5347 Customer Satisfaction Jobs - Page 3

Role & responsibilities A Regional Service Manager is responsible for ensuring the successful delivery and ongoing support of services to business clients. This role involves managing a team, overseeing service quality, and building strong client relationships to drive satisfaction and retention. They act as a bridge between the company and its B2B clients, focusing on proactive engagement, issue resolution, and continuous improvement of the service experience. Here's a more detailed breakdown of the key aspects of a Regional Service Manager's role: Key Responsibilities: Team Leadership and Management: Leading, mentoring, and motivating a team of service professionals. Setting performance goals and providing regular feedback. Managing team resources and ensuring efficient workflow. Maintaining overall Fleet uptime. Service Delivery and Quality Assurance: Ensuring timely and effective delivery of services to B2B clients. Monitoring service performance metrics (e.g., response time, resolution time, customer satisfaction). Identifying and addressing service-related issues and escalations. Implementing and maintaining service level agreements (SLAs). Client Relationship Management: Building and maintaining strong, long-term relationships with B2B clients. Proactively engaging with clients to understand their needs and ensure satisfaction. Acting as a point of contact for client inquiries and concerns. Gathering client feedback and advocating for their needs within the organization. Process Improvement and Optimization: Identifying opportunities to improve service processes and workflows. Developing and implementing strategies to enhance service efficiency and effectiveness. Analyzing service data to identify trends and areas for improvement. Onboarding and Training: Developing and delivering onboarding programs for new B2B clients. Training service staff on product knowledge, service procedures, and client communication. Preferred candidate profile Strong leadership and management skills . Excellent communication and interpersonal skills . Proven ability to build and maintain client relationships . Proficiency in service management principles and practices . Strong analytical and problem-solving skills . Ability to work effectively under pressure and manage multiple priorities . Experience in the relevant industry or product domain . Familiarity with CRM and service management software . Bachelor's degree or equivalent experience .

Customer Support Executive – International Voice Process Location: Bangalore Shift: US Shift (Night Shift) Working Days: 5 Days Working, 2 Days Off Package: Up to 5.75 LPA (42K In-Hand) Contact: HR Mayur – 7357769199

Role & responsibilities Prepares financial statements and analysis for branch Manages and supervises department employees; responsible for day-to-day supervision and leadership Maintains and oversees all banking procedures and processes Recruiting, vetting, interviewing, and hiring new employees Overseeing approvals of loans, lines of credit, and other fiscal plans Assisting with customer service and satisfaction Marketing branch within the community to attract business Records and researches all financial information for analysis Oversees budget reports, preparation of budgets, and analysis of budgets Documents and interprets complicated financial information for bank clients Advises on procedures and financial management as well as developing policies Oversees financial reports for taxes, regulatory agencies, and other financial groups relating to branch finance Forecasts and plans according to fiscal nee

Greetings from The Job Factory !!!! We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience Salary Range : 5.5L.P.A + Incentive For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Role & responsibilities : Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries. Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions. Assist with product or service-related questions, troubleshooting, and technical support (if applicable). Maintain a high level of product knowledge to provide accurate information and resolve customer concerns. Accurately document and update customer information in the companys CRM system. Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction. Communicate in a clear, polite, and professional manner to ensure a positive customer experience. Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution. Collaborate with other team members and departments to improve service delivery. Preferred candidate profile : Fluency in English: Excellent verbal communication skills in English (knowledge of additional languages is a plus). Communication Skills: Clear, confident, and customer-centric communication skills. Problem-Solving: Ability to handle complex issues with professionalism and patience. Adaptability: Comfortable with a fast-paced environment and adjusting to changing customer needs. Technical Skills: Basic knowledge of computer applications and CRM software. Time Management: Strong time management skills to handle high call volumes efficiently. Experience: Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply. Education: Minimum high school diploma; a college degree is preferred. Shift Flexibility: Willingness to work flexible hours, including weekends and holidays. Perks and benefits : Competitive Salary: Attractive salary based on experience and skills. Performance-Based Incentives: Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc. Health Benefits: Comprehensive medical insurance and healthcare plans. Retirement Benefits: Provident fund, retirement savings, or pension options. Paid Time Off: Generous vacation days, sick leave, and public holidays. Employee Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs. Work-Life Balance: Flexible working hours and paid time off to support work-life balance. Career Growth Opportunities: Opportunities for internal promotions and career development. Training & Development: Ongoing training to help you enhance both personal and professional skills. Recognition & Rewards: Regular recognition for top performers, including Employee of the Month awards. For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

