Customer Relationship Manager

1. Having complete mastery of inventory in the property, with respect to any all status that are being tracked by the organization

2. Having a complete mastery of customer demographics, needs, requirements and escalations for properties in their property.

3. Conducting the onboardings for customers and following SOP’s.

4. Following up collections of rentals in their properties.

5. Making sure daily SOP’s are executed with respect to both property and customer experience.

6. Keeping a Track of NPS scores and driving both the collection and implementation of various community related aspects that contribute to NPS in their property.

7. Building and maintaining rapport with customers in their property and engaging them with GRE related hospitality standards.

8. Ensure proper policy communication and adherence to customers

9. Handling any and all escalations, and communication of TAT times to customers and providing comfort in terms of responses and closure of tickets

10. Maintaining and keeping track of all customer related data in software in their property.

11. Pay attention to online and internal customer reviews on the afore mentioned process in both internal survey tools and social media

12. Handling any legal and police issues related to customers in their properties as the initial point of contact.

Job Type: Full-time

Pay: ₹17,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Life insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 7305950840