Customer Relationship Manager (CRM)

Job description Job Title: Customer Relationship Manager Location: Ahmedabad Job Type: Full-time Department: Customer Success / Sales / Marketing Job Summary: We are looking for a dynamic and customer-focused Customer Relationship Manager to build strong, long-lasting relationships with clients and drive customer satisfaction, loyalty, and retention. This role involves proactive communication, problem-solving, and ensuring the customer’s needs are met efficiently and effectively. Key Responsibilities: Develop and maintain strong relationships with existing customers to ensure ongoing satisfaction and loyalty. Serve as the main point of contact for key clients, addressing inquiries, resolving issues, and ensuring a smooth customer experience. Identify opportunities to upsell or cross-sell products and services based on customer needs. Track customer interactions and feedback using CRM tools and ensure all records are up to date. Work closely with sales, marketing, and product teams to align customer needs with business goals. Analyze customer behavior and feedback to recommend improvements in service or product offerings. Manage contract renewals, service agreements, and client communications. Implement customer engagement strategies to boost retention and reduce churn. Requirements: Bachelor’s degree in Business, Marketing, Communications, or a related field. 2+ years of experience in customer relationship management, account management, or client services. Excellent communication, interpersonal, and negotiation skills. Strong problem-solving and conflict-resolution abilities. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho). Ability to manage multiple accounts and prioritize tasks effectively. Preferred Skills: Experience in [your industry, e.g., SaaS, finance, healthcare, etc.]. Strong analytical skills with a customer-first mindset. Experience handling high-value or enterprise-level clients. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Language: English (Preferred) Work Location: In person Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.74 per month Language: English (Preferred) Work Location: In person Speak with the employer +91 9510356993