Greetings from The Job Factory !!!! We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience Salary Range : 5.5L.P.A + Incentive For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in Role & responsibilities : Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries. Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions. Assist with product or service-related questions, troubleshooting, and technical support (if applicable). Maintain a high level of product knowledge to provide accurate information and resolve customer concerns. Accurately document and update customer information in the companys CRM system. Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction. Communicate in a clear, polite, and professional manner to ensure a positive customer experience. Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution. Collaborate with other team members and departments to improve service delivery. Preferred candidate profile : Fluency in English: Excellent verbal communication skills in English (knowledge of additional languages is a plus). Communication Skills: Clear, confident, and customer-centric communication skills. Problem-Solving: Ability to handle complex issues with professionalism and patience. Adaptability: Comfortable with a fast-paced environment and adjusting to changing customer needs. Technical Skills: Basic knowledge of computer applications and CRM software. Time Management: Strong time management skills to handle high call volumes efficiently. Experience: Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply. Education: Minimum high school diploma; a college degree is preferred. Shift Flexibility: Willingness to work flexible hours, including weekends and holidays. Perks and benefits : Competitive Salary: Attractive salary based on experience and skills. Performance-Based Incentives: Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc. Health Benefits: Comprehensive medical insurance and healthcare plans. Retirement Benefits: Provident fund, retirement savings, or pension options. Paid Time Off: Generous vacation days, sick leave, and public holidays. Employee Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs. Work-Life Balance: Flexible working hours and paid time off to support work-life balance. Career Growth Opportunities: Opportunities for internal promotions and career development. Training & Development: Ongoing training to help you enhance both personal and professional skills. Recognition & Rewards: Regular recognition for top performers, including Employee of the Month awards. For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in

As a professional in this role, you will be responsible for achieving business targets by acquiring new client relationships and maintaining them. Your key tasks will include identifying target areas for prospective business, pre-screening customer segments according to organizational norms, and ensuring both the number of logins and disbursements. You will play a crucial role in enhancing customer satisfaction levels by proactively understanding their needs and cross-selling multiple products as required. Additionally, executing sales promotion activities to generate customer interest in the TCFSL brand will be part of your responsibilities. Building strong client relationships, both internally and externally, and establishing a robust brand identification with potential customers will be essential. You will also be in charge of vendor empanelment, developing relationships with new vendors, and building strong distribution channels. Furthermore, it will be your duty to ensure compliance with all Audit and RBI regulations to maintain the integrity of the business operations. Your contribution to these areas will be instrumental in driving the success and growth of the organization.,

We are seeking an experienced professional for the MIM Skillset role at KVC Consultants Ltd. This position requires strong knowledge of IT Service Management, including ITIL principles. You will be responsible for managing incidents from identification to resolution, participating in root cause analysis, and ensuring the achievement of client SLAs and customer satisfaction. Roles and Responsibilities: Respond to reported incidents, identify their cause, and initiate the incident management process promptly. Participate actively in root cause analysis meetings, gather lessons learned, and manage the implementation of continuous improvement processes. Ensure that Client SLAs (Service Level Agreements) / KPIs (Key Performance Indicators) and customer satisfaction expectations are consistently achieved. Restore a failed IT Service as quickly as possible to minimize disruption. Skills Requirement: Strong knowledge of IT service management , including ITIL principles. Proven ability to identify the cause of incidents and initiate the incident management process. Experience in participating in root cause analysis meetings and implementing continuous improvement processes. Demonstrated capability to ensure the achievement of client SLAs / KPIs and customer satisfaction expectations. Strong problem-solving skills to restore failed IT services quickly. QUALIFICATION: Bachelor's degree or equivalent practical experience in Information Technology or a related field.

