Customer Relationship Executive

Customer Relationship Executive (CRE) – Parent & Student Relations Location: Meerut, Uttar Pradesh Organization: RK International School Employment Type: Full-time Experience: 1–4 years (experience in school/education/customer service preferred) Joining: Immediate About RK International School: RK International School is a CISCE-affiliated institution in Meerut focused on blending academic excellence with Indian cultural values and holistic development. With 700+ students and a growing parent community, we are looking for a dedicated Customer Relationship Executive to be the connecting bridge between the school and its families. Role Objective: To ensure a high-quality experience for parents and students by providing timely assistance, handling inquiries, resolving concerns, and building long-term trust and satisfaction with the school. Key Responsibilities: Parent Communication: Serve as the first point of contact for parents—walk-ins, calls, WhatsApp, and email. Handle inquiries related to fees, transport, academic schedule, events, etc. Provide accurate, friendly, and solution-focused responses. Follow-Up & Feedback: Follow up with new and existing parents for updates, feedback, and satisfaction surveys. Maintain communication logs and update CRM or Excel databases regularly. Relationship Management: Build rapport and trust with parents to encourage retention and referrals. Resolve grievances or escalate issues to the appropriate department with promptness and professionalism. Support & Coordination: Coordinate with school departments (accounts, academics, transport) to solve queries. Assist during PTMs, Open Houses, orientation days, and school functions. Documentation & Reporting: Maintain parent interaction records, complaint logs, and follow-up reports. Prepare daily/weekly reports for the management team. Key Requirements: Graduate in any stream (education, communication, or hospitality preferred). 1–4 years of experience in a customer service or relationship role (school/education background is a plus). Excellent verbal and written communication skills in Hindi and English. Friendly, calm, and solution-oriented attitude. Basic computer proficiency (MS Excel, Email, WhatsApp Business, etc.). Desirable Attributes: Empathetic and emotionally intelligent. Strong listening and problem-solving skills. Ability to multitask and remain professional under pressure. Perks & Benefits: Competitive fixed salary School-based working hours Supportive work culture and growth opportunity Direct interaction with school leadership and management How to Apply: Send your CV and a short note on “Why customer relationship matters in a school” to: Email: hr_department@rkinternational.org Website: www.rkinternational.org Phone: +91-9410682963 Job Type: Full-time Pay: ₹10,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 9997615327