximize business opportunities. Additionally, you will be tasked with overseeing the sales process from initial contact to closing deals, ensuring a seamless and positive experience for customers. Your ability to build and maintain strong relationships with clients and partners will be crucial to your success in this role. This is a full-time position that requires your presence in person at the designated work location. Your leadership, strategic thinking, and sales acumen will play a key role in the overall success of the sales team and the organization as a whole.,