You will be joining SAMS Digital, a prominent provider of software development and digital publication services based in Mumbai. Specializing in custom software, mobile app development, and web application development, we are dedicated to delivering high-quality digital transformation solutions to our clients. Our comprehensive range of services encompasses eBook creation, digital content management, online publishing solutions, and security printing. At SAMS Digital, we prioritize innovation and quality, serving as your reliable partner for all digital requirements, assisting you in enhancing your digital presence and accomplishing your business objectives. As a Client Coordinator in a full-time capacity at our Mumbai office, your primary responsibility will revolve around ensuring customer satisfaction through effective communication and exceptional customer service. Your daily tasks will include handling customer inquiries, guaranteeing a superior customer experience, and coordinating client-related activities and documentation. To excel in this role, you must possess skills in customer satisfaction, customer experience, effective communication, and customer service. Strong organizational abilities are key, along with excellent interpersonal skills. A Bachelor's degree in Business Administration, Communications, or a related field is preferred to support your success in this position.,

You will be working as a Retail Store Manager at Fanostyle, India's No.1 Punjabi handwork boutique, located in Mandi Mullanpur. Your primary responsibility will be to oversee the daily store operations, ensuring a high level of customer satisfaction, managing inventory efficiently, and implementing strategies for retail loss prevention. Additionally, you will be leading the store team, addressing customer inquiries, and maintaining a clean and inviting store environment. To excel in this role, you must possess strong skills in customer satisfaction, customer service, and communication. Previous experience in store management and retail loss prevention is essential. Your leadership qualities and ability to manage a team effectively will be crucial. Excellent organizational and problem-solving skills are necessary to handle the demands of the role. You should also be capable of working independently in a fast-paced environment. While prior experience in the retail or fashion industry is advantageous, it is not mandatory. A Bachelor's degree in Business Administration, Retail Management, or a related field would be preferred for this position. Join Fanostyle and be a part of a dynamic team that values originality, elegance, and personal touch in the world of fashion.,

As a Retail Store Manager at Projekt Street in Mumbai, you will play a crucial role in ensuring customer satisfaction and providing excellent service. Your responsibilities will include managing the store, maintaining effective communication, and preventing retail loss on a daily basis. To excel in this role, you should possess strong customer service, communication, and satisfaction skills. Additionally, you must have experience in store management and retail loss prevention. Your leadership and team management abilities will be essential in guiding the store towards success. A successful candidate will have a proven track record in managing retail stores and possess excellent problem-solving and decision-making skills. Knowledge of inventory management and merchandising is crucial, along with the ability to work in a fast-paced environment. A Bachelor's degree in Business Administration or a related field is required for this position. You should be able to multitask effectively, reach sales targets on a monthly and quarterly basis, and be a quick learner with a passion for fashion. Understanding streetwear culture and the Indian streetwear scene is essential to connect with customers and stay up-to-date on trends and events. As a Retail Store Manager, you will act as the bridge between the brand and the customer, ensuring a seamless shopping experience. You will also assist in training staff on product knowledge, customer engagement, and brand culture to maintain a high level of service.,

We are seeking highly articulate and customer-focused individuals for the International Voice Process role at KVC Consultants Ltd. In this position, you will be responsible for providing exceptional support and service to our international customers over the phone, resolving their inquiries and ensuring a positive and professional experience. Roles and Responsibilities: Handle inbound and outbound calls from international customers in a professional and courteous manner. Actively listen to customer inquiries, understand their needs, and provide accurate and comprehensive solutions. Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary. Maintain detailed and accurate records of all customer interactions and transactions in the system. Adhere to company policies, procedures, and quality standards to ensure consistent service delivery. Educate customers on products, services, and processes as required. Strive to achieve first-call resolution whenever possible, ensuring customer satisfaction. Skills Requirement: Excellent verbal communication skills in English, with a clear and neutral accent. Strong active listening skills and the ability to empathize with customer situations. Proven problem-solving abilities and a knack for providing effective solutions. Customer-focused mindset with a strong commitment to delivering exceptional service. Ability to work effectively in a fast-paced environment and manage call volumes. Strong interpersonal skills and a professional demeanor. Basic computer proficiency and ability to navigate customer service software. QUALIFICATION: Bachelor's degree or equivalent practical experience.

