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Tie Support Services
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Senior Service Manager

Senior Service Manager

Tie Support Services

1 - 5 years

0 Lacs

punjab

Posted:3 days ago| Platform: Shine logo

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Skills Required

troubleshooting customer satisfaction operational excellence team management strategy development process improvement crossfunctional collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

You will join our Voice Process team as a seasoned expert with 2 years of experience. Your role will involve specializing in troubleshooting-related processes to drive customer satisfaction and operational excellence. As a key member of the team, you will be responsible for developing and implementing strategies to enhance the overall customer experience. Additionally, you will analyze and improve systems, processes, and workflows to ensure operational efficiency. Leading and managing a team to achieve operational goals will be a crucial aspect of your role. You will also collaborate cross-functionally to drive business outcomes and foster a culture of continuous improvement. If you are a motivated and experienced professional seeking a new challenge, we encourage you to apply for this full-time, permanent position. The benefits of this role include paid sick time, paid time off, a performance bonus, and a yearly bonus. The work schedule will involve evening shifts, fixed shifts, Monday to Friday shifts, night shifts, and US shifts. The preferred total work experience for this position is 1 year, and the work location is in person. The expected start date for this role is 15/07/2025.,

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Senior Service Manager