Customer Relationship Management Specialist

As a CRM Team Leader at Leemboodi Fashion, an E-Commerce Company specializing in women's clothing, your primary role will involve managing and motivating a team of telecallers to provide excellent customer service through the efficient use of CRM systems. You will be responsible for addressing customer concerns such as product complaints, order placement issues, and refunds, while maintaining accurate records within the CRM. By acting as a bridge between the company and its customers, you will ensure effective communication, gather customer feedback, and enhance overall satisfaction levels. Your key responsibilities will include leading, motivating, and coaching your team to support customers with their queries and meet calling targets. Monitoring team performance metrics, identifying areas for improvement, and implementing strategies to enhance productivity will be crucial aspects of your role. You will also oversee the accurate and up-to-date data entry and utilization of the CRM system, manage onboarding and ongoing training for team members, handle customer escalations, resolve complex issues, and ensure positive customer experiences. Additionally, you will be expected to generate reports on team performance, sales data, and customer feedback to inform decision-making, identify opportunities to optimize the sales process, improve call quality, and increase conversion rates. Collaborating with other departments such as sales and marketing to align strategies and achieve overall business objectives will also be part of your responsibilities. To qualify for this role, you should have 3 to 4 years of experience as a CRM Team Leader, along with the following required skills: - Leadership and Motivation: Ability to inspire and guide a team effectively. - Communication and Interpersonal Skills: Excellent verbal and written communication, active listening, and conflict resolution abilities. - CRM Proficiency: In-depth knowledge and experience using CRM systems. - Sales and Customer Service Acumen: Understanding of customer relationship management and problem-solving techniques. - Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and develop solutions to improve performance. - Time Management and Organization: Skill in prioritizing tasks, managing time effectively, and meeting deadlines. - Adaptability and Flexibility: Ability to adjust to changing business needs and work efficiently in a fast-paced environment. Join us at Leemboodi Fashion and be a part of our mission to provide accessible fashion to all, while ensuring seamless and enjoyable shopping experiences for our customers. Your salary will be as per market standards.,