We are seeking highly articulate and customer-focused individuals for the International Voice Process role at KVC Consultants Ltd. In this position, you will be responsible for providing exceptional support and service to our international customers over the phone, resolving their inquiries and ensuring a positive and professional experience. Roles and Responsibilities: Handle inbound and outbound calls from international customers in a professional and courteous manner. Actively listen to customer inquiries, understand their needs, and provide accurate and comprehensive solutions. Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary. Maintain detailed and accurate records of all customer interactions and transactions in the system. Adhere to company policies, procedures, and quality standards to ensure consistent service delivery. Educate customers on products, services, and processes as required. Strive to achieve first-call resolution whenever possible, ensuring customer satisfaction. Skills Requirement: Excellent verbal communication skills in English, with a clear and neutral accent. Strong active listening skills and the ability to empathize with customer situations. Proven problem-solving abilities and a knack for providing effective solutions. Customer-focused mindset with a strong commitment to delivering exceptional service. Ability to work effectively in a fast-paced environment and manage call volumes. Strong interpersonal skills and a professional demeanor. Basic computer proficiency and ability to navigate customer service software. QUALIFICATION: Bachelor's degree or equivalent practical experience.

As a Customer Service Advisor at EbixCash Global Services, you will be responsible for providing exceptional customer support and service to ensure customer satisfaction. This full-time on-site role, located in Nahur West, Mumbai, will require you to manage various customer service tasks and oversee the processes involved in customer service management on a daily basis. Your key responsibilities will include telecalling for sales and marketing activities, handling customer inquiries, resolving issues, and maintaining high levels of customer satisfaction. We are looking for individuals who are at least 12th pass or above, proficient in both English and Hindi languages, and have experience in BPO or customer-oriented roles, although experience is not mandatory. If you are passionate about delivering excellent customer service, possess strong communication skills, and enjoy working in a dynamic environment, then this role is perfect for you. Join us at EbixCash Global Services and be a part of our dedicated team focused on Business Process Outsourcing (BPO) Services, Business Process Management (BPM), and Customer Experience (CX) Management.,

We are seeking a highly professional and customer-focused Senior Process Associate to join KVC Consultants Ltd. In this role, you will be primarily responsible for engaging with customers over phone calls to provide support, resolve issues, and ensure their satisfaction. You will adhere to quality standards and performance metrics, while also skillfully handling difficult situations to build strong customer relationships. Roles and Responsibilities: Customer Interaction: Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Adherence to Scripts: Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customer's needs while maintaining service standards. Quality Assurance Compliance: Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. Skills Requirement: Excellent verbal communication skills. Strong active listening and problem-solving abilities. Ability to empathize with customers and de-escalate difficult situations. Proficiency in following scripts and adhering to quality guidelines. Customer-focused mindset with a strong commitment to satisfaction. Ability to meet and exceed performance metrics (AHT, CSAT, FCR). Strong interpersonal skills for building positive customer relationships. QUALIFICATION: Bachelor's degree or equivalent practical experience.

As an Inside Sales Specialist at Fermion Business Solution (P) Ltd., you will be responsible for lead generation, managing customer relationships, ensuring customer satisfaction, and providing exceptional customer service. Your primary tasks will involve communicating with potential and existing clients, understanding their needs, and offering suitable solutions. This full-time hybrid role based in New Delhi offers some work-from-home flexibility. To excel in this role, you should have experience in Inside Sales and Lead Generation, possess strong skills in Customer Satisfaction and Customer Service, and demonstrate excellent communication abilities. Being self-motivated and capable of working both independently and collaboratively in a team are essential traits. Adaptability to a hybrid work environment is crucial for success in this position. Additionally, a Bachelors degree in Business, Marketing, or a related field is required. Previous experience in the IT or consulting industry would be advantageous. By achieving sales targets and contributing to the overall sales strategy, you will play a vital role in driving the success of Fermion Business Solution (P) Ltd.,

