Area Operations Manager

• Lead and manage a team of Store Managers within the designated area, providing guidance, support, and training to ensure consistent operational standards across all stores.
• Drive sales performance by implementing strategic initiatives, promotional activities, and optimizing visual merchandising displays to attract customers and enhance the overall shopping experience.
• Monitor store KPIs, sales trends, and operational metrics, and develop action plans to address any areas of improvement or underperformance.
• Conduct regular store visits to assess store conditions, customer service, and adherence to brand standards and policies.
• Collaborate with the Marketing team to ensure effective execution of marketing campaigns and localized strategies to increase footfall and drive customer loyalty.
• Oversee inventory management, including stock replenishment, product assortment, and stock level optimization, to meet customer demands and minimize stock-outs.
• Ensure compliance with company policies, procedures, and operational guidelines to maintain a safe and productive work environment.
• Work closely with the Human Resources department to identify talent, conduct performance evaluations, and facilitate employee development and training programs.
• Proactively identify opportunities to improve operational efficiency and customer satisfaction, providing feedback to the leadership team for strategic decision-making.
• Ensure consistent adherence to visual merchandising guidelines, maintaining store aesthetics, and creating an inviting atmosphere for customers.
• Address escalated customer issues and resolve complaints promptly, maintaining a strong focus on customer satisfaction.

Requirements

• Proven experience in retail operations management, preferably in a multi-store environment or a similar leadership role.
• Strong leadership and people management skills, with a track record of building and developing high-performing teams.
• In-depth knowledge of retail operations, sales management, and inventory control principles.
• Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
• Excellent communication and interpersonal skills to effectively collaborate with various stakeholders.
• Strong organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Flexibility to travel within the designated area to visit stores and attend meetings as required.
• Passion for the retail industry, customer service, and a commitment to maintaining brand standards.
• Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.