Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Delhi
>
Creative Shadows Promotion Pvt. Ltd.
>
Customer Relationship Manager

Customer Relationship Manager

Creative Shadows Promotion Pvt. Ltd.

0 years

3 Lacs

Delhi

Posted:21 hours ago| Platform: GlassDoor logo

Apply

Skills Required

engagement reports service upselling strategy database crm communication collaboration analyze

Work Mode

On-site

Job Type

Full Time

Job Description

Client Engagement & Satisfaction:

Build and maintain long-term relationships with clients to ensure repeat business and loyalty.
Act as the main point of contact for client inquiries, concerns, and feedback.
Conduct regular check-ins, reviews, and satisfaction surveys.

2. Account Management:

Understand client business needs, objectives, and challenges.
Coordinate with internal departments to ensure timely and accurate delivery of services.
Prepare and share regular performance reports and campaign updates with clients.

3. Issue Resolution:

Handle client complaints or service issues professionally and promptly.
Follow up on concerns and ensure client satisfaction through effective problem resolution.

4. Upselling & Retention:

Identify opportunities to upsell or cross-sell services.
Collaborate with sales and strategy teams to propose relevant solutions that add value.

5. Database & CRM Tool Management:

Maintain up-to-date client records in the company’s CRM system.
Track communication history, feedback, and engagement metrics.

6. Collaboration & Communication:

Liaise between the client and internal teams (creative, strategy, production) to align project goals.
Participate in campaign brainstorming and client strategy discussions.

7. Feedback & Insights:

Collect and analyze client feedback to help improve service offerings.
Monitor industry trends and share insights with clients to keep them ahead of the curve.

Job Type: Full-time

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

Leave encashment
Provident Fund

Work Location: In person

More Jobs at Creative Shadows Promotion Pvt. Ltd.

indirect purchase

Okhla

Experience: Not specified

INR 0 - 0 Lacs

indirect purchase

Okhla, Delhi, Delhi

Experience: Not specified

INR 0 - 0 Lacs

Field Worker

Delhi, Delhi

Experience: Not specified

INR 0 - 0 Lacs

Field Worker

Delhi

Experience: Not specified

INR 0 - 0 Lacs

Business Development Manager (BDM)

Delhi

Experience: Not specified

INR 0 - 0 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.