We are seeking dedicated individuals for the Blended Support role at KVC Consultants Ltd. This position involves providing comprehensive customer and technical support through various channels. If you're a fresh graduate or undergraduate with excellent communication skills, available for 24x7 shifts, and ready to join immediately, we encourage you to apply. Roles and Responsibilities: Responding to customer inquiries: Answer questions about products or services, provide information, and offer guidance via phone, email, or chat. Resolving customer issues: Troubleshoot problems, address complaints, and find effective solutions to customer concerns. Providing support: Help customers navigate product features, troubleshoot technical difficulties, and ensure they make the most of their experience. Managing customer interactions: Maintain a positive and professional attitude, actively listen to customer needs, and ensure their satisfaction. Recording and reporting: Document customer interactions, track issues, and provide feedback to improve customer service processes. Skills Requirement: Excellent communication skills, both verbal and written. Strong problem-solving abilities for customer and technical issues. Ability to provide support across various channels (phone, email, chat). Customer-focused mindset with a commitment to ensuring satisfaction. Ability to actively listen and empathize with customer needs. Detail-oriented for accurate documentation and reporting. Additional Requirements: Must not have any exams in the next 6 months. Willingness to work in 24x7 rotational shifts. 5 days working. Both-side cabs will be provided. Immediate joiners are preferred. QUALIFICATION: Graduate or Undergraduate Fresher.

We are seeking highly articulate and customer-focused individuals for the International Voice Process role at KVC Consultants Ltd. In this position, you will be responsible for providing exceptional support and service to our international customers over the phone, resolving their inquiries and ensuring a positive and professional experience. Roles and Responsibilities: Handle inbound and outbound calls from international customers in a professional and courteous manner. Actively listen to customer inquiries, understand their needs, and provide accurate and comprehensive solutions. Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary. Maintain detailed and accurate records of all customer interactions and transactions in the system. Adhere to company policies, procedures, and quality standards to ensure consistent service delivery. Educate customers on products, services, and processes as required. Strive to achieve first-call resolution whenever possible, ensuring customer satisfaction. Skills Requirement: Excellent verbal communication skills in English, with a clear and neutral accent. Strong active listening skills and the ability to empathize with customer situations. Proven problem-solving abilities and a knack for providing effective solutions. Customer-focused mindset with a strong commitment to delivering exceptional service. Ability to work effectively in a fast-paced environment and manage call volumes. Strong interpersonal skills and a professional demeanor. Basic computer proficiency and ability to navigate customer service software. QUALIFICATION: Bachelor's degree or equivalent practical experience.

You will be joining Cache Labs as a Junior Client Success Manager, where you will play a vital role in ensuring that our clients achieve their desired outcomes by using our products/services. This role requires individuals who are enthusiastic about customer satisfaction, possess excellent communication skills, and are eager to advance their careers in a client-facing position. As a Junior CSM, you will collaborate closely with clients to comprehend their needs, offer customized solutions, and guarantee the smooth adoption and continuous utilization of our offerings. Your responsibilities will include: Client Onboarding: - Assisting in the onboarding process for new clients to set them up for success. - Conducting training sessions to educate clients on product features and best practices. - Creating and maintaining onboarding materials and documentation. Relationship Management: - Establishing and sustaining strong, long-term relationships with clients. - Serving as the primary point of contact for a portfolio of clients, addressing their inquiries and concerns promptly. - Scheduling regular check-ins to monitor client satisfaction and pinpoint areas for enhancement. Client Advocacy: - Advocating for client needs within the company to ensure their feedback is acknowledged and acted upon. - Collaborating with internal teams (e.g., Sales, Product, Support) to address client issues and enhance their experience. - Providing clients with updates on product enhancements and new features. Performance Monitoring: - Tracking client usage and engagement metrics to identify trends and potential issues. - Analyzing client data to offer insights and recommendations for maximizing the value they receive from our products/services. - Preparing and presenting performance reports to clients and internal stakeholders. Problem Resolution: - Identifying, troubleshooting, and resolving client issues in a timely and effective manner. - Escalating complex problems to senior team members or other departments as required. - Ensuring follow-through on issues until resolution and maintaining clear communication with clients throughout the process. Retention and Growth: - Working to diminish client churn and promote retention through proactive engagement and support. - Identifying opportunities for upselling and cross-selling additional products/services. - Assisting in the renewal process by providing clients with the necessary information and support. To be successful in this role, you should have a Bachelor's degree in Business, Marketing, Communications, or a related field, along with 1-2 years of experience in a customer-facing role, preferably in client success, account management, or customer support. Excellent communication and interpersonal skills, strong problem-solving abilities, familiarity with CRM software and customer success platforms, ability to manage multiple clients and projects simultaneously, high level of empathy, and a client-first mindset are essential qualities for this position. Additionally, a basic understanding of the industry and the company's products/services will be beneficial.,

