Company Description Bill Gosling Outsourcing India Private Limited (Formerly MattsenKumar) is a contact center industry leader with over 65 years of experience. The company partners with clients to create outsourced communication solutions to reach their customers efficiently. Bill Gosling Outsourcing India is dedicated to helping clients achieve their business goals and navigate their path to success. Role Description This is a full-time on-site role for a Quality Consultant located in Jaipur The Quality Consultant will be responsible for implementing quality assurance, and management processes. The role will also involve providing consulting services to enhance overall quality practices within the organization. Qualifications Bachelor's in any field Can be experienced Quality Analyst or either 6 months experience in Domestic or International Voice process in BPO Should be comfortable to work from office Should be comfortable to work in night shifts 5 day working Sat-Sun fixed weekoff Show more Show less

JOB SUMMARY : Candidate will need to Identify and implement process improvement efforts for the business within the client framework and within sound process improvement accepted disciplines and practices. Take responsibility and accountability for the successful utilization and results of the Performance Excellence program. DUTIES AND RESPONSIBILITIES: Will be responsible to work as a client end representative and will be deployed at the client’s facility Drive, Identify, plan and implement key projects to improve quality, reduce cost, increase productivity and improve cycle time by reducing wasted time, scrap, rework, etc. resulting in significant business improvement and customer satisfaction Will be responsible to deliver on the project/ program goals while closely working with the clients Partner with teams to identify improvements in efficiency, productivity & utilization Drive elimination of process inefficiencies using business & analytical skills Will be responsible to drive process and value stream mapping for client’s work flows/processes Lead P-EX programs and is accountable for the successful execution of the project. Accountability includes driving the project through various phases of the project It will be an added benefit to have an experience on business process re-engineering