We are seeking a competitive and trustworthy Sales Executive to contribute to our business activities. The ideal candidate will be responsible for identifying and pursuing new sales opportunities while ensuring customer satisfaction. The primary objective is to exceed the company's expectations to drive rapid and sustainable growth. Responsibilities - Conduct market research to discover selling possibilities and assess customer needs. - Actively explore new sales prospects through cold calling, networking, and social media. - Arrange meetings with potential clients to understand their requirements and concerns. - Prepare and deliver effective presentations on products/services. - Generate regular reviews and reports containing sales and financial data. - Maintain stock availability for sales and demonstrations. - Represent the company at exhibitions or conferences. - Negotiate and close deals, as well as handle complaints or objections. - Collaborate with the team to optimize results. Requirements - Demonstrated experience as a sales executive or in a relevant role. - Proficiency in English language. - Excellent command of MS Office tools. - Sound knowledge of marketing and negotiation strategies. - Quick learning ability and a strong interest in sales. - Self-motivated with a results-oriented mindset. - Proficiency in delivering engaging presentations. - High school diploma. This position is based in Inorbit Mall, Hubballi, Karnataka, India with a salary range of 15000 to 20000 INR for a full-time job requiring 0-1 year of work experience.,

As a Technical Service Manager (TSM), you will act as a trusted technical advisor responsible for safeguarding and optimizing customer investments in the managed cloud environment. Your role involves governing managed cloud customer relationship management from a technical perspective, advocating for the customer, and working collaboratively with Client Delivery Managers (CDMs) and internal cloud service delivery teams to provide quality services that meet customer needs and resolve technical complexities throughout their lifecycle in the cloud environment. You will serve as the primary contact for customers regarding technology discussions and be recognized as the escalation point for technical issues within the customer landscape. Your deep understanding of customer landscapes and interfaces will enable you to provide valuable insights and advice on technical requirements, constraints, and support in various technical situations, including IT critical scenarios. In addition to advising customers on technical matters, you will also play a key role in supporting Intelligent Enterprise transformations, such as S4HANA conversions, by acting as a technical consultant. Collaboration with CDMs, Product Leaders (PL), Account Executives, Cloud Application Services (CAS) architects, and internal service delivery teams will be essential to derive long-term account visions and develop executable service plans. Your responsibilities will include ensuring customer satisfaction with technical delivery and support, driving awareness and implementation of the SAP cloud portfolio, supporting incident and service request management, coordinating impact and risk assessments for change management activities, and defining service plans to drive stable operations and innovation. As a TSM, you will lead operational meetings with customers and CDMs, provide customer-specific guidance based on reports and reviews, plan and execute capacity management and landscape optimization activities, focus on problem management to prevent unexpected downtimes, and be available for on-call activities when required. Overall, your role as a Technical Service Manager will involve proactive engagement with customers, collaboration with internal teams, and a focus on delivering high-quality technical services to support customer success in the managed cloud environment.,

You are looking for a Lead Quality Audit position based in Bangalore. As a Lead Quality Audit, you will play a crucial role in upholding and overseeing the highest quality standards across projects and operations. With 4 to 6 years of relevant experience, you will bring your proven expertise in quality auditing, particularly within construction or tech-enabled industries. Your responsibilities will include monitoring customer interaction calls to ensure compliance with quality and transparency standards. You will utilize your advanced skills in Google Sheets and Excel to generate detailed reports, identifying areas of improvement. Collaboration with the sales team is essential to align quality assurance with customer satisfaction goals. Apart from your analytical capabilities to review processes and suggest enhancements, you will also train and mentor junior quality auditors. Adherence to strict deadlines and delivering high-quality results in a fast-paced environment is crucial. Keeping abreast of industry best practices and regulatory requirements will enable you to adapt processes effectively. Your role as a Lead Quality Audit will be instrumental in maintaining rigorous quality assurance standards, ensuring all projects meet stringent quality requirements and continuously improving our quality assurance processes.,

Job Description: As a Deputy Manager-Acquisition (Household) at IDFC FIRST Bank, you will play a crucial role in acquiring new customers for our retail banking products and services, specifically focusing on household customers. Your primary responsibility will be to build relationships with customers, meet and exceed sales targets, and contribute to the overall growth of the bank. You must possess a strong sales background, exceptional communication skills, and a deep understanding of retail banking products. Key Responsibilities: - Identify and acquire new customers for retail banking products and services, emphasizing household customers - Develop and maintain strong customer relationships to ensure satisfaction and retention - Achieve and surpass sales goals to drive bank growth - Conduct market research to identify potential customers and create effective outreach strategies - Collaborate with internal teams to promote and sell additional products and services to existing customers - Stay informed about industry trends to offer the most suitable solutions to customers - Adhere to all bank policies, procedures, and regulatory requirements Qualifications: - Bachelor's degree in Business Administration, Finance, or a related field - Minimum of 2 years of experience in sales and relationship management within the banking or financial services industry - Thorough understanding of retail banking products and services - Strong communication and interpersonal skills - Ability to thrive in a fast-paced, target-oriented environment - Proficiency in Marathi (local language) is advantageous - Willingness to travel within the assigned territory If you are a motivated and results-oriented individual with a passion for sales and customer service, we invite you to join our team at IDFC FIRST Bank. Together, we can work towards delivering an exceptional banking experience to our valued customers.,

Role & Responsibilities: To deliver exceptional volume and revenue performance by acquiring and engaging with clients having an AUM ? INR 1 million through need-based approach Ensure client coverage and product penetration through cross-sell and up-sell of products and services To manage and maintain the highest customer satisfaction and service levels through proactive client engagement and relationship management Coordinate internally with Service, Distribution, and Product teams

You will be joining Vee Healthtek as a Customer Support Executive in the medical billing department, working full-time during night shifts at our Pune office. In this role, your primary responsibility will be to provide exceptional customer support, ensuring high levels of customer satisfaction by offering online and technical support to our clients. Your qualifications should include strong skills in customer support, customer satisfaction, and online support. Additionally, you should possess excellent verbal and written communication skills, along with problem-solving and analytical abilities. The ability to work night shifts is essential for this position. While previous experience in medical billing is considered a plus, it is not a mandatory requirement. A Bachelor's degree in a relevant field will be beneficial for your success in this role. If you are looking for an opportunity to contribute to a dynamic and innovative healthcare organization, we invite you to apply for this challenging and rewarding position at Vee Healthtek.,

As an Inside Sales professional at McCoy Mart in Noida Sector 127, you will play a crucial role in lead generation, ensuring customer satisfaction, effective communication, and delivering excellent customer service on a day-to-day basis. Your responsibilities will involve interacting with clients to understand their requirements, providing them with information on construction industry products, and maintaining strong client relationships. To excel in this role, you should possess Inside Sales and Lead Generation skills, along with the ability to prioritize customer satisfaction and deliver exceptional customer service. Strong communication skills are essential for effective interaction with clients, while previous experience in sales or customer service roles will be beneficial. Being goal-oriented and self-motivated will drive your success in meeting targets and building lasting client relationships. A Bachelor's degree in Business Administration, Marketing, or a related field is preferred for this position. Knowledge of construction industry products will be an added advantage, allowing you to better understand and cater to the needs of clients in this sector. If you are passionate about sales, customer service, and making a difference in the construction industry, we invite you to join our team at McCoy Mart and be a part of our mission to revolutionize the construction sector in India with cutting-edge technology and exceptional customer service. Thank you for considering this opportunity. Best Regards, Akshay Pandey Executive - HR Mccoy Mart Contact: 9717255668 Email: akshay@mccoymart.com,